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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,202 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
In the beginning of my conversation with Crissa, I asked her if she was actually answering the phone at the hotel I wanted to stay at and she clearly told me YES. That turned out to be a lie. I also told her I did not want cancellation protection. Crissa said she was not going to charge me for that. But she still tried to charge me that fee and I caught it before the credit card charge went through. This lady lied to me twice and I don't appreciate that.
Great customer service and I really appreciate getting my new reservation book thanks
Hello Soyan,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Service was very good. It took minimal effort by me.
Good Morning Ron,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Czarina did an amazing job finding me a hotel. Great personality and friendly to visit with. She checked different hotels in the area to find me the best rate. AAAA++++
Hello Michael,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Carina, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Had a wonderful conversation. Very helpful conversation and personable.
Good Morning Edwin,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She made it super easy to book even when the hotel was full, she provided a solution!
Greetings Melissa,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
You LIED when you said we would get Marriott points plus when we checked in they said it would have been 40.00 less than we paid. I thought we were getting the reservation thru Marriott and it ended up NOT a true Marriott reservation site.
Hello Jill,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Dave was very helpful, polite, and considerate in his responses to me! I appreciated his help tremendously!
Vicki
Hello Vicki,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Reggie did an excellent job booking my room.
He was patient and informative with all the information. Reggie is a great employee and he deserves a good raise. We need more people in our work force. You are very fortunate to have an employee like Reggie!
Good job Reggie!
Hello Diane,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Reggie, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Daniel was knowledgeable and friendly. I had questions about changing a reservation. He guided me through the canceling procedure online and rebooked my room for the changed date. He was very sweet and the whole process was very efficient.
Hello Aymee,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very helpful answered all my questions And friendly
Hello Sylvia,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Horrible. She didn't even let me finish without transferring me to the place I have been having technical issues with all morning. If she would have stayed on the line she would have understood that.
Hello Kelle,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
The person was really nice and helpful. Efficient and clear.
Greetings,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Miguel went above and beyond to find me an available room, with patience and kindness. Exceptional customer service!
Hello Jordan,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Called for a Marriott reservation for the French Quarter Fest. The hotel was full. Jason was able to find us very reasonable alternative and took care of all the details.
Hello Leslie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jason, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I needed to book an extra night at the hotel.Kellee walk me through the process and completed my request.i told her that I was in evacuation area for the Hughes fire in Castaic.very grateful to her
Hello Steve,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kellee, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Cesar was able to change my reservation dates with no charge. At one point we were disconnected and he promptly called me back. I really appreciate this customer service.
Hello Tyler,
Thank you for taking the time to provide us with feedback; we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Cesar. We love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I was having issues as this was my first time booking a hotel and I kept ending up at 3rd party sites and Cesar helped me book it over the phone.
Hello Tyler,
Thank you for taking the time to provide us with feedback; we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Cesar. We love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very pleasant and friendly. Looking forward to our stay.
Greetings Kathleen,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
She was very patient and extremely helpful. She had to explain things to me several times because I didn't understand.
Hello Mary,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our customers, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Morning Rickey,
Thank you for bringing this to our attention, I'd love to help! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com!
Kindly,
Melanie Planelles
Melanie.Planelles@HotelPlanner.com