N P.’s Reviews of HotelTravel.com & more

N's Profile

Review 1
First Reviews
0
Votes 3
Thank Yous 0
Fans 0
Profile Views

84

Contributor Level

Total Points

Hotels

10/14/15

Booked a room through HotelTravel.com, payment withdrawn from my bank account next day. Called Hotel to check reservation status, was told no reservation on file and no vacancy for my reserved date. Called HotelTravel.com, which by the way is in Thailand and they do not have a 1-800 or stateside number, and was told reservation should show after 24 hours of booking on their site. Continued to call Hotel for 5 days in a row only to have same response. Finally canceled my reservation on the HotelTravel.com site... only to read the fine print and find out it would take 3 weeks to be reimbursed! I will never use them again!

Comments (0)
53.8K Views

Helpful (3)

Thank you

HotelTravelcom T. – HotelTravel.com Rep Over a year old

Dear NP.,

Please note that we are a pre-paid service and in order to take advantage of our low rates, we require full pre-payment for our bookings. We do note this in the FAQ section of our website under the ‘When will my credit card be charged for my reservation (if applicable)?’ section.

With regard to your enquiry made directly with the hotel, please note that a portion of our rooms are purchased from wholesale agents who have contracted hotel rooms in bulk from hotels around the world. Once a booking is confirmed with us it is already 100% secure under our wholesaler's allotment. Approximately 2-3 days before a guest’s arrival date the name list will be sent to the hotel. This is done to avoid any confusion when checking in as the wholesale agent receives ongoing name changes to their allotments.

Our Customer Service team had forwarded a request to our business partner to have your name details sent to the hotel and have the hotel return its internal confirmation number to us to provide to you, however, during that process you cancelled your booking.

HotelTravel.com has refunded the full amount for the booking and it is now dependent on your card issuing bank and its internal refund procedures as to how long it takes for the funds to appear in your account. There have been cases where this can take up to three weeks, which is why we advise such.

Finally, with regard to contacting us, we are based in Thailand and provide a number for this location, however, we also have a US contact number (+1-646-360-1678), live chat service and email options, which you can review in our Contact Page: http://www.hoteltravel.com/network/contactus.asp

We trust this explains the booking process.

Kind regards,
The HotelTravel.com Team