anthony f.

Bought a system, it didn't work, had bad graphics card. Must have spend 20 hours on the phone (most of it on hold) getting them to assist. Finally got them to agree to send new graphics card - I had to buy it, install myself then return bad one - I received refund about 2 weeks after they had received the old one. I had to call them and ask them where my credit was, they told me I wouldn't be issued credit until they received part return. I tracked return - they had it already. I had to stay on hold a couple hours while they found my return and said they would issue credit.

Now system is 3 months old. Water cooling fan is making horrible grinding noise. I've been on hold for tech support for 2 hours, every couple minutes a message says "you wait is expected to be more than 2 hours". Every time you call its the same thing, if you hang up you start over. I'm also on their website chat - been waiting 1.5 hours for them to start chat.

System looks great - but it has had a to many issues and they provide NO SERVICE!

I ordered bifocal glasses from here, when producing bifocal glasses the manufacturer needs the segment height or the glasses wont work - if your looking straight ahead your vision is in the reading section. I didn't fill in that spot on the order form and instead of contacting me back they "guessed" and made the glasses, well they are useless because i have to tilt my head forward and look out the top to see anything. When i contacted them back a rude lady told me she would contact the lab, she said we don't make them so we cant help you, all i can do is email the lab. The lab sent me an email stating "we didn't have that information so we guessed" and if you want you can return them and we will give you 50% refund. I called them back and the same rude as hell lady basically said "to bad". DON'T ORDER FROM HERE!