Autumn S.

DO NOT BUY FROM JC PENNEY. Absolute worst customer service I have EVER dealt with. Over the holidays I decided to purchase appliances from them (terrible mistake). They were running a rebates program where if you bought over 6+ appliances you would receive a $600 rebates gift card once you filled out their form with the Serial numbers and order number. I did what they asked and found out that they needed a UPC number (which was not listed on their form as information they needed). So I called JCPenney to get the UPC code and after a week of NOT getting any responses and being shuffled around on the phone I find out the UPC was on the box that they sent the appliances. Funny story... JC Penney takes all the boxes with them once they drop off all the appliances. Apparently, there is nothing they can do and I will not be getting a rebate due to their lack of communication. Absolute worst decision I've ever made buying from them, do not follow the same mistake I did.