Talishia s.

This was hands down the WORST EXPERIENCE I have ever had! DO NOT ORDER *******@jcpenney! I purchased a beautiful king bedframe, they came and set it up and it was broken in a few places and they refuse to correct the mistake unless I pay a restocking fee! Not only that the delivery was 3 hours late with no one to contact me to say if they were coming or not, so I sat home all day and night waiting... I have spoken with several "escalation reps" and nothing has been done, they are condescending and rude! One woman stated it was going to be taken care of, I waited 5 days and heard nothing. I call back and it was never taken care of, she lied! I cannot express enough NOT to purchase furniture from this company!