Suzanne P.

Having ordered 2 dresses in different sizes I ended up paying nearly £15 for delivery (£9.99 DPD + £4.99 standard). I was disgusted to discover that returns are not free and I will have to pay again. They even charge £4.99 for click and collect. This is not made explicit on the returns page of the website- you need to click on the link for the returns form. Customer service is appalling. First and last time I ever buy from them - online or in store. Most companies offer free delivery over a certain amount (order over £200). Avoid. I'd strongly advise using a similar department store or reputable online clothing company.