JC Penney

You advertise the you ship 7-10 days. You say nothing about not processing the order for 10 days AFTER it's been ordered before it is even placed for mailing. That is 20 days! My item was ordered in plenty of time to get here but you say it wasn't verified and retired my payment to the bank without even contacting me! There was NOTHING WRONG with my order OR with the bank that processed the return you sent back to My account. It was a gift for my while I would be in Michigan for a visit so that I could watch them enjoy it. My bank told me The money was returned YOU did not. I will be
Leaving to go back to Florida before it gets here if it ever does. Communication goes a long way with the service of a store that once had a great reputation. I won't be ordering ever again.

I ordered something online but found a better deal somewhere else so I tried to cancel the irder that I just placed. I ordered as a guest but definitely wasn't treated like one. I talked to customer service and they informed me that I could not cancel the order. Then I realized that the store the item is being shipped to was 4 hours away from where I live so I asked if they could change the store it was shipped to but again they said no. They were very rude and unapologetic so much that I just burst into tears because I was so frustrated. Never doing business with JCPennys again.

This was hands down the WORST EXPERIENCE I have ever had! DO NOT ORDER *******@jcpenney! I purchased a beautiful king bedframe, they came and set it up and it was broken in a few places and they refuse to correct the mistake unless I pay a restocking fee! Not only that the delivery was 3 hours late with no one to contact me to say if they were coming or not, so I sat home all day and night waiting... I have spoken with several "escalation reps" and nothing has been done, they are condescending and rude! One woman stated it was going to be taken care of, I waited 5 days and heard nothing. I call back and it was never taken care of, she lied! I cannot express enough NOT to purchase furniture from this company!

I ordered from web site because always had great experience, but NOT this time. Thank you for a disappointing Christmas 2015. Your website gave me the option of store or home I chose store because of the value. After receiving tracking number I then found out it doesn't deliver to store so my package was returned to original sender --- now product OUT of STOCK.(thanks) the bad part was customer service NOT trying to satisfy me with any kind of option. JCP needs to understand GREAT CUSTOMER SERVICE is the product you need to sell. I will seek the product from other retail and spend more but I WILL receive GREAT customer service.

I was buying King comforter in Dec 2022 in my card and Jc penny continue sly sending Pay that amount and increasing with interest. I am try to explain I just use my JC Penny card some 5% discount never pay by this. I am a person never owe any money from any place and this is first time and I went store and Call but no body understand and show me my transition details.
I am not recommanded use big clearance sale in JCpenny looks like the store disorganize and doing rush period wrong transaction.

Kids' clothes are affordable good quality and last a long time. I often shop for the old navy as it's easy safe, and has good customer service overall.

I doubt they will be in business much longer. I tried ordering online and picking up at the local mall. The mall employees I dealt with were good helpful in customer service BUT NOT THOSE you reach on their Customer service number? I was missing 2 items from my order and they called in about it and that woman was absolutely clueless? They told her to mail the 2 missing items to my house but a month later nothing arrives and I got no update in my emails or contact info? I called up after the hoopla of end of school/graduation time today to find out that their story is the 2 items are out of stock, they were returned (although I explained over and over again that clerk didn't want me to get charged twice, it was an override saying that I didn't receive the 2 items) and since I was on hold so long, I did see the credits on my account. Obviously, there was some mistake but nobody wants to hear about it, admit to any error and the best part, don't expect any "sorry about that"? Wow, well they certainly deserve to lose business to the likes of amazon who excel at customer service and when they close down, oh well. I spoke to the customer service rep and a supposed manager but neither had any decency to really help nor say sorry about the whole situation? I tried to help fix their problem so it doesn't happen to anyone else but none of the employees at the customer service/management really care. Stay away & be aware!

Don't buy anymore promotional items with payments, is tricky after expiration! I will never shop anymore at JC Penney & will never recommend to the other customers about this company! I'm done!

Customer neglect is the operating standard at JCPenney based on my Feb 2022 experience. The retailer refused to issue me a full refund for a dress that I ordered online and returned promptly to the store. It was in perfect condition, in original packaging, tags were attached, and I presented it with my jcpenney.com receipt. Instead, a $10.20 "adjustment" was deducted with no explanation. When I called an associate at jcpenney.com to report this she said it was a mistake and I would have to go back to the store to correct it. I had no intention of driving to JCPenney again, so I called the Avenues Mall store a dozen different times and never got an answer. Then I wrote a complaint letter to the store manager (listed on LinkedIn as Carla Finney) and sent it via UPS so there would be proof of delivery. I stated that if I did not receive the $10.20 credit by March 4th I would go public with my experience. The store manager never acknowledged my letter, which a UPS tracking document shows was received on Feb 24,2022. Not only did JCPenney fail to process a basic return-and-refund transaction correctly it couldn't be bothered to even communicate with a customer.

There was a time when JC Penney was just an average store. I never really put it too high on my list when I went online or drove to the mall. But in the last couple years they have really changed a lot. It is SO MUCH BETTER now. GREAT PRICES, GREAT SELECTION, and customer service in their stores is like a whole new world -- SO NICE!

I know the company is having some financial problems and it may not be around much longer, but the great thing is that OTHER stores might see how the changes at JC Penney have helped them survive a lot longer than all the "experts" said they would -- so even if JC Penney doesn't make it, maybe some other stores will copy the JC Penney ideas and that will make shopping online or at the mall a LOT BETTER for everybody.

I tried to deactivate my online customer account since I no longer buy anything from JC Penney. I logged in and used the chat function, but the person from JC Penney refused to deactivate the account. I send them 3 email messages providing my USERID and asking them to deactivate the account. They told me I had to call them and that they valued my time (which is clearly not true). I called and provided my userid, the address in my online profile and the phone number in my profile. The JC Penney rep said she couldn't deactivate my account. She wanted more info, like my present address -- which is not in my JC Penney account. Then she hung up on me.

The manager Susan was very rude and unprofessional with customers like me, which is bringing negative impression about your company. She is an older woman but SHE NEEDS TO KEEP IN Mind: IT'S NOT WHAT YOU SAY ITS HOW YOU SAY IT. Susan has a Rough tone need to learn these simple words like thank you! TO be a manager that person must exhibit those qualities in which she is lacking.