About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Horrible company, horrible process, so completely frustrating!
I've been waiting for the "trusted referee" to complete the final step of the process,
Which is the zoom video, for days! The company sends me an email that says "we're ready,
Please login for the video", but then you'll just wait and wait and wait... its been 2 days of waiting (see screenshot below of wait screen).
Meanwhile, I cannot open a claim with Calif EDD for pandemic assistance, and the
Deadline to do this is 3 days from now. There is absolutely no customer service available,
No phone number, just canned email responses and no communication. Really bad.
I'm going to report this company to the BBB, FTC and my local attorney general. They
Are doing a DISSERVICE and they do not deserve anyone's business until they improve.
My question: how can we trust these guys to do a good job verifying our identities when their process is so flawed?
Takes too long for an answer. Don't like the service, and was tricked into using this service. That thought this the VA that I was signing up with.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Tried to sign up October 21st - it's now November 9th, and I've had at least five "tickets" issued, and promptly I get another email asking to RATE The SERVICE! (Of which I have received none). Tax dollars are paying for this.
SHAME on id.me and whoever decided to outsource to them!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
If you have to start a new 12 month EDD UE claim, like I did, but you can't complete the IDme part to file online - KEEP CALLING EDD and ASK EDD REP to TRANSFER YOU to the CLAIM FILING DEPARTMENT for CLAIM FILING SPECIALIST. The specialist will complete the entire claim filing with you over the phone and they are very compassionate to help.
IDme was a pain in the neck and 'couldn't confirm my identity even though (in the 4 attempts by me) I answered all the IDme questions correctly, uploaded my CA license, utility bill, and S. S. card.
I got most of the way through IDme each time, including their verification texts to my phone, just to be rejected... IDme also NOW HAS MY LICENSED AND SOCIAL SECURITY info and copies but FAILED to confirm me... call EDD, dont waste your time in "IDme"
Yet the EDD rep was able to confirm my identity with a few questions. EDD already has my information so verifying I am me is easy for them. Spent about 31 minutes on the call after not getting through to EDD 8 tries (between 9am and then my final attempt at 2PM when I made it into the hold queue).
Dont call EDD AFTER 6PM for this though, start early in the day... the queue for the claim filing dept gets too full late in the day.
SOME EDD reps that first take your call ARE claim filing SPECIALIST so you might get lucky like I did...
I was only on hold 11 minutes when I called at 2 PM.
Good luck, stay strong and safe, and where a mask in public!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have for three days attempted to get someone from id.me to get back to me. It has not happened in three days. The verification information does NOT include the Arizona dept of economic security. Therefore one can not use that indicator. One is told that you have to complete the id.me system in 10 days from the day you receive it. If not completed then one does not get the money owned. It's a good scam that Arizona is playing on the public.
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
The California EDD now uses id.me to file for unemployment. The problem is, ID.ME NEVER SENDS THE TEXT AT THE END OF THE LENGTHY APPLICATION? I have tried 20+ times and have wasted hours trying. I have sent a few messages to their support department and heard nothing. This is unacceptable! :(
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
This site is a JOKE. Well, one that's not funny, anyway. This is the most ineffective site I have ever had the displeasure of trying to work around. The only thing it does is draw me into a circle of frustration as I fill out the information to be informed that I cannot be verified... there is already an account associated with... me. I've tried changing my password, which is a vicious loop that brings me back to the same road block: my password doesn't match and I need to change it.
This site is great if you want to waste time, get frustrated, and experience the maze of entering the same information over and over and over...
Pointless. The existence of this site is utterly pointless. It serves no purpose and is not worth a second glance. Stay away.
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
I wanted to use them to log in to my SSA for current info. They wanted more information than the government! My driver's license front and back, Social Security, and Passport no. I opted out when they wanted a selfie from my phone. I hope they are legit because they probably have enough info to open bank accounts, establish credit cards, initiate loans, etc.
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
I have not been able to get through the process. Once your at phone call verification it states more than 30 min wait and hours still waiting. It's a terrible 3rd party program that road blocks the what was easy EDD process. I like the old EDD process even if I had to wait 2 weeks for approval - at least it worked
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
These people are real IDIOTS who pose as an enhanced security function to the Social Security Administration. Although the SSA contact I questioned as to whether ID.ME was a scam or not assured me that they weren't a scam, she did recognize that SSA has had TONS of calls of complaints against these fools. I personally spent 2 DAYS trying to get through their ridiculous, convoluted, confusing plethora of screens, uploads of information, demands for identification, rejections, referrals to "referees" (who aren't available, but will get back to you in 15 HOURS). I have given up trying to complete their registration process. The SSA contact says ID.ME is >>NOT<< needed to access the SSA's web-site: just use your existing sign-on process. YOU DO NOT NEED THESE IDIOTS. Don't use them!
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
I submitted a very simple form to create an account, and it's been wedged at this error (see image) for hours. So far a totally worthless web site.
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
Disabled vet trying to get 10% Apple Store discount… Can't talk to anybody… I entered information perfectly… They say they can't prove I'm a disabled veteran to get my 10% Apple Store discount this went on for weeks and weeks I gave up horrible horrible horrible!
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
Filled out all info, no red asterisk's left, but kept sending me back to beginning. Gave up. Concerned I gave my SSN.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Data Miner, Nothing more. Period! Who in their right mind would volunteer giving out personal information, another markie suckergerg,
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
It is nearly impossible to get a representative on the to resolve issues. The submit inquiry box says they will contact you about your issue but I have never been contacted.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
This is where most unreliable unprofessional companies I've ever experienced. They made a mistake in my portal with my states and city and I needed it to go to the DMV and Ivan I've never lived at that address since I've open an account with them I can't get ahold of anyone to change it I sent them proof evidence of my residency nothing it is now been six hours I have heard nothing from them and all they had to do is change of city and state. I cannot believe the DMV uses them and if it wasn't for that I would I would I would never use this program in fact I'm reporting them to the better business bureau. Do not use this company do everything you can to avoid it they will make you go crazy when they make mistakes with your account cuz you can do nothing about it
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I am writing because ID.me has a short list of professionals on their list that is accepted. This is a joke! There are a whole lot more entities that work in the health care profession, besides people with a license. You leave out people who are the back bone of the institutions.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Got to take selfie picture wouldn't go any further no matter how many times I would take the picture
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Had to put in alot of personal information. God knows where all my information is. Still cannot access the ssi site to find out any information.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Trying to verify my license to write prescriptions because of the government MANDATE, which is a total scam, and this system is TERRIBLE!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team