HotelTravel.com

If I could give a zero star, I would. First off, they don't answer their phones, tried 3 times and go through menu, then there is nothing. Dead line!
I made a mistake when I arrived one day later to my hotel in Alberta, CAN and the folks there had a room, but I had to pay for it. They said, "Good Luck" with getting a refund or any such thing from this company. I tried calling, but cannot get through. I know it was my mistake, (early dementia), but to have no communication with them is very poor. Non existent customer service.
Do not use this company! I should have read these reviews first before booking with them. Never again!

I booked a hotel with them which they confirmed. They then sent an email advising they were unable to fulfill the booking. I therefore booked with another booking agent. When checking my travel itinerary I thought I would double check all details. On checking their site it stated the booking was confirmed and non-refundable. I telephoned and emailed them and they stated I had made two bookings. This was not the case. I am still in the process of trying to make sure the money is not taken from my account. Use this company at your own peril.

After booking my reservation online yesterday, through Hotel Travel, I read some bad reviews, which obviously concerned me very much! I'd like to say that I received my confirmation AND even spoke to the hotel directly. My reservation is confirmed without issues. I'll update my review with a 5 star once I actually go on my trip, and thinking positive that it all goes well, without any problems! FYI the price for the room is awesome!

How can a website not have a 1-800 phone number? When I purchase a trip they charged my card not once but twice its been nothing but bull$#*! every since I purchase this trip they don't send the hotel any info that u be staying there! Scammmmmm
They customers service is a joke they tell me they can't see they charged me over 1,200 for 3 days when the total was $600 for 3 notes really eat a $#*!
I had my bank manger call them they said they did not double charge but they did been 3 days and nothing been done to solve this problem
I use booking dot.com with no problems or bull$#*!
They won't charge u till u stay and they send your info over to the hotel right away and have a phone number u can call unlike hotel travel. Com that u need international calling

I had a last minute meeting in Washington and searched the web for a decent hotel price. After two days of looking I was ready to settle for a $250 room when I found a HT offer on Tripadvisor for $100 at the Comfort Inn downtown. I couldn't believe it so I booked online and called the hotel the following day to confirm. It was true and the stay was perfect, it even included breakfast. I will definitely try them again. Very happy.

I booked a room in Penang Malaysia. At first it sent us the confirmation email saying the booking was successful. However, a person suddenly called saying that our transaction is needed to be verified by sending email of our personal details including the scaning copies of id and credit card to them. That is ridiculous! Hello?! How am I going to know this is a defraud or what? We called our issuing bank and the bank told us thst the transaction was already successful. There is no need to do anything to verify it especially by send our personal details which is dangerous.
Then the person from hoteltravel.com called again and talked in a very bad manner saying that if we didn't do as he said he will cancel our booking. Does hoteltravel.com just make a threat by calling? I was very disappointed with hotel travel.com.
I will never ever use the website! Never!
My advice to hoteltravel.com, please take note this issue seriously or else you will keep on losing your customers!

I booked a 2 night stay in Vancouver through this site, when it came to check out I was given the receipt for my stay. The difference in cost was $138.00, I contacted Hotel Travel to get a refund, and was told that the Hotel manager should not have given me a receipt, and I was not entitled to a refund of $138.00. Lesson learned.

Please don't be fooled by the HotelTravel.com response to my review dated 4/4/2016. The HotelTravel.com response to my review does not address the issue I stated. Based on my review, the hidden/undisclosed fee was from HotelTravel.com and not the hotel. I was charged the additional undisclosed fee when I booked the hotel on the HotelTravel.com website - one week before I went to the hotel. I've attempted to resolve the issue with the company and they refused to provide a refund for the foreign transaction fee, so at this point I just want other customers to beware of this undisclosed fee.

I paid about $400AUD for two nights accomodation at a hotel in hawaii and then I was hit for a $200AUD mandatory cleaning fee at check in. This fee was in no way disclosed at time of the booking process. When I called them to discuss on their "emergency" number, I was given an automated response to email which took days for them to reply, that's a terrible response to an emergency!

They strung me on for weeks with their emails on a wild goose chase with nonsensical and unhelpful responses. AVOID this third party booking site - they are deceitful and atrocious!

Unfortunately I used hoteltravel.com through hotels combined who directed me to their site. Upon booking for the Marriott hotel in Sydney and charging my credit card an email was sent stating that they could not fulfil the booking as the hotel was booked out.
I have read most of the reviews on here and while hoteltravel.com spout off their customer service garbage giving their sincerest apologies and "this is not what the company stands for" and offering a 24 hour customer service in reality you emails get ignored and get hung up on or wont answer when trying to call them. I fear I have lost almost $1000 to these scam artists! Hotels Combined and Trivago also need to really scrutinise who they conduct their business with.

So in other words they took out the money for the reservation even though there were no rooms available at the hotel. Then I'm scrambling to figure out how to get my money back. No answer at the 24 hr service desk and no one available for the live chat. Good grief! Finally got through to someone who told me they were emailing me other choices, which of course were higher price options I'd already rejected. I said thanks, but no. They get one star for saying they would release my money. Here's hoping they do.

I used HotelTravel out of desperation rather than common sense after reading the negative reviews. I was directed there via HotelsCombined. It was the only website offering a decently-priced hotel in Boston at the time we wanted to travel. I received confirmation as well as a hotel voucher, then contacted the hotel to make sure they had a record of our booking. They did not! I then checked my credit card statement and found that my card had not been debited, so obviously the booking did not go through. I contacted HotelTravel but don't expect to hear back from them. They are still offering the same hotel for the same dates, so it seems that their reservation system has a few problems. Needless to say I'll never use them again.

Do not use this company! Upon trying to book a hotel through Kayak.com one of the results led me to HotelTravel.com. Upon trying to book a room I received an error message telling me that the room was no longer available. That would all be fine except that they continued to charge my credit card. My Fraud Prevention department called telling me that the charge went through. Furthermore, they did not provide me with a confirmation email telling me that they have charged my card, and the customer service agent told me that she will not do so either. She would not transfer me to her manager, and the only working phone line available was in Thailand, so I had to make an international call at that. We then received an email from the company stating that they would reimburse us only if we gave them all of our credit card information- I don't think so. Do not get cheated out of money like I did. Stay away from this company.

I booked medina apartments in sydney 29.30 31 dec. But had to cancel due to trip timing changes. I actually went to travelodge maquarie park to cancel well before time. But ever since i have been chasing the hotel and hotel.travel.com to find out " why i still have not been refunded my 1272. 48. The aust contact is rude and hung up when i asked her location. The travelodge ( who manage the the apartments) have been trying to help. But they said i have to chase the third party for the refund. I got no proper authority number and they suddenly cant find my booking. But still have the 1272. 48. So i have now got my bank to investigate this scam. NEVER USE A THIRD PARTY. DEAL STRAIGHT WITH THE HOTEL. THIS LOT IN PHUKET JUST STEAL YOUR MONEY AND DONT PAY UP

Booked a room through HotelTravel.com, payment withdrawn from my bank account next day. Called Hotel to check reservation status, was told no reservation on file and no vacancy for my reserved date. Called HotelTravel.com, which by the way is in Thailand and they do not have a 1-800 or stateside number, and was told reservation should show after 24 hours of booking on their site. Continued to call Hotel for 5 days in a row only to have same response. Finally canceled my reservation on the HotelTravel.com site... only to read the fine print and find out it would take 3 weeks to be reimbursed! I will never use them again!

I booked a hotel in Phoenix, AZ through HotelTravel and then called the hotel a few hours later to verify my stay. They had no knowledge or confirmation whatsoever of my booking. The HotelTravel website said that my room was confirmed. With whom was it confirmed may I ask? The hotel had no knowledge of it, so I cancelled and booked with a reputable company. I have read other reviews on this site that had the same or similar problem. I had no idea that HotelTravel is based in Asia until after the fact. I am usually a smart consumer and take time to research companies that I do business with. This was my fault for booking a room in a hurry.