Sylvia C.

I made my 1st purchase on Sam's Beauty site which totalled 32.00. The color of the hair I received was much darker than what was on the color chart, so I immediately called the company to ask about a return/exchange for the unopened/unused crochet hair packages. A few days later I was sent an email with the return instructions. I really didn't think the policy would be so strict, so I called and got a rude Customer Service person to verify the details in the return email. Since this was my 1st order, I received free shipping which they said saved me $15 which would be deducted from the $32 (return now $17). Additionally, I would be charged a 30% restocking fee of $9.60 (return now $7.40). I also have to pay return shipping of $7.50 which means I would lose. 10 to return their merchandise which they will turnaround and resale. Needless to say, I will just keep the packages and gift to someone. Be aware of this policy and make sure you order exactly what you want.

I ordered a curio cabinet from JC Penney which was delivered damaged and without the shelves. I called to report to JC Penney customer service and they told me I had to order a replacement. The next morning, the delivery service bought the shelves which they had taken in error, so I decided to keep the damaged curio since I did not want to wait another 2 wks. I called and cancelled the order placed the nite before and was assured it would be canceled and I would receive a cancellation notice. When I didn't receive the cancellation notice, I called another 3 times and finally was told the order was definitely cancelled. A wk later, I was charged for another curio. When I called customer service, I was told it would take minimally 10 days to research and refund my $258.00. Since I charged on my American Express, I will probably be paying interest before it is resolved. I will NEVER order from JC Penney again. THey join the ranks with Home Depot and Lowes. If I could rate a 0, I would.

I got a quote for special order exterior door & sidelighs + a patio door. It seemed like a good deal with15% off at the time. I had to get my HOA to approve before I could order. The sales person assured me he would honor all the sale discounts. Once I got HOA approval on 4/5, I've called and left messages 4 times and gone to the store 3 Times to complete the transaction and still have not gotten anyone to help me. The original sales person has not been available and no one else can find the quote I spent 2 hrs on. It's about 25 miles round trip from my house, so I have wasted time and gas. I am going to pay a little more and go with a private distributor for my Therma Tru and Pella doors. I'm not going to beg Lowes to take my $3000. The customer service and follow-up has been horrible at the Mansell Rd, Alpharetta, Ga location.