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Judy T.

  • 1 Review
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Business

Member since November 2020

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1 Review by Judy

Horrible company, horrible process, so completely frustrating!
I've been waiting for the "trusted referee" to complete the final step of the process,
Which is the zoom video, for days! The company sends me an email that says "we're ready,
Please login for the video", but then you'll just wait and wait and wait... its been 2 days of waiting (see screenshot below of wait screen).
Meanwhile, I cannot open a claim with Calif EDD for pandemic assistance, and the
Deadline to do this is 3 days from now. There is absolutely no customer service available,
No phone number, just canned email responses and no communication. Really bad.
I'm going to report this company to the BBB, FTC and my local attorney general. They
Are doing a DISSERVICE and they do not deserve anyone's business until they improve.
My question: how can we trust these guys to do a good job verifying our identities when their process is so flawed?

Judy Has Earned 8 Votes

Judy T.'s review of ID.me earned 8 Very Helpful votes

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