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HotelTravel.com
Questions & Answers

49 reviews

Here’s what buyers have asked with answers from HotelTravel.com staff and previous consumers.

16
questions answered
0%
answered within 1 day
Question:

Hi I need to cancel a reservation please

Question:

Hi, I would like to book a hotel in Bali in January 2017... but having trouble with some of your reviews. Could you please confirm a couple of questions. 1. Australian credit card holder - do I need to send copies of my credit card etc 2. Can you send the confirmation to chosen hotel asap as I will need to arrange a LATE arrival and airport transfer. Regards, Leanne

Question:

Through on your agency website, I have booked the Royal Pacific Hotel & Towers Kowloon, Hong Kong early morning (Aug. 18,2016) the Booking Reference: 5075931. I called the Hotel (852)2736-1188; they said that I did not book the room (Nov. 1,2016) at all. They told me that their booking number start the digital is should start "7" instead "5". I have given my name to ask them to check, they said there is not booking neither! Would you please explain to me what happen? Is there any misunderstand? Thank you in advance. My email address: wendywwu@hotmail.com Would you please reply me? Thanks again

Question:

Dear people, I read so many bad reviews about hoteltravel. How come? How can I be sure if I book rooms threw you're website that The room is booked And there will be no surprises at arrivel. I travel with a small baby so I can't have any surprises. Kind regards, Samira

Question:

I have been on hold for over 2 hour and hung up on 4xs. Does your toll free number even work?

Answer:
Dear Ruth, We apologize for inconvenience caused As our IT department is at the moment doing some upgrading to our site and the work might be some error! Please kindly share your 7 digit HotelTravel.com booking ID. Thank you and we look forward to your reply. Best regards, The HotelTravel.com Team
By HotelTravelcom T., over a year old
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Question:

Confirmation Ref. 4189009: Hotel Baia, Bodrum, (Turkey) informs that reservation has not been made despite full payment 3 days ago. What's going on? How long does it take for partial refund because length of stay was shortened.

Answer:
Dear Murat, The refund was processed on HotelTravel. Coms end on 21 June. The remaining time it takes for the refund to be processed is dependent on the card issuing bank and its internal refund procedures. The booking has been reconfirmed by Gizem AYDEMİR from the hotel, and the booking will show in the hotels system. Best regards
By HotelTravelcom T., over a year old
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Question:

Still got not back my money on my account for my booking "4681555" Very poor. Seems there is something wrong. How can they take money, than cancel the booking and say offer not still there and take long to give back. Or never and i have to cantact police in thailand.

Answer:
Now 3 weeks are over and i got no refund. You took my money after 5 seconds, than you are not able to give me a room for the booked rate. And now i still wait for my money. Soon i will be in bangkok. May be i have to go to the police. If you take money and give nothing for it you have to transact it direct. Or better not take it before you can guarantee the booking
By roger w., over a year old
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Question:

I have cancelled my booking which is 100% refundable. But how long does it take to get the refund. Your call centre said minimum 1 week to several weeks? Is this a joke? And how come refund depends on my financial institution? Will be grateful if i could get my ans quickly.

Answer:
Dear KR. We apologize for delay in replying. Please kindly advise your 7 digit HotelTravel.com booking ID. Thank you and we look forward to your reply. Best regards, The HotelTravel.com Team
By HotelTravelcom T., over a year old
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Question:

I booked a room for 3 adults the gave me a standard room does this room have 2 beds? I hope so because I said 3 adults! Can somebody help me if I need to change my reservation? Its for June 6 2016

Answer:
Normally standard room would have a double and single. But best check with hotel direct. Never again will i use a third party
By michael s., over a year old
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Question:

Hi my name Is Judy and I booked a hotel at the Hilton in Quebec Canada from hotel travel confirmation number 4754695. I have another reservation as well with air miles. In order to stay in the same room for two nights the hotel request that you put a request in for the 2 reservations to be connected and I was wondering if you could do this for me

Answer:
Dear Judy M., Greetings from HotelTravel.com! We will send a request to the hotel to ensure you are able to keep the same room over both bookings, and the hotel will do its best to ensure this. Please be sure to provide the hotel the confirmation from HotelTravel.com and Air Miles at the time of check in, to ensure they have both confirmations when providing the room at check in. Should you require any further assistance, please do not hesitate to contact us via reply email to the confirmation email we have sent you. Best regards, The HotelTravel.com Team
By HotelTravelcom T., over a year old
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