Several weeks ago I ordered a dress from hottopic.com for my daughter to wear two days from now to her graduation. I was charged $34! Shipping for one dress, but we live in the Virgin Islands, shopping is limited for what she likes to wear, and hottopic.com didn't give me any shipping options, so I bit the bullet and bought it. When it hadn't arrived by last week, and I re-checked FedEx and saw it wouldn't arrive until June 9, six days after graduation, I called customer service. The young woman was very nice and said she would send out the dress overnight. (No longer had my daughter's size in that dress, so she had to pick out another.) Great, I thought, overnight. Not great. It didn't arrive overnight but it was Memorial Day weekend so we were sure it would arrive Tues. Nope. FedEx website said by Wednesday. Nope. Now FedEx website says June freaking 23rd. Back on the phone with hottopic.com and after at least 30 mins, Emele tells me they don't ship FedEx overnight to the VI. (I told the first cust svc agent that, because it's too expensive and she said, "well that's how we ship.") I thought perhaps it would go USPS - why not use USPS hottopic.com?? It was at this point in the conversation with Emele, when I asked couldn't they ship it Express Mail, that she hung up on me, xferring back to the initial call-in recording. Graduation is in two days and no dress. Thanks for, literally, nothing hottopic.

You will be waiting and waiting for an order they can't fill yet they won't let u know they cant! Customer service sucks!

My 16 year old daughter visited the Westshore Mall Hot Topic Tampa store today and none of us will ever be back to this location or any other Hot Topic store based on the actions of a hateful evil employee and the lack of action from their bias liberal corporate office in liberal California! Unfortunately, She was shopping with another 16 year old friend only to be confronted with a psychotic hate fest of our President Trump, religion and the bible from a complete mental case employee along with him pushing his gay marriage and gay lifestyle on these two minors, This rant went on for quite sometime throughout the store until they finally had to leave because of his lunacy. They showed complete restraint and respect for this lunatic as that's how conservatives act and they were taught! I was informed of the employee's actions and called corporate headquarters to discuss the inappropriate conversation and rants of this employee! I was told they would obtain all the information from me and refer to the district manager to contact me back for further discussion. I provided all my information and she began to tell him what was said. He immediately defended the employee especially with his rants about the LBGTQ community and said that's not a concern of the company. I informed him that I have nothing against the LBGTQ community but I have a problem with him as an employee spewing his sexual preference with having a husband to my child while she is shopping. I'm sure my call will not go anywhere since corporate employees condone this type of employee harassment and beliefs pushed onto customers! Disgraceful and we won't be shopping there ever again! I wish I could give a zero star because one star is one too many!

Hot topic website IS GARBAGE-can't get order to go thru:hot topic website IS GARBAGE-can't get order to go thru

My experience is regarding the Hot Topic store at Mapleview Mall, Burlington ON. This store in particular trains staff to discriminate against people. I have a medical condition that prevents me from wearing a mask and I have been harassed by their staff because of it. This is a direct violation of The Ontarian's Disability Act, The Halton By-Law and my Canadian Charter of Rights. I have never been met with such ridiculous acts of discrimination. I have called Hot Topic HEAD OFFICE *twice* to get in contact with the Mapleview Hot Topic district manager and have heard NOTHING back for weeks. My complaint is also regarding Hot Topic's head office who couldn't care less about their discriminatory polices going on. They also transferred me to U. S numbers (without my knowledge) so as so not deal with this situation in Canada, they have since bared ZERO responsibility for this crime. In addition to baring ZERO responsibility, Mapleview's Hot Topic manager continues to hide behind closed doors while they push their staff to do their dirty work for them. It's disgusting behaviour and you should be ashamed of yourself for even pushing your staff to be in such a horrible position to do something like that to another. You've lost a loyal customer for life, and I hope you (the district manager, and Hot Topic in general) understand, that I am enlightening everyone about this experience.

Associate kenni went above and beyond to help us purchase items others wise we would have left without pleas e check her out

The whole situation was bad. Like wow. So I ordered the Pikachu cardigan online. It is ABSOLUTELY not like the picture the black of the cardigan shows through pikachus yellow body. It makes pikachu look infected. In the picture online it looks PERFECT. I tried 3 times to post a review saying how unhappy I was with the (expensive) product. I haven't even worn it. It's an ugly cardigan and a total waste, I'd post a picture if I could. I made a side by side of what they show on the website and what I got. It's HORRIBLE. None of my reviews were posted because they didn't follow the rules. I had family read the reviews. Only thing we can think of is they wouldn't post it because I was honest about the product or because I said I'd never shop with hottopic again. But now here's the real issue. I don't live super close to a hottopic. That's why I ordered online. But to return we made the drive to North bend outlet mall where there's a hottopic I've been to once before. The first time I was there the guy was nice. Second time when I tried returning the cardigan? Nope. He said it was wet and that it smelled modly? After I received it and saw how UGLY it was i put it back in the bag until we could drive to the store and return it. It had no smell besides factory smell like all clothes have and it definitely wasn't wet. I've sent two emails to the hottopic website and haven't gotten a thing back (it's been a week). Do not shop with hottopic topic. Expensive, horrible customer, bad products and just a bad experience. I now have an expensive cardigan that's absolutely worthless. Again, I will N. E. V. E. R. Shop with hottopic again. Unprofessional.

First off, I have to say that I have been a loyal customer to Hot Topic for YEARS, but that has changed as of today! I am so frustrated right now, because of this awful situation! So I made an online order yesterday, and according to the website, the shirt was in stock. So what happened is that I got an email today (the next day after I placed the order), and I was told that my order had been cancelled! And I wasn't even given a reason as to why! I know my credit card has sufficient funds, because I wouldn't have paid for it if I didn't have the money. So I was very confused and frustrated to say the least. So I had to call customer service and I was told by the representative that apparently the shirt that I ordered was OUT OF STOCK! I was telling him it clearly wasn't saying that on the website, because it showed that there were 3 shirts left in my size AND they had already charged my credit card! The rep. Kept saying that the website is not live, so it is possible that the shirt was already out of stock before I bought it, but that wasn't the case because I even refreshed the website and checked how many shirts are available in my size before checking out and there were still some left! Now Hot Topic HAS MY MONEY and I don't even have my shirt! The rep. Said that I should get my money back in 5-7 business days! I was like WHAT?! Why should I have to wait to get my money back and I am apparently not even getting my shirt! My advice to new or loyal customers would be to NEVER buy your items on the website in order to prevent the same situation. Just buy from your local store if you really want to, but honestly I know that won't do that either! And another thing, one time I order another shirt not long ago and my online order took over 2 weeks to arrive, and I live in the U.S.! This treatment is very unacceptable! Hot Topic I am SO DISAPPOINTED IN YOU, and if I could give you guys zero stars I would. Shame on you guys!