Humana PharmacyReviews 122

The first year was ok. This second year has been an absolute nightmare. Takes over 2 weeks to receive a prescription. I could die before I get my meds from these assclowns! Hey Humana, if all of your customers die you will be out of business! Just thought you might want to know, YOU need the customer, the customer can (and this one will) go elsewhere. You are not the only insurance company or pharmacy in this screwed up healthcare system!

I just got on Medicare, and selected a Humana Pharmacy mail order fill for my 6 prescriptions. My prior Mail order pharmacy was GREAT, but not available on Medicare. Humana is awful. Their website is not updated for days to view orders or see payments, they outright cancelled 2 orders, and I am currently out of 2 meds. They decided to require payment in advance this last order, which I have never had to do. How hard is it to refill meds? Go somewhere else. I will be as soon as I can.

Run away from Humana Pharmacy. I need 2 very important anti-rejection drugs for my liver transplant. Followed instruction to the letter. Puzzled why other previous scripts showed up but my most recent anti-rejection drugs did not. Gave it a couple days. Checked again. Still nothing in process. Alarmed now I called the Pharmacy. Long wait time and nothing resolved. My 2 most crucial drugs were never transferred. They just fell into a black hole. Several customer service reps couldn't help me. In fact suggested it was my fault. Nope! Less than zero is my star rating. Stick to any other place than this company to get your meds. It could mean your life!

Dont bother with the hunana pharmacy app. If using app. Use the My Humana app.
My experience with them is they just document what they want to know nothing to help you to address any issues you may have. I have had issues with the Humana Pharmacy app since I got it several years ago. Today 5-11-20 I still are having trouble and the (IT) department cant figure it out and none else at humana that I have talk to but remember they dont keep records of when you call requesting help just what they did...?

I was hoping this mail order pharmacy would be better than what I had before, Express scripts, It ended up being worse than I anticipated. I had to make way too many calls and when I went online to see my activity it was hard to understand as they would put my meds in, then said they were processing, then cancel my order tntc times making me wonder what was their problem. I realized I wasn't going to get my meds on time ever so I canceled my account 3-times! I also noticed their cost was a lot higher than my pharmacy. They sent me a email asking for a payment plan I never answered them as I was done w/ using them. All of a sudden they sent out one of my meds anyway so I called them again and told them I had canceled my account which they never canceled and sent out another one of my meds which I asked that they drop that rx from my list as they wanted over 130-dollars and I only pay 52-dollars at my pharmacy! I would advised beware they would rather argue w/ you then get it right...

It seems as every prescription I need there is a problem either with Humana or Humana says the doctor the doctor says it's Humana
Humana says the doctor didn't respond when they requested for a refill, the doctor then says that they did fax the prescription. Then Humana cancels the prescription.
Before I thought that that Humana could solve my problems, because before I used to go to Walmart and it would take me sometimes over 50 trips in a year to get my prescriptions.
I'm 77 years old and it just drives me crazy.

Humana Mail Order Pharmacy has made simple prescription fills and refills a total chaotic disaster. I wouldn't believe it could be that bad if it wasn't actually happening to me. They arbitrarily cancel prescriptions. When I call and finally get a customer service rep, they say, "Your Dr. wanted that cancelled.", which is both bizarre and untrue. They make duplicate prescriptions and then can't fill either one due to the duplicate. I could go on and on, but the main point is to steer clear of using them if you can.

We started using this mail order pharmacy to save on my brother's numerous prescriptions. It's been a nightmare. Not only getting the prescriptions, but getting the correct dosages. Once we recieved a medication he doesn't even take.
Dr. Sends in prescription and you have to follow up on it and dr has to resend it because they cant find it. This has happened many times. Customer service is awful. When you finally get a person you get put on hold then disconnected.
I'm really disappointed. This service is such money saver but it's like pulling teeth just to get your meds. Humans, please fix this service!

Humana often (though not always) is able to fill tablet medications without delay, but they almost never send my 90-day insulin supply without some kind of hang up. I call several times and each time get different explanation for why the medicine hasn't shipped and a new date to expect shipping. The date passes with no shipment and the whole process starts over again. Nearly ran out of insulin completely last time, before I contacted the Board. They triggered some kind of crisis management response; nonetheless it took a few days to get pharmacy action.

I have wasted so many hours dealing with this operation - their non-functional website, obtuse messages about why your prescription could not be filled, reps who don't speak understandable English, etc. Came to a head today when I spent almost two hours attempting to find out why I had been sent a prescription I had not ordered. (It was their recommended substitute, despite the fact that it was making me sick, and my doctor had gotten approval for the original drug.) What's even worse, they had deleted the drug I needed from my drug list, and reinstituted their preferred alternative. (This was after I had managed to "archive" the drug after multiple annoying renewal phone reminders.) Someone should sue them.

Four and one half hours on the phone to convince Humana that when an eye surgeon schedules cataract surgery a week apart and writes two separate prescriptions, both of which state no refills and specifically states right eye and left eye respectively means I have two eyes and the two separate sets of eye drops are required so as not to cross contaminate. Nope, Humana did not put two no refill Rxs in their system, they put only one Rx in their system with a refill in three weeks. What happened to the second prescription? Did Human violate the law by deliberately changing the Doctors orders? Does anyone know if I can register a complaint with the FDA? The weird part was that when I tried to explain to the agent who denied the second Rx for my other eye he seemed confused and replied Huh.

I have Humana home Pharmacy Delivery. Have 3 prescriptions. They sent notice to re new high blood pressure Rx So I clicked OK before changing delivery address as we would be at vacation home during winter. This was Jan 20th. So I called immediately. They said not a problem to send to address in Nevada. They lied.
As I was running out I called again Feb 10th. They sent to wrong address so needing the Rx I asked if they could send me a 30 day supply. After waiting on line 20 minutes lady came back and said No problem. It will arrive in about 5 days
THEY LIED
Now out of my Rx and no new refill I called again. Asked if they would just OK a refill at Wal Mart and I would get it. NO was the response After 20 minutes and talking to two people they agreed to the 30 day supply and apologized for the screw up. Stated they would over night it at no cost to me because it was their error.
THEYT LIED a 3rd time
Got a tracking number and it was sent regular mail. So now 4 days without high blood pressure medicine, they lied, lied, lied and also refused to OK a Rx for me to pick up...
So what ever you do DO NOT get Humana Pharmacy or home delivery. They just don't care. They put my health and life at risk because they are liars or incompetent.
Once I get this Rx I will refuse to use Humana home Pharmacy again and at end of year look for another RX plan that does not use over seas phone banks, liars or morons to help

Humana Pharmacy makes it easy HaHaHa! What a joke. Massive duplication of orders cancellations, communication. Spend hours trying to straighten things out and they'll say we go this. HaHa! Jokes on you, if you believe them. But you are a prisoner cause you signed on. I wish you all good luck wading through the murky waters of Humana Pharmacy. Really feel sorry for those who work for Humana Pharmacy who have to deal with this dysfunctional mess.