From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Sarahi was very helpful when asked questions about my reservation. The process was smooth and easy
She was able to help answer all question and was very knowledgeable with information
The representative I spoke to did a wonderful job she helped me out and was very patient and if she didn't help me wouldn't we wouldn't have a room so thank you
Ezequiel was easy to understand, courteous and helpful. However, I specifically requested adjoining rooms, as we are traveling with grandchildren, and was assured that we would have them. When we arrived for checkin at 9:45 we were told that no adjoining rooms are available and we were given rooms across the hall. I was told that there was no indication on the reservation that adjoining rooms were requested. This is an inexcusable oversight and overshadows any positive recommendation I could make about this hotel.
Stacy was able to find an available room well with my price range after searching several hotels. He work was completed in minimal time and in a professional manner.
I accidentally booked at a wrong hotel & no one was able to accommodate me or even understand or take sympathy on my situation. After hours of traveling I was exhausted & not accommodated.
Gentleman was very nice and helpful. A pleasure to make my reservation with him. Very professional. Thank you
Jorge's customer service was excellent. Professional, pleasant and efficient.
Greetings Janet,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Ricardo provided the best service I have ever had. He was exceptional and went above and beyond in finding me another hotel to book when the hotel I was calling about was booked. It was a pleasure dealing with Ricardo
Greetings Church,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ricardo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us mind for your future travel needs!
Kindly,
Melanie Planelles
Emilio was fantastic! Explained everything and very helpful. Staff like him is one of the reasons we always stay at Turtle Creek when we are in the area. Thanks for a great experience!
Greetings Debbie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Emilio, we love knowing we have people our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I am so appreciative for the exceptional customer service that I and my 9 guests have received from Embassy Suites. We are here in Atlanta for the Woman Evolve Conference 2025. Thank you for making our stay in Atlanta such a pleasant experience 😊
Greetings Shshomi,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
He was very professional. Took care of everything that I need.
Greetings Rod,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Excellent! Ed Jesus was very courteous, professional, thorough and helpful! Very informative!
Greetings Madge,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jesus, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
A very nice young lady. And I liked that I didn't gone out my bank card out but dialed it on my keys my self.
Greetings Amalia,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called to make a reservation with early check-in as I'm a surprise guest at a wedding and coming from just far enough away to not want to wear a gown on the ride up! He was great, knowledgeable and able to put in all the details! Kind and patient, great work Ruben, it was a pleasure speaking with you today!
Greetings Megan,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ruben, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Had to get a last minute room when our hotel fell through, miguel was very patient with us and answered all of our questions efficiently and got us a room. The only problem I had was the phone cutting out a couple times but that's not in his control.
Greetings Khloe,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Miguel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Received great service from polite, knowledgeable representative
Greetings Gregory,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I want to share my experience with HotelPlanner.com so others can make informed decisions. I called what I believed was the hotel directly, using the number listed on Google. However, I later discovered that I had actually spoken with HotelPlanner.com, a third-party booking service. In my opinion, listing their number as the hotel's contact is very deceptive. At no point during the call did the representative clearly identify themselves as working for a third party. I even asked if I was speaking to the hotel, and the response I received was that I had reached the reservations department. That answer led me to believe I was talking directly to hotel staff. I feel totally deceived by HotelPlanner.com. I was quoted a rate of approximately $124.07 per night. I was not informed of any significant additional fees during the booking process. These fees only became apparent later, which was surprising and frustrating. When I checked out of the hotel a day early, I was told I could not obtain a receipt because I had booked through a third party. I was shocked; I had no intention of booking through a third party. I checked out a day early, and Hilton indicated that the third party would not be charged for that night, but HotelPlanner.com refused to refund the money. They kept it. This experience has caused problems for me, as I am now facing delays in being reimbursed by my company due to unclear and unexpected charges. It has disrupted our billing process and created an unnecessary burden. In my opinion, this was a deceptive and misleading process, and I urge others to double-check that they are contacting the actual hotel directly when booking. I had no intention of doing business with HotelPlanner.com in the first place.
Everything was explained and understood i feel that I will enjoy my stay
Greetings Deloris,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Neal was polite, professional and fast. Got my reservation completed without any problems and got me on my way.
Greetings Marion,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Thomas,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles