iTech DealsReviews 803

I ordered and item on 12/22/18, The item was processed on 12/27/18 but was never mailed out. After various emails back and forth and telling them I needed the item before my trip I asked them to cancel my order. I received a confirmation email acknowledging the cancellation. I cancelled the order on 1/10/19. Two days later instead of a refund they emailed and shipped the item. I emailed them back stating to not ship the item it was cancelled but they stated they could not stop it. I would have to refuse the item when it arrived. I could not deny it because it was dropped off at my door and no signature needed. I had to take it back to the post office. Now they are telling me that my refund was processed but PayPal shows no record of it. The transaction number they provided shows nothing. I emailed them all the proper documentation and still nothing. Please STAY AWAY! This is not how a business acts. They have no phone support, everything is done through emails and no real responses.
Additionally, I want to let you know that I was contacted through here by a "supervisor" and who told me to email her and I have included her in emails but she has not responded at all after contacting me here.

I ordered a product via a third party. The usual emails with the product shipping followed with one exception. The tracking info never came. I emailed iTech customer support asking if product I ordered had been shipped. Jessica answered me quickly with apology and her promise to see what happened. Within 2 business days the problem was determined and shipping was processed, including tracking. I had the product in my hands with in a week. I am impressed with the level of service considering what I ordered was a very inexpensive item. Thank you Jessica!

Website had some cool products at some great prices. Ordering was simple and easy. Shipping Dept. could use a major overhaul. Customer service was nice but the only way to communicate was by email. Once you send an email or reply, each response was 24-48 hours. More 48 than 24. No way to speak with anyone by phone. So any questions, issues or problems takes days and days to get resolved. Once I finally did get my order, it was packaged well and was complete. I placed an order 12/28. Received 01/22. Lost first order, gave refund. Ordered again, took 10 to receive after I was notified with a tracking number. Not likely to order again. I think I would probably order again if I was able to speak with a customer service representative over the phone. Only email was very annoying and wasted a lot of time waiting for response by email.

They sent an iPad with three damaged corners that were sharp and then said it was still functional. I told them tablets are to be held in the hand without sharp metal damaged corners. Not functional, exactly the opposite for general use. Of course after a battle and getting Paypal involved I am getting a full refund but may lose return shipping costs for something that should have never gone out. Next time I will go to Swappa to trade or buy used electronics.

Purchased a large display LED wall clock. Ad showed pictures of a clock with zero cords at various angles and minimal details. Clock arrived and is USB powered only. Clock in pictures is either fake or battery-powered as there is not enough space between wall and clock for a USB cord to fit. The return process was pathetic. Shipped myself and was asked to alert them when item showed delivered (for real?). Still have not received refund.

I ordered the Ring doorbell and saw that a shipping label was created right away. We ordered it for a Christmas present and it looked like it was going to ship on 12/17. Everyday we checked and it hadn't moved out of the "created for delivery." I sent multiple emails and would get emails back saying that it had been set up for delivery but they would not answer my questions about when and where was the item. I still don't have it so I wrote them today saying I wanted to cancel my order. We will see if I hear from them now.

I ordered a Refurbished Macbook Pro from these guys, I understand refurbished it would come with a few scratches etc. But what I got was a dented seriously scratched up and bent up Macbook Pro. It did not turn on so I did not even bother to charge it, when I contacted them and sent photos to get a return label and refund, they said the would have to speak to a supervisor. I opened a case with PayPal so they can help. I already know they're gonna delay. They do not send you advertised item and they are not wit to help you when you realize what kind of store they are. STAY AWAY BUY ELSEWHERE.