Humana Pharmacy

Unreal. Slow and incompetent. Unbelievable. Telephone automatic updates not correct nor up-to-date. Automatic system says "unknown" on refills. Almost impossible to talk to a person. Had to call back several times and long wait times. Requested transfer of prescriptions was not acted on. My experiences with Humana Pharmacy always stress me out and give me headaches. During one call, a pharmacy tech told me to talk to new membership. New Membership was baffled as to why; transferred me back; and I had to wait for the pharmacy again.

Like a lot of people my medication fell into the doughnut hole, several calls later they could not offer an alternative. At no point did I order the medication as all my calls were about not being able to afford it. Later that day I received an email thanking me for my order that prompted another call to make sure they were not sending me the medication, I was told no medication would be sent. Later that evening my wife told me 484.83 had been deducted from our debit account, that prompted another call from me to get it returned. Someone at Humana had stolen our money, deducting it without my permission, I did finally get the money returned. Elder abuse at its worse.

Should you have an issue with the service provided by Humana Mail Order Pharmacy you may as well not waste your time or breath in an attempt to get resolution by calling a representative. The fact is every person one talks to about the issue will give a different answer. The majority of the time the people available to speak with can't convey a clear thought in English and "hold" is used in an attempt to get the callers to give up and hang up.The representatives never have the authority to make a decision and are speaking to some else for a decision which never works in favor of the customer. I have endured the mail order pharmacy for 5 years for insurance issues outside my control. If I was able to change my insurance provider and no longer use Humana an the pharmacy I certainly would.

Four and one half hours on the phone to convince Humana that when an eye surgeon schedules cataract surgery a week apart and writes two separate prescriptions, both of which state no refills and specifically states right eye and left eye respectively means I have two eyes and the two separate sets of eye drops are required so as not to cross contaminate. Nope, Humana did not put two no refill Rxs in their system, they put only one Rx in their system with a refill in three weeks. What happened to the second prescription? Did Human violate the law by deliberately changing the Doctors orders? Does anyone know if I can register a complaint with the FDA? The weird part was that when I tried to explain to the agent who denied the second Rx for my other eye he seemed confused and replied Huh.

Ridiculous, The convenience has turned into a nightmare to get a prescription refilled it's been five days without my meds and don't know when I will get them I gave up my other prescription auto refill because they made it sound so easy well it's not do not waste your time or patience what a joke!

Humana pharmacy is poorly ran. The management is horrible they treat their employees like crap as well as their members. They force their employees to work mandatory overtime all week long and still complain about how they perform their tasks meanwhile they overwork them. Very unprofessional overall as a company and very rude.

I love Humana health care Insurance. I hate their pharmacy. I have had countless problems with representatives on phone. They tell you one thing, then it doesn't happen. I call back again to find out why it didn't happen and the 2nd rep tells me something completely different. Their automatic system sends my emails that aren't true or accurate. I am about ready to switch to local pharmacy. Come on Humana insurance, your pharmacy is making you look bad.

Humana Mail Order Pharmacy has made simple prescription fills and refills a total chaotic disaster. I wouldn't believe it could be that bad if it wasn't actually happening to me. They arbitrarily cancel prescriptions. When I call and finally get a customer service rep, they say, "Your Dr. wanted that cancelled.", which is both bizarre and untrue. They make duplicate prescriptions and then can't fill either one due to the duplicate. I could go on and on, but the main point is to steer clear of using them if you can.

We started using this mail order pharmacy to save on my brother's numerous prescriptions. It's been a nightmare. Not only getting the prescriptions, but getting the correct dosages. Once we recieved a medication he doesn't even take.
Dr. Sends in prescription and you have to follow up on it and dr has to resend it because they cant find it. This has happened many times. Customer service is awful. When you finally get a person you get put on hold then disconnected.
I'm really disappointed. This service is such money saver but it's like pulling teeth just to get your meds. Humans, please fix this service!

Humana Pharmacy makes it easy HaHaHa! What a joke. Massive duplication of orders cancellations, communication. Spend hours trying to straighten things out and they'll say we go this. HaHa! Jokes on you, if you believe them. But you are a prisoner cause you signed on. I wish you all good luck wading through the murky waters of Humana Pharmacy. Really feel sorry for those who work for Humana Pharmacy who have to deal with this dysfunctional mess.

I am on Medicare and I have a plan D with Humana. And I use Centerwell Pharmacy. Recently, two of my doctors retired. Since Ceterwell calls the doctor when your prescription needs renewal, I went online to add the new doctors to my account. GUESS WHAT? THEY WOULDN'T DO IT. How crazy is that? After all these years, I am looking around for a new Plan D provider.

Doctor says 30 mg 1 time daily. Orders 45 pills. Take one 20 mg and split the second one to make 30. Humana says no. You have to have prior authorization because they will only allow 30 pills to be distributed per month without prior authorization. That includes a bunch of red tape and delays! They say you can have 60mg and cut that in half to make 30 but not the other way! But guess what... the highest dose made in that medicine is 20 mg.