Casey S.

This exact same thing has happened two orders in a row now. I order shoes online to pick up in the store. I use an available coupon. DSW charges my card. I wait. I hear nothing from DSW within the two hour pickup timeframe. I call the store. The store tells me they do not have those particular shoes in stock and will be canceling my order and refunding my money in 3 to 5 business days. This has happened twice in a row now. So then I have to reorder and have shipped to my house, but of course I cannot use my coupon again. Stay far away from this company that sells you items they don't even have. They bait you with coupons then cancel your order so you have to reorder without the coupon.

Horrible horrible horrible. They have one job. Verify identities. Yet they can't read ID cards, they can't verify phone numbers, customer service does nothing to resolve anything, and their live video option has a wait time of 3+ hours but keeps hanging up on you. Another example of private contractor lining their pockets with money at the expense of the vulnerable.