HotelTravel.com

I thought I found some bargains on their website for my upcoming trip so I searched them online to see what their reputation was. Needless to say I came upon a lot of bad reviews for them.

I thought maybe some of these people that were writing bad reviews were overreacting so I decided to contact one of the hotels directly regarding the price I found for their hotel on hoteltravel.com before I purchased.

The reply that I received was that hoteltravel was not accurate in the pricing that they are showing and that the hotel would never honor the price that was listed no matter how many 'vouchers' I showed up with. The hotel, which is a well known 5 star hotel, has been trying to contact hoteltravel.com to get them to correct the information they are advertising on their website but has not been able to reach anybody at hoteltravel.com.

So the lack of communication I have read about with hoteltravel.com goes both ways. They dont communicate well with their clients or the hotels either. Thank god i checked them out ahead of time because i would have been totally screwed if i had trusted them.

We booked through Hoteltravel.com last October for a 3 night stay in Amsterdam
I received 2 docs from them last year for our arrival this year June 15th/15.
One doc said "
COMPETE"
Thanks for using our service.
Below is your current booking - June 15th - June 18th.
We arrived at the hotel on June 15th and were told HotelTravel had cancelled our reservation!
The hotel phoned and was told they cancelled our reservation because "it was an international credit card!?
The agency said they sent us an email saying they were cancelling our reservation.
I informed them when we got home that we never received said email and had our company IT guy look and there was no email in inbox deleted or trash
Many emails back and forth with H. T. changing their story in every email
At one point they said the booking was good until after check in.
I replied if that was the case there would have been no problem
More back and forth and lots of dishonesty.
I said in 1 email if we received said email why would we fly to Amsterdam and go to the hotel knowing the reservation was cancelled?!
We had the 3 nights booked for $982.00 Canadian.
It ended up costing us $1980. 00 Canadian!
Our travel agent phoned them and said their explanation made no sense.
He and his coworkers will not recommend this booking agency again.

Hotel Travel after reading this review declined to help me get my money back and persisted in saying they sent an email I never received.
As well they have never said why they cancelled my credit card
I used the same credit card at the hotel on arrival after finding that HotelTravel had cancelled our reservations and they had no problems with the card.
We paid an extra $1000 because of their cancellation. I am still requesting reimbursement..

I made a booking this afternoon for a Sydney hotel at the rate offered on the website. Submitted my credit card details and agreed to the amount of $275.32.

Received an email saying my credit card couldn't be processed so I immediately went back on to change the credit card to get the booking at the same price. I submitted the exact same credit card details for the exact same amount of $275.32, received a new booking confirmation number.

Two hours later I receive an email saying the room is confirmed and the price is $324.78 NOT $275.32 that I had submitted a booking for.

Total fraud in my eyes as you simply can't increase the price without advice to the customer. Also interesting that I submitted the exact same credit card details and it worked... at a higher amount!

AVOID AT ALL COSTS! Tried to call and sort out, however mo supervisor, tech support or complaints area to speak with to resolve the fraud committed on their behalf!

Will never book through again and agree that Hotels Combined needs to be aware of this activity

DO NOT USE HOTELTRAVEL.

I had such a bad experience with them. I booked a deluxe room with them but there was no information on bedding configuration, both on the website and on my booking confirmation. So I contacted their online support staff to verify. They told me I got a room with a King bed. I requested for twin beds instead. They claimed they have made the request to the hotel but refused to send me a confirmation.

I was a little nervous because someone else posted a review in the same hotel that they made a request to HotelTravel for a King bed but the hotel did not have rooms with a King bed when they arrived. They were forced to accept a room with twin beds. It is really questionable whether HotelTravel did contact the hotel, especially when they refuse to give confirmations.

Bedding configuration is one of the most important considerations when booking a room. Most couples do not want to sleep on separate beds and most friends are uncomfortable sleeping on the same bed. What kind of room reservation service does not tell you what kind of bedding configuration you are getting when you are booking a room?

And what kind of service does not give you confirmations on your requests?

Do you want to get a surprise when you get to the hotel and find out what room you are really getting? Do you want to argue with the service desk because HotelTravel did not contact them about your request?

This will be the first and last time I will ever book with HotelTravel. They aren't always the cheapest and their service really sucks.

AVOID! AVOID THIS $#*! WEBSITE. YOU BOOKED YOU HOTEL AND ONLY TO FIND OUT THERE IS NO BOOKING. YOU END UP PAYING MORE THAN THREE TIMES OF THE SAID RATE. THEY DO NOT PROVIDE CONFIRMATION ON EMAIL IF YOUR BOOKING WAS REJECTED. YOU BETTER OFF CALLILNG THE HOTEL TO BE SURE THAT THEY GOT YOUR BOOKING. THIS IS BASED IN THAILAND AND VERY VERY UNERELIABLE. LEARN MY LESSON, IF MIGHT BE CHEAPER BUT YOU END UP PAYING MORE. ALSO, I NEED TO CHNAGE MY CREDIT CARD TO BE SURE IT WAS NOT STOLEN. PIECE OF $#*!. BUY FORM US WEBBASE RECOGNIZED COMPANY.

WARNING! DO NOT USE!
I have used HOTELSCOMBINED for years and have traveled all over the world and never encountered a problem booking through their room agent companies... then they started using HOTELTRAVEL as a room agency... The prices seemed good... but that the best comment I can make... they sent me a voucher for an Embassy Suite stay... when I arrived Embassy Suite had no record of my reservation so I had to check in and pay Embassy separately (by the way their price was $8 cheaper than HOTELTRAVEL... OF course when I recieved my credit card bill, both charges were included... I have tried contacting HOTELTRAVEL... by phone (in Bangkok) they promised they would check into it... a month later they sent my an email asking me what the dispute was, as if it was the first time they had heard of the discrepancy. I received their email on Feb. 9th demanding a copy of the hotel check in charge... they did not include an address and wanted the response by Feb. 9th... OK... They are totally inept and probably a scam... DO NOT USE. I am so disappointed with HOTELSCOMBINED, that they would use such a lousy agent, I have quit using them until they discontinue using HOTELTRAVEL... there are other options out there and I don't need the headache... SCG California

So far it is good site for me. My husband and I usually book here and almost a year now. :)