House of Fraser has a consumer rating of 1.53 stars from 47 reviews indicating that most consumers are generally dissatisfied with their purchases. House of Fraser also ranks 25th among Department Store sites. The most common issues with House of Fraser are around customer service, which is not as good as expected by some customers.
I have been shopping at HoF for over 4 years online. I have purchased a range of different clothes, bags and other accessories and I've always received a great service. I'm really happy with their goods, I found them reliable as I needed an outfit for a wedding and the delivery was fast. I have also used their return service without any issues. I will definitely be buying again.See positive reviews
Visited the store to return a faulty chain I had bought from Hobbs for my daughter's birthday. Received the most diabolical treatment who claimed to be the Store Manager there (she also claimed to be a lawyer). She abused her power, calling security on myself and my sister to be removed, I was aghast and security did not remove us as there was nothing to be removed for, they too where somewhat confused. She caused an extreme spectacle of herself in front of her staff too. As a life long shopper who spend good money at HoF it sure has changed. This was all to do with an exchange for a faulty chain but when I saw her behaviour I did not want that store to have my hard earned money. As we could not be removed, she decided to get more spiteful and said I could not have the full refund and replaced the broken chain and a receipt for less money than I had paid for it. Despite having my statement as proof of payment. She clearly was clueless as to the law and sales of good act when it comes to faulty goods. However, good did transpire, I was able to go to another branch of Hobbs, explained what happened to a wonderful Store manager. Full refund, she did not even ask to see my bank statement. Avoid this branch at all cost, this woman is vile.See critical reviews
Shop from our wide range of products at the UK's premium department store. FREE delivery on orders over ?50 or Buy online and Collect in store.
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