Developed in part with a grant from
the National Science Foundation

Member since December 2018

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 55

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Amber

JCPenney

JCPenney

12/26/18

We got a $250 gift card for one of our wedding presents recently. My husband ordered $250 worth of items on jcp.com. We got an email saying everything had shipped. Then he shortly after, he received another email saying the whole order had been canceled. The website says the stuff is in stock and now it's all of a sudden not in stock? It makes no sense. The customer service rep said that JC Penny doesn't know what is in their warehouse but yet their website says otherwise. So all these people (read the other bad reviews online) are ordering items because the website says it's in stock when in reality they may not even have it. Therefore, items get cancelled.

If you're thinking about buying something online-don't do it. Go to Macy's, Dillard's, or any other department store that is decent and has good customer service. The lady from the customer service department my husband spoke to on the phone HUNG up on him. This is outrageously ridiculous. So disappointed in JC Penny. Before the rep rudely hung up on my husband she also said it will be 3 days before we can get our money back which is a rip off! So ridiculous. So now, we (hopefully) get all our money back and then pray that they have the items in stock...

Amber Has Earned 1 Vote

Amber G.'s review of JCPenney earned a Very Helpful vote

Amber hasn’t received any thanks yous.

Amber doesn’t have any fans yet.

Amber isn’t following anybody yet.

Similar Reviewers on Sitejabber

raneea1
5/10/19

I opened a jc penny credit card and experienced several bad delivery services. They met none of...

joanneg128
4/12/19

I ordered items they said on the way with email conformation then a few days later cancelled my...