Hopper Reviews Summary
Hopper has a rating of 2.1 stars from 3,447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 435th among Travel Deals sites.
If what I just did is true: $315.37 US for 1 way Montreal to Los Angeles, I'm happy. It's a little unclear with some prices in Canadian $$, which right now is a larger amount. So, I was given a price of $419.15 I think in Canadian $$, but in US it's $315.37 which is close to what Hopper showed just before booking: $320. We'll see.
The Hopper app is good for watching a specific route, but when it comes to the recommendations it gives as to whether to buy now or wait, it's all over the map.
I have been watching a specific route and date for many months now. The price has varied between $563 and well over $1,500. I've had Hopper tell me to "wait" for a better price when it was in the $500-600 range, and tell me to "buy now!" in the $1,500 range. And vice versa.
Overall it's an okay app for flight watching, but take the recommendations with a grain of salt. I'll be uninstalling it and looking for something better.
Easily done! Very easy app to understand and get things done right the first time. TY
Hopper is a conevenient, easy to use app for finding good flights at lower rates, but once I book my ticket, I don't find them helpful. I've booked flights and did not receive any confirmation emails or further email updatesI guess everything is done over the app?
What I like least is the unavailability of their customer service both to find someone to speak with and lack of urgency in responding. It's like pulling teeth trying to get asisstance if you're having an issue, even though they claim to be 24/7.
I've been using it for years to snoop, made my first purchase today and it was excellent!
I've been trying to get ahold of support for 3 days for a pending charge on my card. The last I had any payment was the beginning of January, but it's not even close to the same amount I had paid. The prices of the flights are great, though!
Super efficient app! Love the graphics and the fun nature of this app. I've booked trips many times through Hopper because of how easy and reliable it has been in giving me super affordable and transparent flight info. I'm So grateful for Hopper!
Just got the best price on a flight to NOLA!
Love this!
Had to book quick and Hopper did it all providing best flight and small charge for non refundable guaranteed. Thanks
... too many notifications, no option to turn them off and no option to specifically filter/book flights that allow for checked bags. Fix this and youll have my 5 stars. Thanks!
This app is great for mapping out the dates and finding cheap flights, but the customer service is frustrating. You can only contact them through the app, in a chat which says they "typically reply in a day". That has not been my experience the last few times I have tried to contact them regarding my bookings. It takes SEVERAL DAYS for it to even be seen by someone. God forbid it's an emergency. The search part is great, but the customer contact part needs improvement. Chat is not sufficient, they need to at least provide a phone number.
My husband and I used this app to book a trip to Europe last year and are currently using it to book a trip to Australia. To be transparent, we didn't end up purchasing flights through the app - for a multitude or reasons - but it was great knowing when to buy. We have bought hotels through the app and rescheduled them without significant issue. However, since the recent update, I can no longer "watch" most hotels. The only reason I think this matters is that the app says "watching" the hotel unlocks the special rate, which of course we want. I tried to contact customer service, but you can only do that once you've booked a trip, which is frustrating. Hopefully this gets resolved ASAP.
I'm horrible when it comes to trips and finding flights... this did everything for and got me the cheapest price
It's a great tool to have I definitely recommend it
Please note customer service is non existent,
I communicated through the app for assistance and never received any response.
I waisted over three hundred dollars, so my advise is be careful on how you book.
I love the alert that this app has when flights drop price. Helped me to get a fantastic flight at a great price!
Unable to speak with anyone via phone. If you have an issue it directs you to "chat" then I had to wait for an answer by email that still did not resolve the problem.
This was my first time using this app! So easy and efficient. So this is
This is awesome. I saved $80 and I didn't have to think about it or track flights
It made it super easy to wade through all the flights to find times I wanted and at reasonable prices
From the business
Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members