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3 Reviews by Catherine

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The price in iherb is not reflective of the total cost you pay in the end. I bought 2 bottles of Serrapeptase for US$150, to be shipped from the US to Sri Lanka. There was little information on iherb on custom and other taxes on the "Shipping to Sri Lanka" page on their website, even though they must have shipped at least thousands of orders to the country already. And the total amount of custom and other taxes came up to US$146 - almost 100% of the price I paid. Really cheesed off at paying twice the price for the product.
If I were better advised on the custom and other taxes, I would have weighed my options and ordered the product from another country, as I am currently traveling through several countries now.
This will be my first and last order from iherb.




The White Glove service is a joke. They took several days to confirm they have picked up my bags, and then a few more days to take very bad photos of them. I provided the names of the models of my bags in my email - and they proceeded to ignore this and describe them in generic terms like "white shoulder bag". Some great marketing value-add this is - how would anyone know which model and whether these bags are authentic? And the worst, they low-balled me and offered me 20% of the retail price of brand new with tag bags. Don't waste your time with them. They are slow, they have no marketing expertise and the rates they offer you is laughable.



I had such a bad experience with them. I booked a deluxe room with them but there was no information on bedding configuration, both on the website and on my booking confirmation. So I contacted their online support staff to verify. They told me I got a room with a King bed. I requested for twin beds instead. They claimed they have made the request to the hotel but refused to send me a confirmation.

I was a little nervous because someone else posted a review in the same hotel that they made a request to HotelTravel for a King bed but the hotel did not have rooms with a King bed when they arrived. They were forced to accept a room with twin beds. It is really questionable whether HotelTravel did contact the hotel, especially when they refuse to give confirmations.

Bedding configuration is one of the most important considerations when booking a room. Most couples do not want to sleep on separate beds and most friends are uncomfortable sleeping on the same bed. What kind of room reservation service does not tell you what kind of bedding configuration you are getting when you are booking a room?

And what kind of service does not give you confirmations on your requests?

Do you want to get a surprise when you get to the hotel and find out what room you are really getting? Do you want to argue with the service desk because HotelTravel did not contact them about your request?

This will be the first and last time I will ever book with HotelTravel. They aren't always the cheapest and their service really sucks.

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