Mike W.

Not sure I have ever written as bad a review as I'm about to... so I feel a little guilty. It's just not my style but this has been a nightmare.

The only thing that went right with my purchase was ordering and giving them my money. That went very smoothly. After that, they started by sending me an email asking me to confirm my shipping address, even though it was already right on the order. When I called to confirm, there was a 2 hour wait. Ironically, there was only a 5 minute wait if you were buying a new computer.

When my computer got here, it wouldn't connect to the monitor. I had a friend of mine try to help because there was, again, a wait of "at least 2 hours" (so I don't know if it's 2 hours or 5 hours).

That person tried everything and even dismantled the guts of the computer based on a trouble shooting video that IBuyPower has on YouTube. That didn't work.

I tried technical support again and again, it was "at least 2 hours" before I could talk with someone. You could get right through to a salesperson. Who told me that Covid really threw them for a loop. When I asked why wasn't sales backed up with Covid too, they didn't have an answer.

I'm going to return my computer and hopefully see my $4600 sometime in the coming months. I wasted a lot of time with this company. Before you buy from them, call their technical support to check wait times... which is what I should have done in the first place. You'll see that after the sale, you're on your own.

Taking your money: 5
Shipping: 1
Quality: 0
Support: 0

Mike