JC Penney

I bought some St john's bay. Kakhis. J C Pennies went out of business here. The worst pants I ever bought! If you have no $#*! No balls and a beer belly? These are for you! Because I have an $#*! the belt line fits my belly but does not include my butt. That makes the pants sit on the crack of my $#*!. And it pushes down my underwear. And THE MOST SCRATCHY ANNOYING TAG. RIPS MY SKIN. THEY COME WITH PLUMMERS CRACK YOU DON'T HAVE TO BEND. I called to return them. And it is not easy. You pay the shipping. And they have like 10 places they could go back to. And you are supposed decode there invoice. Lol. Forget I am done. Ordered some lee jeans which are the best pants I have ever owned. Relaxed fit total comfort flat front!

DO NOT BUY FROM JC PENNEY. Absolute worst customer service I have EVER dealt with. Over the holidays I decided to purchase appliances from them (terrible mistake). They were running a rebates program where if you bought over 6+ appliances you would receive a $600 rebates gift card once you filled out their form with the Serial numbers and order number. I did what they asked and found out that they needed a UPC number (which was not listed on their form as information they needed). So I called JCPenney to get the UPC code and after a week of NOT getting any responses and being shuffled around on the phone I find out the UPC was on the box that they sent the appliances. Funny story... JC Penney takes all the boxes with them once they drop off all the appliances. Apparently, there is nothing they can do and I will not be getting a rebate due to their lack of communication. Absolute worst decision I've ever made buying from them, do not follow the same mistake I did.

I ordered 10 bottles of shampoo and conditioner online. JCP.com packaged the bottles without sealing them or taping them in an way. Naturally, the bottles opened up during shipping and all of the liquid poured out into the box. The package was completely soaked. JCP doesn't provide an email address or any way of returning a package other than calling them or doing online chat. I chatted with them and they requested that UPS pick up the ruined package. UPS picked up the package and ended up discarding it because it was too soiled to ship. According to my credit card company (I disputed the charge), JCP refuses to refund my money because they say UPS is responsible. UPS says that I should contact the sender - I cannot open a claim. Currently I am out $108.00 because JCP finds it acceptable to throw a bunch of bottles in a box without anything to keep them closed. I order hair products from a variety of sellers and have never received any that were packaged as poorly as these. No wonder they are going out of business - they definitely deserve to!

I purchased a package of men's T-shirts from JCPenney. They charged me $9.00 for shipping. I was thinking since they charge so much, it had better be sent immediately, and by UPS. I was wrong. They use a shipping company called Laser Ship, That company is in capable of getting a simple package to your home. I will review them later, as it's too disheartening to write all in one review. After emailing JCPenney Customer Service 12 times, and calling at least three times speaking to a customer service rep in another country, we still could not find where this package was. It could not be traced, and when it finally was, it was supposed to be delivered yesterday. I get an email saying Laser Ship couldn't fulfill the delivery. There is no reason for that. JCPenney takes no responsibility for their blunder. They use a sub standard delivery company that's in capable of delivering the simplest of packages. I was a long-standing customer, even when they were going through bankruptcy with your past CEO. At this point anyone who uses this delivery company should be forewarned that they probably won't receive their packages. I will not be buying from JCPenney again. They lost my business. Another company would've sent out a replacement package by a different company, like USPS or UPS. I went through my credit card company to have the charges reversed. But left a very bad taste in my mouth.

This is 2nd and last time I'll order online from Jcp. Before you order they say you'll receive April-6-10. Then 1 wk later they say Ups has received, & will send to usps days later because under 10pds, so I'll receive on April 12th. This is 7 clothing items, that I needed by 10th. Talked to supervisor & they can do nothing. Never ordering jcp online. Hate website if I forget pswd so many ads with reset doesn't show. Customer service is a joke...

We got a $250 gift card for one of our wedding presents recently. My husband ordered $250 worth of items on jcp.com. We got an email saying everything had shipped. Then he shortly after, he received another email saying the whole order had been canceled. The website says the stuff is in stock and now it's all of a sudden not in stock? It makes no sense. The customer service rep said that JC Penny doesn't know what is in their warehouse but yet their website says otherwise. So all these people (read the other bad reviews online) are ordering items because the website says it's in stock when in reality they may not even have it. Therefore, items get cancelled.

If you're thinking about buying something online-don't do it. Go to Macy's, Dillard's, or any other department store that is decent and has good customer service. The lady from the customer service department my husband spoke to on the phone HUNG up on him. This is outrageously ridiculous. So disappointed in JC Penny. Before the rep rudely hung up on my husband she also said it will be 3 days before we can get our money back which is a rip off! So ridiculous. So now, we (hopefully) get all our money back and then pray that they have the items in stock...

Stuff happens, right? Well, if you order something from JcP online & have it shipped to the store, you better have great availability to pick it up - OR THEY WILL SEND IT BACK WITHOUT CONTACTING YOU. Have had this happen twice - I paid for item & had shipped to store. Went to pick up about 2 weeks later & they already sent it back. BAD DEAL JcP! Kohl's offers FREE SHIPPING TO THE HOUSE IF YOU ORDER IN THE STORE - try that option!

I placed an online order and received a shipping confirmation the next day. The order was placed eleven days ago and shipping confirmation received ten days ago. The actual tracking number shows there has been NO MOVEMENT OR ACTIVITY of the package in over NINE days. Customer service is completely useless. They cannot do anything and just keep feeding me lies and ridiculous excuses. Do NOT order from JCPENNEY! You will not receive your order and their customer service is laughable... it's more like customer DISSERVICE. If I could give JCPENNEY a rating of ZERO stars, I would!