From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Ashley was incredibly helpful and friendly. She was very knowledgeable.
Hello John,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Patrick was very helpful, quick, and courteous. He was the fifth person I talked to, but was the first one to take his time to help.
Greetings KeAnna,
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
It went quick and painless. Ashley was helpful and answered all my questions and gave me the best deal she could find. Looking forward to our stay.
Hello Gaylon,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ashley, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I feel very confident that way Neil was expressing himself thank you so much
Good Afternoon Jose,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Kellee did a terrific job, she was helpful and very quick I have a project where I need to have may guys stay out of town. She was able to get my rooms set up sent over a link that makes it easy for my guys to get checked in! I'm very pleased with her and the whole process!
Hello Michael,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kellee, we love knowing we have people on our team willing to go above and beyond for your future travel needs!
Kindly,
Melanie Planelles
Great Customer Service. Answered every question. A strong Ten out of Ten!
Greetings Julie,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Maresha was my hotel booking person. She was very nice and explained all the details I needed to know for my stay in March.
Hello Linda,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Maresha, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very friendly and good communication. Very easy to book with and ask questions.
Hello Kelly,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
My experience was great. The representative was patient and helpful.
Greetings Gwendolyn,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Courteous, knowledgeable, helpful. A good experience!
Greetings David,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I accidentally deleted my reservation conformation e-mail and Jairo was gracious and very helpful in helping me thru it.
Hello Irene,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jasmae did an excellent job helping us get our reservation. Very courteous and kind to us on the phone. She also made sure we got our confirmations before disconnecting.
Hello Mike,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jesmae, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Excellent job. Went completely out of his duty to get me what I needed
Hello Donna,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our customers, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
As the airport had bad weather today lots of people stranded. She not only accomplished finding my husband a room with an airport shuttle she did it with a soothing attitude as I was getting nervous I would not find him a room. We are grateful and will use Wyndham in the future because of this experience
Hello Jeffrey,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Excellent job in making my motel reservations close to Mayo Clinic
Hello Bobby,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Shannon was very polite and patient with us Seniors!
Hello Frank,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Humberto was great. Answered all my questions superbly. He deserves a big raise for his work.
Hello Sue,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Humberto, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The experience was excellent! He did everything he could to find a room after the one we wanted was booked up.
Good Afternoon Jen,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Outstanding. Very helpful, polite and knowledgeable
Greetings Lesley,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our customers, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Lani,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles