I ordered black combat boots August 15,2022. It's August 26,2022, and I still have not received my item I payed for. As you can see in my email that was a confirmation of my order I was charged $95.01. I was told the boots were pre-sale, and that I wouldn't receive my package, my combat boots for another year. So I canceled my order because I'm not going to wait a year, for combat boots. I was also told by customer service I was never charged for the boots. Look for yourself in the screenshots if I was charged or not. It even shows in my hottopic account, in my order history I was in fact charged $95.01. So much for customer service respect and appreciation for your customers. If we dont receive an order that we payed for, we should be eligible for a refund. My daughter never got her boots I payed for and I never received my refund in the amount of $95.01. I will never EVER order from hot topic ever again. I'm angry, frustrated, upset, that customers do not get their refund that they're eligible for which seems like a legitimate scam if you ask me. Don't ever order from here. Save yourself the headache.
Also, the guy threatened me that I was being recorded on the line. I told him record me then but you can't expect me not to be angry when I'm getting ripped off. Hottopic, you just lost business with a reliable customer.
A.M. R.

Have always had friendly experiences inside the stores around kansas but always have had issues with the website sending correct and not damaged items

I placed an order on 11/23/18 which apparently got lost, okay, it happens, no big deal. I follow up with them Dec 3rd after confirming with USPS that it never even made it to their facility (it was stuck in pre-shipment status for awhile), I'm told I can get a replacement with free expedited shipping. 24 hours later I get another email that one item isn't in stock anymore, no big deal it happens, I tell them what I want as replacement and they assure me it will get shipped out that day. I (Mind you the person telling me its out of stock was a totally different person) inquire about the expedited shipping and receive zero response. So, I get an email that my new order was received on Dec 5th, but no update on shipping (I'm writing this Dec 9th) so I finally send another email, but get a bit antsy and just call. Come to find out -one- item shipped, standard shipping. The other one -might- ship tomorrow from another warehouse. I'm beyond livid. It's not like I asked for expedited, but if you're gonna offer it, at least hold up on your end. After this I am 100% done with hottopic and all their affiliates because this is not the first time i've had problems just receiving a simple package, I figured after a few years they would have ya know gotten better.

I LOVE the HotTopic in the mall. The staff there are usually helpful and the store is relatively clean (a bit crowded though).
Their online store... what a joke. I tried to order two watched on December 26th which I only did because the shipping was free over $30 (the shipping to Alberta is $31.00 which is double what the watch alone would have cost so I ended up finding another watch as well to make the order up to 30) I had to call in to make sure the shipping was going to come off and the guy helping said it would. He said the order went through but then I immediatley received an email saying it was cancelled (I was not charged) and both items were out of stock but was assured a note was on my account so I could get the shipping free in the future. I saw the watches again online today and called to order them. After the exchange rate I should have been charged $47 and some change. I was charged double that. When I called back (2 hours later) they said there is nothing they can do at this point and I either have to call back after I receive another email confirming that they have been sent OR I can refuse the package when it eventually comes. Total bull$#*!.

Please don't buy anything online from this company! I pre-ordered a purse on September 8. I was told that I would receive this purse between October 18-28. Never received the purse. I called on October 25 to check status and was told that they had lots of inventory and they would ship my purse out by Monday 10-31. No purse showed on 10-31 but I called them and was told they had plenty of inventory and would have a supervisor call me to give me more answers. Received a call Tuesday from the supervisor and she informed me that they had no inventory and didn't know when they would get it back in stock this year! When I asked for a refund she told me she couldn't for two weeks because it might be back in stock?! Not only this company never communicated with me about this issue but are giving me conflicting information of yes we have it in stock to less than a day later no we are out of stock. Now refusing to refund me for two weeks. Wtf! Please do yourself a favor and don't order online from this company.

Their online process is a pain. Customer service isn't helpful in the slightest. Couldn't buy any items after my orders got cancelled multiple times without notifying me.

Sold out items still featured as if available items and items not sold out or limited time removed. Right now any shopping from thid site for desirable itens is impossible.

