JC Penney

I ordered some clothes for a bachelorette party and instead got a suit which was something I didn't order. So I sent the suit back and they told me I would get a full refund. For now them to tell me that I need to file a police report on a package that i did get but it was the wrong item that THEY had sent.

I purchased a pair of shoes from JC Penney online. I checked the return policy before doing so. They don't refund the shipping fee (about $8.00) and if you want to return the item they charge another $8.00. Ok so that's a bit steep but they make that known and so I have gone into an online purchase knowing what to expect.

The first pair of AirWalk blue shoes size 8.5 didn't fit so I returned them. That went smoothly. I ordered a second pair in a size 8. The item I recieved in the mail was no where close to what I ordered. So of course I had to return them since they were high top sneakers in a leopard print that would fit a child. Here's the problem though, it cost me a little over $16.00 because of THEIR mistake. I'm willing to pay those two shipping fees because I ordered the wrong size, but I shouldn't have to pay $16.00 FOR THEIR MISTAKE. So now I'm out $24.00 and I still don't have shoes.

I'll never order from JC Penney again. No wonder why they are in bankruptcy.

For a big enough store as JcPennys is, there was absolutely no one working. We walked through the store for about 15 minutes trying to find someone. As we found someone, she was busy with a customer already but had to fall for assistance. So she took us in the mean time. While we were checking out the pair of pants we had didn't have a tag on it, so the lady said I'm sorry you have to go back and get another pair. And there's also a customer service desk on the way.
First of all, you are a sales associate, you can look up the pair of pants on your computer and reticket the pair of pants with a matching one.
Second of all, we walked all the way over here because you were the only one available, why send us somewhere where there is no one else?
Unbelievable.

4I am 66 yrs old. I have shopped at JC Penny's off and on. For over 20 years. With losing a lot of weight. I needed to visit a retail shop. My Granddaughter is getting married in November. So I felt I needed to look presentable for the occasion. The store in Kansas City Village west. Is where I went. I was surprised that some of the White dress shirts were so filthy. Evidently cleanliness is not a priority. I settled on a greay suit. But with their selections. I had to travel 20 miles away to Overland Park. For the vest. After arriving home. I was sadned to find out that the suit had no actual working pockets. They were just for show. Now I must find a seamstress to fix a brand new suit. Just to wear a pocket square. I will never buy a suit at any Penny's again. I should have went to a Men's Whear house instead. Over 300 dollars for a fake suit. Unbelievable!

My husband bought me a ring but when he left me the size was not correct. I called customer service 6 hours later and they told me that they couldn't do anything that they can't change orders and that my order arrives in 18 to 28 days and that if I want them they will refund the money and then make a new order, that sorrija was on special but now it is in regular price. I just canceled my jc penney card and will never shop there again...

Worse customer service EVER... try and try and try to work with JCP and it gets worse and worse. Another example tonight. Went on line at 6pm to pay my bill (week early). Says web site down for repair until 6:30. Wait until 6:30 says down for maintenance until 7. Wait until 7 - now down for maintenance until 8. No place to email them. You call and get put on hold or told they can't take a payment. I've been asking them for FIVE YEARS to change last name on account Every time I talk to someone they assure me it will be done and tonight - same old same old name. I've given them my 5 year old phone number five times and tonight. STILL the wrong number. Now they tell me I can't change my name unless I go into the Store. WICH I"VE ALREADY DONE 7 or 8 times. SHowed them my license and no change.
What's really really horrible is JCP is not linked to JCP online. When you call they can't even see each others records let alone change them... said... so said...

Jc penny is responsible for ruining my credit score 2x all due to their billing dept. My score is excellent until jc pennys incompetent billing department brought it down by not doing there jobs. The first time I made payment on line through my bank for months they never accepted I had to go to my bank and provide the proof Payments were sent a mess the 2nd time they were not sending me bills monthly bills I am so done with jc penny. I was a customer for many many years. Those of you that continue to use them keep a good eye out for there billing dept. So this does not happen to you. I am cutting up my card. A disappointed ex customer.

I purchased a Hives and Honey jewelry amoire June 1st, 2016. Even though the amoire was on sale for 50 percent off in the store, the manager on duty named Nickel honored an on-line price of an additional 30 percent off, saving me an additional $93. That made the decision easy, as I would much rather purchase in the store rather than the hassle of ordering on-line. Then, a young girl by the name of Courtney that works at the Maple Grove JC Penney store went above and beyond to help me with my purchase. She unpacked it so we could check it over for defects, attached the legs, and carried it out to my car for me. All was done with a smile. All in all, it was a great shopping experience, and I love my new jewelry amoire.

I got a CC and was told I could pay with my other CC which was wrong, ok cool. But I wanted to talk to a manager.
This lady had an attitude from the time I walked up.
When I asked for a manager she told me I had to step a side.
When I said no I wasn't finished with my business and she needed to keep helping me
She then began to raise her voice.
Everytime I have to deal with her she is rude.
She has never told me about the survey but she tells every white person about it.
From now on I will wait and hr to get taken care of so I don't have to deal with this racist
This happen at the Apache mall location in Rochester MN

Bought a diamond earring and necklace set and the insurance.the diamond fell out of my necklace so I took it in to get replaced. My husband explained to them my earrings got stolen in the hospital but just needed the necklace fixed they call me a couple weeks later and tell me they can't fix my necklace but if I will bring in my earrings they will give me my money back knowing I didn't have them so they say they can't honor my insurance because I don't have my earrings I just wanted my necklace fixed that my husband bought me for my birthday.Not a happy customer they wouldn't even give me my money back for the insurance so the insurance was a waste of money

I shop here frequently. They always have sales, coupons & promotions. I have the credit card, which I was able to get with a very low score & got to build up credit pretty quick with it. I have never had a quality issue here. The only issues I have had were wrong items being shipped to the store. It happened 3 times, 2 out of 3 was the same product. I ordered a onesie for my son with a pirate skull on it & it came in as some snail graphic. I figured ok honest mistake, and re-ordered it in store with the cashier. Then a few days later, it came in wrong again, so I just got a refund. If it wasn't for those orders being wrong multiple times, I would give 5 stars.

So I bought a mattress/box spring set in store, they didn't have it on hand so they had to ship it to me which was fine. They said they would call me and schedule a time and day to drop it off, nope they just called me and said hey were dropping this off today at said time, so that was great I had to call my wife and inconvenience her to come home and let them in, then I finally get home and see the mattress just to discover that there were two MASSIVE holes in it. And another thing that's great is I paid for them to set the bed up when they delivered it and when I came home my wife said they told her I wanted to take care of it myself. So I come home to a bed that's not even set up with a massive hole in it. I hope JCPenney ceases to exist in the near future, trash store, trash employees, trash service, and trash product.

I had $20.00 bucks to use. Since there are no JC Penny near me I went online and made a order. The order did not arrive. I looked it up and it said it could not be delivered. So I call JcPenny. And got the rudest woman ever! She wanted the order # I repeated it 5 times. Got no where with her. She said hang up and call again. So I called again! Got the nicest lady named Anya She said she would order again. I said I used a prepaid card. She said to get another one, and that she would give me back my $20 bucks, waive the shipping. So I go to the bank get another card, call back ask for Anya, the lady said they could not do that. She said she would help me. She said no I could not get my #20.00 back! I did not reorder