JC Penney

I will be very happy when JCPenney goes out of business. On 12/31/2017, I ordered JCPenney merchandise in the amount of 127 dollars. JCPenney happily took 127 dollars from my bank account, but never bothered to ship the items that I had ordered. I have yet to receive the merchandise that I ordered from JCPenney. JCPenney claimed that my order would be delivered within 4 to 7 business days. JCPenney has the absolute worst customer service of any major retail corporation. Although JCPenney merchandise is an excellent value at affordable prices, I will never again buy anything from JCPenney. JCPenney has absolutely no excuse for stealing my money

I had a mentality challenged friend that was kept against his will for 22 month during that time of course he didn't have a haircut and his eyebrows, ears and beard were out of control I was so worried about how to get him a haircut let alone all facial hair the first two girls that came out definitely were not happy to see us then as if God we're looking down came Denise Abell Master Stylist she took care of Eddie with such compassion and was so gentle Eddie cried tears of joy when we left! Denise is an asset to your salon in Glens Falls NY and I will be making all my appointments with Denise from now on

Worst rings and jewelry service, quality I have ever known. I purchased a very nice wedding ring for my wife, or so I thought...
After buying the insurance, having it sized and everything the ring breaks due to shody work so I send it back in and get it fixed then the ring causes my wife's finger to break out and turn green... wtf...
Store manager tells me she might be able to get me store credit but after weeks of searching in different locations and online my wife can't find one she likes and now I don't trust the rings they have as being of good quality and I can't get my money back too purchase anouther ring for my wife! WTF!?! Don't buy from JcPennys anything over 100$ especially any expensive jewelry it's all garbage and a rip off!

The store in Evansville Indiana is a mess! Clothes on the floors, making it a safety hazard and racks of dresses not separated by size that are too full! The dressing rooms have clothes on the floor and the rooms are too tiny especially since they put a big chair in each one. The prices are way too high too. I picked up a pair of ordinary cotton capris and they were $48! It was a joke. Plus the clothing selection is very outdated and in a lot of cases just plain ugly. I finally went to Walmart and was able to purchase a pair of capris and a pair of shorts in the same quality of the Penny's merchandise for less than I would have paid for one item at Penny's. I don't plan in going back.

We ordered a mattress on July 25. Were told it might take time and to check back if we hadn't heard anything by August 11.

We called on August 13 and were not given any information. We were told to try again if we hadn't gotten a call to schedule the delivery in a couple more days.

We called August 18 and were told the salesperson answering did not have any information about our order and to call back the next day when the salesperson we worked with should be there.

We called back August 19, and were told they would contact shipping and call us back with information. We did not receive a return phone call.

At this point we are talking about canceling the order so that we can finally get the mattress from somewhere else, but have still not been able to communicate with the store to talk about this.

I received a pair of shoes from JC Penny that I did not order. I called customer service. Told them I had been billed and wished to have my account credited. I returned the shoes promptly, but still received a bill. I did not pay it because I assumed it had been taken care of. Now I'm being charged a past due amount of $28.95 AND a $2 "fee". I sent them a check just to get this nonsense stopped. I will NEVER EVER DO BUSINESS WITH JCPENNY AGAIN! Lee A. Davis
P.S. The only reason there is even a star clicked is because I couldn't post this without a "rating". No stars from me... ever.

I ordered a few items online, and exceeded the minimum to get free delivery. At the time of ordering there was no delivery charge. However, one of my items was canceled AFTER the charge, $35 running shoes (+tax).
This shows that their system is not great. If the item was not available, I shouldn't been charged for that.
However, I was charged. That put the total below the amount for minimum, which incurred a delivery charge.
I was refunded the amount for the canceled shoes, MINUS $20. Refund was $18. How they will explain that?
Delivery charge is $8.95.
If they will refund me my money, I will amend my posting.

I got a notice from my bank that a payment for JC Penney of $144.99, was returned and credited to my account. Then I got a notice from JC Penney (Synchrony Bank) that my payment of $60 was late. Synchrony Bank screwed up and it better not be a mark against my stellar credit rating. I bothered to capture the information from my bank statement however this very website will not allow me to add the photo (JPG, PDF, or Word) as it is saying the image is too big. Synchrony and JC Penney rectify your error and your reporting to the credit bureaus and email me that you have *******@yahoo.com
Thank you,
Kathy
I want an email from Synchrony Bank

I called JCP furniture only to be on hold for 35 mins and then to only be told that M XD delivery had not informed JCP that they had picked up our bedroom set this past Monday. Shawn, the manager finally gave me a processing of refund reference number. He said it can take ANOTHER 48-72 hours for our refund, our money to show back on our JCP Card. Yet another delay. Our money has in fact been hijacked and we are no longer willing to be lied to and put off by JCP. $4800 dollars may not seem like alot to JCP but it very much is to your customer. I will be posting this on every media outlet and source available as well. We were faithful customers and all we got was lies and disrespect! #jcpenny #jcpenney #jcpennys

I purchased a table and chair set that was marked $599.00 down from $1,500. The salesman told us that since there was no price on the chairs that they were included. We paid for the set but when we came back to pick it up 2 hours later we were told that we were misinformed and there is a charge for the chairs. They charged us an additional $311 for the chairs rather than honoring the saleman's error. In the meantime if you look up a similar set on Ashley furniture, a similar set, brand new, not a floor model goes for $1,100. Don't purchase from JC Penney in Crossgates Mall in Albany, NY.

I bought insurance through JCPenney in 2014, premiums were $90.37 per month which were all paid up until December 2020. However JCPenney did not forward some the money I paid them through my JCPenney Credit card which caused my policy to lapse and I lost approximately $7,500 in premium payments. I've tried to sort out the problem through JCPenney customer Services with no result. I also tried to get redress through JCPenney/Synchrony Bank but all efforts have been futile. JCPenney scammed me by misappropriating some of the funds I paid them for insurance premiums. They're dishonest and cannot be trusted. Stay away from JCPenney. My next resort will be to report them to the Federal Trade Commission

I have a bad experience with the jcpenny appliances. We bought a stove and they told us that they had professionals to connect the stove to the gas and we paid $100 for the installation, when they came to install it they left gas leaking and my family, 2 dogs and I for 4 days inhaling gas. We called MN energy but they couldn't do anything because they said that it wasn't their job since that day, Friday 25 to this day we haven't been able to use the new stove because jcpenny wasn't responsible of the gas leak. We have gone 3 times to the Jcpenney appliance center and they only give us phone numbers to call and don't help us whatsoever. They are a company of liars. If I could give this no stars I would. The managers of appliance center are clueless, it's unbelievable!