House of Fraser Questions & Answers

Here’s what consumers have asked with answers from House of Fraser staff and previous consumers.

2 questions answered

50% answered in 1 day

Question:

How easy is it to get a hold of customer service at house of fraser? How easy is it to get a hold of customer service at house of fraser?

Answer:

I received 21 letters from Matthew from the senior advisor! 2 months of correspondence! I paid for express delivery. They just do not send the goods and do not return the money.

By Larisa P. over a year old

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Question:

Anyone in the usa ordering from this site? i am wondering about sizing. i'm a 12 on top and 14 on bottom, but thinking of a dress from here and do not know what size to order. i did the profile q&a online, but i don't trust its accuracy.

Answer:

I am sorry for not able to help. If i were you i wouldn't take the risk as their after service is so incompetent. If they cant manage a local returned item, i dont think they can handle an oversea one.

By wanda r. over a year old

Question:

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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House of Fraser Questions & Answers

How easy is it to get a hold of customer service at house of fraser? How easy is it to get a hold of customer service at house of fraser?

Where is the company located

You sent me the wrong item which i will return. as there is no customer service to ask - will you refund my postage costs as it is your mistake?

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Is this your business?