ID.meReviews 30,430

Been trying for 10 days to get a video call with a trusted referee. Over and over I get a 5 hour wait. The time only seems to INCREASE. People have lives and things to do. Not spend 10 days staring at a phone. Im almost homeless and starving because my unemployment has stopped. They now have all my personal information. Will be hiring a lawyer and reporting to BBB. No customer service at all! Unprofessional time consuming life altering crap!

Arizona DES now requires claimants to verify their ID through ID.me. The process is advertised to only take 10 minutes and that you'll need your license and SSN. That was the beginning of the process. I have been asked to send pictures of my license, SSN, medical insurance card, voter registration, a selfie to verify it is my license, and now I've been on a waitlist for 2 days for a video chat to confirm these are my documents. No reliable customer service and the website is hard to navigate. This process is extremely frustrating since I can not file weekly claims for benefits until I'm verified!

I have been in hold for over four days. No referee picks up my call. Wait time completely inaccurate, I have uploaded my documents several times. I have made more than a dozen requests for customer support. No phone number to call. No one to respond. I need to file my UI claim this week. I would be interested in a class action suit with others who are losing out on PUA assistance because if their terrible system. If they don't get me verified I don't get my money. I am losing out on a lot. If you are experiencing the same thing, and you are thinking about a lawsuit against ID.me, or Arizona DES, for making this the only way to verify your identity, please email me at *******@hotmail.com. Please don't email me about any other stuff, I need to keep the junk mail down so that I can get actual emails from people who are also experiencing this. Also, I already filed a complaint with the BBB. I encourage others to as well. This is not acceptable.

I have been on hold now "wait time" bouncing between 30 min back to over 5 hours and this has continued for 3 days I have been waiting a solid 3 days. How is this possible. 3 days not 3 days with breaks for night or meals or anything no... 3 days straight through the night. I feel like I'm on perpetual hold and I will be dead before I actually can verify I am actually me and I haven't received any payment since July 6. I am a single mom of two and I now have nothing. Can they hire more people... they could hire me! I get the overload of people. I need my back pay and a job ASAP

Absolutely worthless. I uploaded my license, can't find me. I give my address and phone, they can't find me. I uploaded all documents and waited for a "trusted referee" to verify me via video call, and it told me I had a 3½ hour wait. I waited from 8am until 10pm, and the lowest it got to was 30min wait left and remained unchanged. No one got back to me. I'm highly suspect if anyone operates the site at all. Leave it to our government to completely screw the working class. I pray to God that whoever owns ID.me to end up destitute and rely on government assistance, maybe then they'll see what it's like.

This site is unacceptable and should not be used or trusted how is it that something such as the unemployment office is entrusting this company when it does not work and it holds up unemployment payments how can this be legal I have been trying to get a verification for 3 days and it is still saying wait time 3hrs and then jumps to 5hrs how is this possible. There has got to be someone that I can report this to I am going to try all avenues social media news any and everything because this I feel is against the law

I was required to verify with ID.me to continue getting unemployment, spent way too long on their website uploading multiple different photos of my ID and each time it says they couldn't read it. Got an email from them next day saying they'd fixed the issue, but I still had to re-do the whole form and re-upload the pictures. This morning I get a call from a Private Number *claiming* to be ID.me needing to verify details! Refused to give any information since there was no way of knowing who this person actually was, but it's very concerning that I get a call like that right after verifying through ID.me. Are they giving out my number? The only reason I'm rating 2 stars is that the site *did* verify and allow me to continue with my unemployment.

Waited for a "referee call" for over 10 HOURS on my day off so I could get my unemployment back. Uploaded the following per their request: Passport, Driver's License, Birth Certificate, Social Security Card, Selfie, Health Insurance Card, Legal Name change court paperwork. There are literally NO OTHER FORMS OF ID that I could possible provide. Guess what? They denied my Driver's License and Birth Certificate for no reason. NO REASON! And when I asked why, the "referee" hung up on me. After waiting 10 hours on the phone, she HUNG UP on me. I'm calling my state representative tomorrow to file a complaint, or at least make them aware that this company is standing in the way of Pennsylvania residents obtaining their unemployment, and what action can be taken. I'm doubtful anything will be done, but I'm hoping something can happen. This company is making money off the backs of those affected by the pandemic, and its disgusting, unethical, and corporate greed at it's worst. I hope they rot.

I have been receiving unemployment as my job as a school bus driver has been shut down since April 2020. After the extensions have run their course I had to open a new claim. All this has come to a stop because of ID.me. You cannot file online without verifying with this company even though I have been receiving benefits for the past eight months. What a nightmare! Their system cannot read the photos or verify my phone number that Ive had for ten years. I waited three hours for the trusted referee only to get a message that my documents are being verified and then "boom." "Please resubmit another photo of your passport using link provided." I did it in under 20 seconds only to get a new wait time of over five hours. I tried to start over only to get rejected and "AGAIN" had to wait for a "Trusted Referee" with a wait time of 4hrs and 58mins. This wait time never cycled under four hours for the next three hours. I cannot get my benefits (like many of you) until ID.me verifies my identity. This is criminal and actually scary.