Anna S.

Dealing with Glitter Shoe Co has been the only stressful part of planning my upcoming wedding. When you are in the process of buying from them they are attentive and great but once they have your money, good luck getting any kind of response about anything. The only available contact information for them is one email address. Trying to get the shipping information is like pulling teeth (3+ emails for both orders before getting a response at all). The size chart is not helpful. We had to send two pairs back for size exchange (you can't get a refund) and it took 3 emails and a threat to file a BBB complaint to get a response regarding the shipping status (they received the ones that were too big October 8th, I followed up October 22 and November 2nd before getting a response on the 3rd saying they would be shipped that day and that the shipping info would be sent to me. I didn't get shipping information despite repeated attempts until around the 18th-20th only to find out they weren't actually shipped until the 16th). As cute as these shoes are, do yourself a favor and buy elsewhere.

I LOVE the HotTopic in the mall. The staff there are usually helpful and the store is relatively clean (a bit crowded though).
Their online store... what a joke. I tried to order two watched on December 26th which I only did because the shipping was free over $30 (the shipping to Alberta is $31.00 which is double what the watch alone would have cost so I ended up finding another watch as well to make the order up to 30) I had to call in to make sure the shipping was going to come off and the guy helping said it would. He said the order went through but then I immediatley received an email saying it was cancelled (I was not charged) and both items were out of stock but was assured a note was on my account so I could get the shipping free in the future. I saw the watches again online today and called to order them. After the exchange rate I should have been charged $47 and some change. I was charged double that. When I called back (2 hours later) they said there is nothing they can do at this point and I either have to call back after I receive another email confirming that they have been sent OR I can refuse the package when it eventually comes. Total bull$#*!.