House of Fraser

House of Fraser are negligent when giving a refund. My returned item has disappeared and replaced with a used item which was not even purchased from their store. My refund has been rejected. My only conclusion is that the True religion men's track bottoms which I sent back have been taken and replaced with a used very large ASOS ladies shirt, therefore not matching my order/ product code label.
The staff are incompetent and quite frankly thief's. I have sent 14 emails which has reached 14 different people who can not resolve this query. I will not purchase from there again. Very disappointed and I will Pursue with this until I get my £58 back. They even had the audacity to send the dirty used shirt to me!

Totally unprofessional they sent me the wrong order I ordered a pair of boxing boots so they decided to send me a pair of lady's jeans instead! When trying to contact them to resolve this I spent days talking to useless robots to have 0 results. I suggest shopping with a company that values its customers this is not one of them. Mark ashley what can you expect

Quick delivery, easy to order, but 2 items I ordered were tatty... clearly returns by someone. Box of Kalvin's just stuffed in an opened tatty box and a candle with the box also torn and ripped, both these are gifts for someone NOT IMPRESSED. Returns £4 plus the delivery charge works out an expensive loss to me, won't use again

I do like this website.
I recently ordered a Paperdolls floral dress from their website and had it delivered here. The shipping fee of 10 pounds (for delivery from UK to Singapore) was a little expensive considering that many international clothing sites (e.g. ShopBop) that I've ordered from will provide free international shipping with a minimum purchase. ShopBop's intl shipping was free and faster and also had tracking information, unlike House of Fraser.

Nonetheless, my clothing arrived within 10 days as promised. I'm happy with that. :) The dress is lovely, and at 60 pounds it's a bargain.

What annoyed me was that I wrote a great review for the dress, and the website told me it was rejected as it 'didn't meet their review guidelines'. I said really good things about the dress! So I know that the reason it was rejected was I said the dress was very similar to a dress from the Dolce and Gabbana 2013 collection. That's the whole reason I bought it, as that D&G dress was sold out. House of Fraser must be scared that people will think the dress is basically a designer knock-off, which it WAS. U can even email me and i'll show u pics of the 2 dresses, lol.

Awful & The Worst Customer Service Ever! AVOID!

They should be given 0 (zero) star!

Avoid HOF at all cost. Ordered a couple of items before Christmas, received one wrong item and one damaged / used - absolutely disgusting! Customer service is Non-Existent. No replies, unable to talk to anyone. Items sent back but still no refund. Will never buy anything from them again!

Sent faulty, used goods but refused to refund delivery or return charges. Emails take days to be answered, if at all, yet nothing is sorted. The same information is asked for again and again by different agents, despite already having it. As an example, I received a response to my email, asking for my customer number which was marked in bold on the email they were responding to. Total joke. Never again.

I ordered a photo frame online but received no confirmation. After three unanswered emails, three store visits to Oxford Street an 17 phone calls I eventually got my purchase. Although the woman working in the Collection department was helpful and efficient, one of the biggest problems is that House of Fraser reception do not answer the phone and when they do are rude beyond belief. No wonder their stores are closing down. First and last time ordering from them.

I have placed an order under order refund and told me that warehouse did not receive remaining items yet as tracking still shows items in transit. I was really shocked and surprised that how come only 2 items received as all of the items sent back in same parcel. Now I am contacting house of Fraser almost every week but do not get any positive response.there is no contact number either to speak with customer services. Such a big brand but very poor customer service. I have done a big mistake to buy from them. I hope someone will read this and help to get my remaining refund back. Thanks

I've placed and paid for two Express next day deliveries both of which haven't been delivered. One is now 8 days overdue and the other is apparently "late". Their customer service is pretty useless and doesn't seem to care. Won't be ordering again

At the time of writing this I am still waiting for an update on my order. I have contacted Customer Services twice and been fobbed off with no answers regarding my order, just said it was pending at the Warehouse when it should have been delivered 3 days prior. They blame their courier network, however in my account it says that it hasn't even been dispatched? Feel lied to and so disappointed, never have I received this abysmal service from any other store, ever. Terrible company.

Parcels delivered to home instead of safe collection point whilst I was on holiday. Just dumped on my doorstep in full sight of a busy estate.
Contacted customer service who gave the worst service ever. No apology, no help. Kept me waiting for ages. Expected a neighbour to sort out their delivery mistakes. I have emailed, but no response. A load of cowboys. Do not use!

I've stupidly bought from HoF a number of times online. You take a massive risk. Some things are OK although be warned the boxes are always in bad condition and obviously previous returns so they are no good for presents. If you have an issue then you are in for a bad time. Customer Services are terrible and even though the mistake is theirs they make you jump through so many hoops you want to just give up and write the money off (just what they want). Basically the trusted high quality brand we all knew 10 years ago is gone and you have a fancy market trader using the logo. Avoid.