See i am not a person do write bad reviews unless i am really mad. And so on Black Friday they had their deal on tees so i bought my self one and a best friend necklace and they CHARGED MY CARD 8 TIMES NOT 2 LIKE OTHER PEOPLE DO NOO 8 TIMES AND NOW I HAVE 200 LESS IN MY CARD SO I CANT GO XMAS SHOPPING AND THAN I GET AN EMAIL SAYING "I AM SORRY YOUR ITEM IS SOLD OUT AND UNAVAILABLE YOU WILL BE REFUNDED" I HAVENT EVEN BEEN REFUNDED FOR THE 7 EXTRA TIMES AND I AM REALLY PISSED CAUSE THE SHIRT WAS WHAT I REALLY WANTED WHY DIDNT THEY HAVE SAID ON THE WEBSITE AS I GOT OH SORRY IT IS SOLD OUT NOOOO THEY REALLY SCREWD ME OVER AND I AM NO LONGER SHOPING THEIR PS MY SISTER USED TO WORK THERE AND THEY SCREWD HER OVER ON HER PAY TOO AND SHE NEVER GOT IT FIXED... I AM ON A STRIKE AGAINST HOTTOPIC!

I ordered $170 worth or merchandise with 10/14 it is now 12/13 everything was sent to me except a preordered Funko Pop the Funko pop was released on 11/15 everywhere. Hot Topic has never sent me my item pushed my shipping date back 5 times. They claim it has only JUST been released ( insert epic eyeroll)

I emailed Customer service only to receive automated messages not helping me, then today I finally tried to use the live chat feature on their website only to wait 2.5 hours with no response from an agents and then to be booted off the the chat. I then had no choice but to call customer service I waited on hold 45 min to have a agent tell me she couldn't see that anything had to be shipped to me and that I already received my order.
THEN after giving the item # to her, she says there must have been a glitch. I then asked why I still wouldn't receive the item till after Christmas when the site shows that today is the last day to receive the item by Christmas and it shows the item is in stock now. She had no answer for me no apologies nothing. I'm so upset a bunch of wasted time and lies about my item, I was never compensated anything.

I will never order off of this site again please be warned they out source all customer service and they are a joke

Cherry on top of it all I found the item for $3 cheaper on Amazon and it will be here tomorrow

I've shopped at HT for 16 years now. Recently I've made several online purchases and everything went smoothly. I recently tried to use a HotCash I received in the mail with one of those purchases. On the website it kept telling me my code was invalid, but after trying the code on several devices and checking it at least 10 times, still no luck. I called customer service. I wasn't thrilled with this experience but the team member was very pleasant. He didn't seem to understand I was trying to pay with a HT Guest List, and told me I would need to complete payment online. There was nowhere on the site that allowed me to update payment method but I could see the order. I saw a dress I was purchasing was not listed at the 50% off price (combinable with the coupon I had) and also saw the discount on the order was for $70 when my coupon was for $75 off $150. I put together an email with a front and back picture of my defected HotCash coupon, a screenshot of the dress price noting it was listed as 50% online and noted the difference in my coupon and the discount. Within 24 hours I received a response. They put together my order again, applied the correct coupon, and corrected the dress price. Everything was exactly how it should have been; I was able to call CS back and complete the payment with my HT GuestList card as planned. I've never had any with their stores or the website besides this instance, and when I did, they made sure to make it right. That says a lot to me!

All the employees were very kind and helped me find perfect school appropriate outfits for back to school shopping! <3

I like the chain a lot but I was very uncomfortable at this location and won't be going back. Good customer service is one thing but the Assistant Manager takes it to a whole new, creepy level. He is married and so am I but he really laid it on thick, constantly flirted with me, and somehow always found reasons to be near me (looking through items at the same places I was looking through them, rearranging stock at another location where I was, etc.) and talk to me. A friend was with me and she can corroborate this.

He used a ladder near my dressing room while I was trying on bathing suits, so he could easily have seen over the door. He also invited me into the back room, which he calls the "inner sanctum". The icing on the cake, though (yes, I'm being sarcastic) was when he sent me selfies that were taken in the Hot Topic bathroom. In the pictures he was wearing underwear and a smile, if you catch my drift.

I went to another store to have my personal information taken out of the computer system so he had no way to contact me. That store's Manager had his District Manager get in touch with me. I told her what happened, but when she spoke to him he lied and denied everything.

I also blocked him on all social media (or so I thought). On 5/26/16 I got a threatening message on Yelp from the person I mentioned in this review, and his wife made a new Facebook profile just to harass and threaten me (I have blocked those profiles and reported him to Yelp). He's trying to shut me up because he doesn't want people (especially his wife) to hear the truth about him.

I have gone to the police and filed a harassment report. I also had my lawyer send them a cease-and-desist letter, demanding that they leave me alone. If either of them gets in touch with me again, I will be pressing formal harassment charges.

I'm a grown woman who can easily handle unwanted attention, but I can't help but worry about the underage female workers and customers who may easily be intimidated by him, especially if he is their superior.