Humana Pharmacy

On line I requested a rx transfer to centerwell. They sent an email stating a call. No call. Took me 4 calls,several people and at least an hour to finally get a response and person from pharmacy to rectify.

Trying to log into the website is near impossible. Once logged in you're kicked out only to start over. Making changes takes multiple tries then doesn't become effective. I simply give up. I currently have a supply of medications into 2025! Thanks!

The prices they quote thru the Drug Pricing Tool on Humana.com when you log into your account are not the prices they or their referred pharmacies charge.
I was going to be billed $ 392.55 for a medication they quoted as $266.38 from them and $135 from Walmart. I attached the estimate but unfortunately canceled the order before I made a copy.

I ordered some vitamins. Calcium gomez They were Shipped via fedex and it has been so hot That they melted in the truck.
Customer service will only replace them but no refund. So if they ship again, same thing will happen.
But If I say don't ship don't Don't send
I will lose out on the purchase price.
Customer service, will not give me a different way out.

I was getting prescriptions ok some difficulty. However, they decided that a patient cannot be treated for pain (tramadol) and depression at the same time so they refused to fill my MD Rx for anxiety. They have made my life hell.

Centerwell failed to let me know would not be auto renewed. When I requested a prescription renewal, I emphasized I would run out of the medication shortly. A week later, without being notified, I found out the refill was on hold. I remain without a medication my health team relies on daily for my continued survival. Centerwell does not even pretend to care about customer care in an industry where care and concern for the patients relying upon them should be paramount. I went to Walmart, and I know they will care, and come through.

The new web page is horrible to navigate. My most recent frustration is that I can't track the prescription I have ordered. The only people at Human who give me accurate information are the pharacists. Any other information is not trust worthy. For instance the drug prices are absurd and no where near accurate. And now this survey is asking for proof a purchase before it will send. Where do I find that proof in a form that will fit in their damned box?

I could write a book chapter as to the incompetence. I repeatedly tell them don't send refill unless requested. They don't listen. Trying to have a conversation with their staff is a joke. There is absolutely no one in. Charge and worse no one cares. Tragic incompetentce

Prescription is sent in and if medication is not in stock they cancel order without informing the client or the doctor prescribing.
Constantly solicited for mail order and Centerwell has not idea what the website status is. Spoke to representative after representative, asked for supervisor, supervisor connected me to Pharmacy representative and all they could do was recommend I speak with supervisor.
Stop confirming an order then canceling! Stop requesting method of payment if after 2 1/2 weeks the order is still out of stock! Be honest! Let me have a local pharmacy fill this months over due prescription. Twice my prescription was in stock at pharmacy out of 6 months. Stop canceling my doctors new order sent to pharmacy after canceling order with Centerwell!

My package has been around the world. From Texas to Arkansas to Illinois back to Texas and back to Illinois in a weeks time. They refuse to call Fedex and find out what the problem is and no supervisor is available. They never call back.

I was sent a bill dated September of 2022 for prescriptions I received and paid for in 2020. The letter that came with the bill stated the amount owed was a result of reprocessing the claims due to information that was not available to them at the time of the original prescription. I called and spoke to a representative. She checked my account and said I owed nothing. I am concerned that seniors like myself will pay for this reassessment without question rather than take the time to file a grievance. Please find another company to fill your prescriptions. I believe their business practices are shady and unfair.

Humana online pharmacy was good first year or so, but then cut over the counter quarterly budget from $45 to $15, prescriptions are taking forever to fill and ship, will def change medicare next year.

Don't waste your time doing business with them, I was told I would owe 0 dollars for my prescriptions, just got a bill for 100$ so I call, no supervisor available the woman says I'm sorry this happened now how do you want to pay this! Obviously some departments within Humana have compentant people and then there's the pharmacy... they blatantly lied to me. I quickly switched everything back to my local pharmacy... please don't make the same mistake I made by listening to their lies.

Humana often (though not always) is able to fill tablet medications without delay, but they almost never send my 90-day insulin supply without some kind of hang up. I call several times and each time get different explanation for why the medicine hasn't shipped and a new date to expect shipping. The date passes with no shipment and the whole process starts over again. Nearly ran out of insulin completely last time, before I contacted the Board. They triggered some kind of crisis management response; nonetheless it took a few days to get pharmacy action.

Humana Mail Order Pharmacy is the worst service i have ever encountered since I have been retired. It changed its name to CenterWell, but they still are the same crappy service. They want to charge me 150.00 for a 95.99 refill prescription. I am in the coverage gap and the photo shows that i should only pay 95.00 when using their preferred mail order. I have only paid 95.00 for each of my insulin prescriptions all year long. Even though the plan documentation agrees with my reasoning. Each employee tells you something different each time you talk with them on the phone. Do Not Use this service. "They are Thieves!"

The only thing they have going for them is a responsive chat service. I hope they pay them exceedingly well. We have had an issue a every turn. I chose mail order to make things easier, it has encumbered the physician's time as well has mine. The site often had incorrect information or was unable to finish tasks, requiring contacting chat. Medicare should remove them from their offerings. As refills are needed I will have them sent to our local approved pharmacy. I feel bad for someone who is not able to follow them to finally get scripts. Do not recommend, would post the accumulated chats but the contain personal info.

I am covered by a Humana medicare plan and have complained to them for years about the very cheap ink used in filling their prescriptions. They act like it is only my problem that you can no longer read the labels before it is time to renew your 90 day refills. I am quitting Humana mail pharmacy for that reason. I have old prescriptions that date back 10 years where the label is perfectly legible.