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1 Review by L

JCPenney

JCPenney

7/1/18

I doubt they will be in business much longer. I tried ordering online and picking up at the local mall. The mall employees I dealt with were good helpful in customer service BUT NOT THOSE you reach on their Customer service number? I was missing 2 items from my order and they called in about it and that woman was absolutely clueless? They told her to mail the 2 missing items to my house but a month later nothing arrives and I got no update in my emails or contact info? I called up after the hoopla of end of school/graduation time today to find out that their story is the 2 items are out of stock, they were returned (although I explained over and over again that clerk didn't want me to get charged twice, it was an override saying that I didn't receive the 2 items) and since I was on hold so long, I did see the credits on my account. Obviously, there was some mistake but nobody wants to hear about it, admit to any error and the best part, don't expect any "sorry about that"? Wow, well they certainly deserve to lose business to the likes of amazon who excel at customer service and when they close down, oh well. I spoke to the customer service rep and a supposed manager but neither had any decency to really help nor say sorry about the whole situation? I tried to help fix their problem so it doesn't happen to anyone else but none of the employees at the customer service/management really care. Stay away & be aware!

L Has Earned 4 Votes

L H.'s review of JCPenney earned 4 Very Helpful votes

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