Alvin L.

I booked a room in Penang Malaysia. At first it sent us the confirmation email saying the booking was successful. However, a person suddenly called saying that our transaction is needed to be verified by sending email of our personal details including the scaning copies of id and credit card to them. That is ridiculous! Hello?! How am I going to know this is a defraud or what? We called our issuing bank and the bank told us thst the transaction was already successful. There is no need to do anything to verify it especially by send our personal details which is dangerous.
Then the person from hoteltravel.com called again and talked in a very bad manner saying that if we didn't do as he said he will cancel our booking. Does hoteltravel.com just make a threat by calling? I was very disappointed with hotel travel.com.
I will never ever use the website! Never!
My advice to hoteltravel.com, please take note this issue seriously or else you will keep on losing your customers!