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Steve G.

2
Level 2 Contributor

Contributor Level

Total Points
487

6 Reviews by Steve

  • Tripadvisor

2/15/15

I use Tripadvisor for my travel information and things to see

  • Kayak

2/15/15
  • Trivago

2/15/15

I just started using Trivago... very pleased

  • Amazon

2/15/15
  • Costco

2/15/15

Doesn't get any better than Costco... it's my favorite place to shop

  • HotelTravel.com

2/14/15

WARNING! DO NOT USE!
I have used HOTELSCOMBINED for years and have traveled all over the world and never encountered a problem booking through their room agent companies... then they started using HOTELTRAVEL as a room agency... The prices seemed good... but that the best comment I can make... they sent me a voucher for an Embassy Suite stay... when I arrived Embassy Suite had no record of my reservation so I had to check in and pay Embassy separately (by the way their price was $8 cheaper than HOTELTRAVEL... OF course when I recieved my credit card bill, both charges were included... I have tried contacting HOTELTRAVEL... by phone (in Bangkok) they promised they would check into it... a month later they sent my an email asking me what the dispute was, as if it was the first time they had heard of the discrepancy. I received their email on Feb. 9th demanding a copy of the hotel check in charge... they did not include an address and wanted the response by Feb. 9th... OK... They are totally inept and probably a scam... DO NOT USE. I am so disappointed with HOTELSCOMBINED, that they would use such a lousy agent, I have quit using them until they discontinue using HOTELTRAVEL... there are other options out there and I don't need the headache... SCG California

Thumbnail of user kevins90
HotelTravelcom T. – HotelTravel.com Rep

Dear Steve,

We are sorry to hear of your disappointment while using HotelTravel.com's services and can assure you that we endeavour to provide each of our customers with satisfactory service at all times.

Your booking was for the night of 20 December 2014, however, you did not advise us of the issue you experienced until 27 January 2015. Had you contacted us at the time of the problem, we would have assisted you immediately and ensured that your booking was re-established without having to make another.

When you did get in touch with us, we asked that you email us (and not post) the receipt for the payment you had made directly to the hotel so that we could ensure only one charge was made. However, we did not receive the requested receipt. Nevertheless, you have only been charged for one booking, that which you made directly with the hotel. The original charge for the booking made though HotelTravel.com has been returned to you by your bank.

Please be assured that we always strive to deal with any booking issues that our customers may face and we are available for assistance 24/7 via the various methods listed on our Contact Us page: http://www.hoteltravel.com/network/contactus.asp

We hope that you consider this the next time you wish to make a booking and hope that we can assist you in the future.

Kind regards,
The HotelTravel.com Team

Steve Has Earned 7 Votes

Steve G.'s review of HotelTravel.com earned 6 Very Helpful votes

Steve G.'s review of Costco earned a Very Helpful vote

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