From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Repräsentative was competent and easy to understand. She does need to pronounce Iowa correctly. Reservation were made efficiently.
Zion working at the front desk of Days Inn in Easton Md was very helpful and informative securing a reservation for me.
Greetings Ray,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very professional pleasure to speak with would definitely recommend
Greetings Gerald,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Bryant was very polite, and professionally. Helped find a room at a good price
Greetings Donna,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The desk clerk was most helpful. She was very knowledgeable and assisted my reservation.
Hello Richard,
We appreciate you taking the time to provide us with feedback! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind or your future travel needs!
Kindly,
Melanie Planelles
Francisco Ismael was the absolute best!
I absolutely love him
Greetings Carmen,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Wanda did a great job. She knew what I needed and what my guys needed and took care of their lodging needs! If the hotel is any indication of her excellent service they we made a great choice booking their room there.
Hello Jose,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Wanda, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I had a wonderful time there and can't wait to do it again
Greetings Sharon,
We greatly appreciate you taking the time to provide them with feedback! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called and was told the pool was open and it was not.i do not want be charged for it
Hello Emily,
I'd be happy to further assist you! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H for your reservation and I'd be more than happy to take a look into your reservation. Feel free to reply with the itinerary number, or you could also escalate it to me personally at Melanie.Planelles@HotelPlanner.com. I look forward to hearing back from you!
Kindly,
Melanie Planelles
Anjelica hung up on me when I asked what company sh
Greetings Brooke,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and Iâd be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
It was very easy & appreciate the gentleman's ease with my reservation!
Hello Ruth,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
My experience was effortless thank you so much for the professionalism
Hello Denise,
We appreciate your feedback! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Was quick and easy but price was very different than what they showed on their website. Other than that she was very helpful
Greetings Pedro,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
He was very helpful and professional. I appreciated his assistance during a stressful time.
Hello Paul,
Thank you for your feedback! We are happy to hear that our team was able to assist you, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
We had a complication at another hotel because we have a small dog. We were lucky that Daniel was able to find us last minute lodging and informed us that our hotel would accept our pet! He Saved the day!
Hello Karen,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Daniel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Upon arrival at our destination, we were advised that the payment from your company to the hotel declined. We were stranded in the lobby for almost an hour waiting for a resolution from your end. I called 3 separate times & even requested to speak to management. I was told that management cannot take incoming calls? That's a very unprofessional way to do business in the SERVICE INDUSTRY. It's just unacceptable. I was humiliated! You took the money out of my account & yet I had to experience being told that the payment didn't go through.
We picked dinner up before going to the hotel & it was cold from sitting in the car waiting for a resolution. I just can't imagine how this could rectified. I will never use your service again, & I will make sure to encourage anyone I know to NEVER attempt booking with you.
She was very professional and very pleasant, She must be a pretty lady.
Hello Godwin,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Ashley was very pleasant and helpful. She was very patient as well.
Hello Ann,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ashley, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I received excellent help and got a great room. We love this place.
Greetings Jeanette,
Thank you for taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Attendant was patient and helpful. She explained additional charges on billing statement. Great job!
Good Afternoon,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabberâs sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Toni,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles