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Kathryn H.

  • 1 Review
  • 1 Helpful Vote
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Experience: Travel

Member since April 2017

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1 Review by Kathryn

4/16/17
I paid about $400AUD for two nights accomodation at a hotel in hawaii and then I was hit for a $200AUD mandatory cleaning fee at check in. This fee was in no way disclosed at time of the booking process. When I called them to discuss on their "emergency" number, I was given an automated response to email which took days for them to reply, that's a terrible response to an emergency!!

They strung me on for weeks with their emails on a wild goose chase with nonsensical and unhelpful responses. AVOID this third party booking site - they are deceitful and atrocious!!!

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