From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,194 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Vincent was very courteous and easy to understand. He made sure our reservation was quick and accurate. He also sounded like a very sweet young man.
I have 8 days check out the motel 6.one 01/01/2025
I still no find my deposit back to my debit card
Hello Jean,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Checking in for a room due to hospital needs, Niel was extremely helpful, very easily understood.
Hello Gary,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I had to change my reservation and Keynu was so patient, helpful and efficient. I really appreciate the way she answered all my questions and made sure I had what I needed.
Hello Jean,
We're so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Warren assisted me when several other customer reps hung up on me when I was trying to get my refund request through email from a canceled reservation request. I needed the customer rep to check my email for correctness. When customer rep said my reservations had been canceled they hung up the phone not giving me the opportunity to explain my issue. If it wasn't for Warren I would have not gotten my problem resolve. A big thank you to Warren. Your organization is very lucky to have a professional such as Warren.
Hello James,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The representative failed to inform me of the NO local lodging policy at the time of me securing reservations. We needed to secure a room for the night due to home renovation which took our bathrooms out of commission. Luckily we were able to secure lodging at another hotel after explaining our situation. The hotel attendant at the Comfort Suites on Savannah Highway (Jamal) was extremely helpful.
This policy needs to be revealed at the time of making reservations to avoid the customers being stressed because of having an immediate need for lodging.
This is POOR CUSTOMER SERVICE.
Zolla was outstanding sales rep. She did an excellent job and was very helpful and professional. I wish all representatives were as professional as her. Thank you for your help Patrick Lombardo
Greetings Patrick,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Zolla, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I booked a room for the night of 12/08/24 and you mistyped the date to 12/09/24 and I am still trying to get my $ back. Hotel refunded your Company so why wasn't I refunded?!
Greetings Kim,
I'd love to help! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Very helpful and professional agent. Nice to talk to and was a perfect example of professionalism.
Hello Dan,
We appreciate your feedback! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very informative and helpful. Patient too;)
I was unable to complete the process online.
He helped
Greetings Patricia,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Lisa took.my reservation, and not only was she very knowledgeable, she was very professional, as well as cordial.Wyndam in Springfield, Illinois is very fortunate to have her as a team member!
Greetings Guy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Lisa, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Rachel had my needs taken care of immediately. I called needing a room during the snow storm and she helped me make a reservation in no time at all.
Hello Lisa,
Thank you for taking the time to provide us with feedback! We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking.
Kindly,
Melanie Planelles
I could understand her and she was sufficient. Quick and easy
Good Evening Janice,
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel needs!
Kindly,
Melanie Planelles
Seamless, from start to finish Bethany is a great representation of your company
Greetings Diana,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Bethany, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She did an awesome job helping me find a hotel close to our venue
Hello Barbara,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Outstanding customer service she spent quality time searching ensuring we got the reservation we were seeking. She was professional, patient, kind, and polite. All the great qualities of customer service.
Greetings Delores,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Was told no military rates available.I went on line and booked with military/government rate.
Hello Kelley,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
I called the Hampton Inn Hotel to reserve a Queen room for my daughter & grandchildren who will be passing through Dumas tonight on their way to Colorado. Joyce was very helpful in assisting me.
Hello Quentella,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Joyce, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Booking a room was easy. Wanda has great phone skills
Greetings Peter,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Buyer beware and book directly with hotel! Cannot get a refund for illness without a doctor's note. I said due to HIPPA, not required to disclose. They said HIPPA doesn't apply. If traveling to location in the winter and there is heavy snow and ice falling--that doesn't count either. Must have proof of road closings. :( If there is a death of an immediate family member, with proof of a death certificate and proof that you loved them (at the time of death), I believe you can get your money back, but short of that...good luck! Book direct with the hotel next time. Absolutely zero to be gained booking through this SCAM!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diana,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles