iBuyPowerReviews 88

Got what I needed with no problems at a low cost, very efficient in terms of assistance/customer service.

Horrible customer service and even worse product quality. Step away from purchasing. Don't do it. You will regret it.

If you are unlucky like I was to have something damaged during shipping, you will probably find their tech support satisfactory (though you will be annoyed while you sit on hold for up to 2 hours). The tech support guy Chris was great and helped me diagnose the problem and determined the best course of action was to do an advanced parts replacement RMA, where you pay for the part, they ship it, when you get it, put your bad part in the box and ship it back and get your money refunded. A full week later and the part hasnt shipped. My computer is worthless without the GPU and now it has been a full month since I made the original purchase. Their customer service team neglects to advise you that it will take between 3-7 days to pick, pack, and ship the part. No matter how simple. It's a card, it is still probably in the box on the shelf one week later, and now the Labor Day weekend I can stare at a lifeless machine and wonder why I ever chose to go with this company.

IBuyPowerpc has made me happiest with my first gaming PC and I'm so very greatful they made sure everything was in perfect working condition

I had been needing a computer for a while and have always built my own. But this time I couldn't find a video card to save my soul unless I was willing to spend thousands more than the original price. I'll be honest I was worried a I had never heard of this company but they were the only ones that had exactly what I wanted so I took the risk. I selected all the components and had them build my computer. This is my honest review 6 months later. 1) Choosing and ordering all the components was super easy. Something I really liked is that you could do side by side comparisons of any item, of course I also did independent research on each component to check their accuracy and their information was always precise and correct. 2) Once I ordered the build I was given daily updates on the status of my build such as "gathering components", "Building", "testing phase" etc. I was really surprised at how fast they worked and loved the update feature. 10 days later they shipped my computer to me. I've been using it for 6 months and it's exactly what I was hoping for. There hasn't been a single issue thus far. Furthermore, I spent $2,800, if I had purchased all the components and built it myself I would have saved $156 dollars which is a small price to pay for the complexity of my build. Not only is the computer fabulous but it looks so much more amazing than I had expected. I actually extremely happy with my computer and would recommend ibuypower 100%.

Have been trying to get into contact with someone the last few days to try and figure out why it's taking then so long to move my RMA process along to the next step has been diagnosed for about 15 days now… WHEN WILL IT BE FINISHED. Not to mention they don't even have the correct times for their phone hours listed on their website it says they're open at 9:30 well I called multiple times to hear the click on the other end knowing a bit just hung up on me. Countless emails only replied to by an automated bot. I'm convinced the people behind ibuypower are your stereotypical fat lazy computer bastards. Will never recommend to anyone and hope to never have to deal with this cancer of a company again.if I could go less than one star I would. Don't waste your time with this company unless you want to ship your computer off not knowing when you'll get it back

I am on part swap number 5 and this will be my 3rd SSD. They are selling refurbished parts as new and they are breaking after 3'ish months. I asked to have a brand swap as these are clearly not reliable parts. They said no. Buy elsewhere or build your own. They clearly dont care that they are scamming you. Paint it blue and call it new.

I have purchased Ibuypower's pc from BestBuy. Great system at a good price. Very happy over all with their product and service.

Very good pc in my opinion. Ive added a couple of mods to my pc and it is even better! I would recommend the same thing but upgrade to better parts. Very good pc.

It's a pretty good electronics store, I've bought various devices here several times. I was completely satisfied with the quality of products and service.

My son purchased a build your own computer with his hard earned money. Spent over $3000. 00 with shipping to Canada. The Cpu did not work at all so we had to return it. Emailed customer service asked for a new one... they TOLD me to spend another $ 830.00 plus shipping to get another one and they will send one out. Said i will ship the 3 day old one back and then you ship it out. WELL they said they received it brocken/damaged... I know that's why i sent it back... now they are saying its MORE damaged... REALLY! NEVER WORKED IN FIRST PLACE. They informed me i have to make a claim against the postage company. Mind you there is no damage to the outside packaging... they take your money but don't return yours. STAY AWAY

I purchased a PC the GPU of which broke down right after the 1 month return period. I tried to get my PC fixed the customer service people are just so bad. I called multiple times and different agents kept telling me different things. My order is also a "rush" one but it turns out my PC just got stuck with them for some random reasons after it had already been fixed for nearly 10 days.

Bought a system, it didn't work, had bad graphics card. Must have spend 20 hours on the phone (most of it on hold) getting them to assist. Finally got them to agree to send new graphics card - I had to buy it, install myself then return bad one - I received refund about 2 weeks after they had received the old one. I had to call them and ask them where my credit was, they told me I wouldn't be issued credit until they received part return. I tracked return - they had it already. I had to stay on hold a couple hours while they found my return and said they would issue credit.

Now system is 3 months old. Water cooling fan is making horrible grinding noise. I've been on hold for tech support for 2 hours, every couple minutes a message says "you wait is expected to be more than 2 hours". Every time you call its the same thing, if you hang up you start over. I'm also on their website chat - been waiting 1.5 hours for them to start chat.

System looks great - but it has had a to many issues and they provide NO SERVICE!

Not sure I have ever written as bad a review as I'm about to... so I feel a little guilty. It's just not my style but this has been a nightmare.

The only thing that went right with my purchase was ordering and giving them my money. That went very smoothly. After that, they started by sending me an email asking me to confirm my shipping address, even though it was already right on the order. When I called to confirm, there was a 2 hour wait. Ironically, there was only a 5 minute wait if you were buying a new computer.

When my computer got here, it wouldn't connect to the monitor. I had a friend of mine try to help because there was, again, a wait of "at least 2 hours" (so I don't know if it's 2 hours or 5 hours).

That person tried everything and even dismantled the guts of the computer based on a trouble shooting video that IBuyPower has on YouTube. That didn't work.

I tried technical support again and again, it was "at least 2 hours" before I could talk with someone. You could get right through to a salesperson. Who told me that Covid really threw them for a loop. When I asked why wasn't sales backed up with Covid too, they didn't have an answer.

I'm going to return my computer and hopefully see my $4600 sometime in the coming months. I wasted a lot of time with this company. Before you buy from them, call their technical support to check wait times... which is what I should have done in the first place. You'll see that after the sale, you're on your own.

Taking your money: 5
Shipping: 1
Quality: 0
Support: 0

Mike

Got my son a costume pc for Xmas for gaming and it was not a cheap one 4 days into to it and it took a crap... Called Customer service and there keep telling my that I need to reinstall windows 11 I did and still nothing works... I ask one of my buddys and he told me that it is the hard-drive and still there are telling me that is not it... WTF just send me another hard drive that I payed for and let the kid play with is pc...

The first day I got my PC, it was working perfectly fine. But after only 3 hours of using it the power totally shut down. I thought I accidentally unplugged the switch but no, the PSU was already dead. Im guessing they recycle older parts and reuse it. If thats what they do I totally understand. What frustrates me about this is when I tried to contact them with their RM, it takes them 3 weeks to ship it. At first it was 2-4 days, then it became 4-8 days, until they pushed it to 2 weeks. It litteraly took them 2 days to ship the PC but 3 weeks to just send me a brand new PSU?

I order my computer through I buy power website with my awesome christmas deal computer
I add pretty good part to make amazing gaming computer it comes out little big price tag on it 3k to 4k price range so my good credit I apply affirm it approve it within less than 1 second 12. 15. 21 my payment goes through I buy power finance order status said it approve and expect deliver by 1. 10. 22
1. 11. 22 my computer won't come in and order status chage to cacel due to payment buy it is not due to payment issue Affirm already send payment on 12. 16. 21 through riverwalk bank finance my1st payment
Begin 1. 12. 22 lol so i call I buy power back what is going on and they reply they did not have enough manning because due to covid 19 lol and they can't even get computer part that i oder through after about 20 days past. I contact Affirm they agree to cancel my finance charge and my deposit and finace charge will refund back to my bank account within 14 days...
Please do not built your computer theirs... It's big scamming coumputer company and they never keep promise to customer! Waste my 3 weeks for nothing
I order through Dell and they have really good options for Ailean hardware Gaming Computer too!

I had fun useing it I can do whatever I wanted on it and I didn't really had to pay for anything and I can get any games fast

I am new to all this stuff but i really like everything but the mouse it is to quick for me and it is a little tougher for me because of my age