Hopper

I booked/confirmed return air tickets on hopper.
The day of departure the airline advised the flight was standby and the date was incorrect and if I wanted to confirm I had to pay extra. I called hopper they had no clue and could not explain why I was on standby and would not offer any compensation. I continue to reject this unreasonable response by hopper. I suggest people use hopper as a search agent but book with other sites as hopper appears not up to date on flight changes.

I'd give it zero stars if it would let me. Twice now I have been screwed on bookings for beach stays by Hopper. Once in Myrtle beach (my "beach view" was a view of the abandoned pool next door) and now recently at PCB (where I paid for a Beach View and what Hopper reserved was ACROSS THE STREET, ON THE BOTTOM FLOOR, AND FACING THE BACKSIDE OF THE HOTEL I should have been in). The room is NOTHING like the pictures used by Hopper. Hopper did nothing to resolve my issue. Basically saying "Oops, oh well". I later found out that Hopper SPAM reserves multiple rooms in hopes of getting one, regardless of what you PAID for. Whichever reservations sticks is what you get. I was told that I made THREE reservations and cancelled two of them. WHAT. I have email proof from the Resort Parent Company. Terrible practice which left me in a room that was not at all what I reserved AFTER driving 10 hours to get there. After this, I will no longer be using hopper and STRONGLY URGE others to use HotelTonight.

I would give them 0 if i could! These guys are scams. We ended up paying $800 for luggage because of these idiots! We purchased 2 carry-ons and a check in luggage through their app and when we got at the airport they said that hopper had not sent them the information so we had to pay for our luggage again, both ways. When we called their customer service and stayed on the phone with them for 3 hours they only ended up refunding 43$ for 2 carry ons one way with them. They didn't take any responsibility for any of their mistakes. DO NOT EVER BOOK WITH THEM! Avoid at ALL COSTS!

Do not use hopper app to make any reservation. They use a random third party to do the reservation. Once you make your reservation under the scam of low price, that's it your money is lost. There can be no changes made to the reservation like a normal hotel reservation. Customer service is very hard to reach and has a wait time of over 60 mins at a time and offer no help. Hopper failed to make a simple modification to my reservation saying the hotel was denying it. Which was a pure lie. The third party didn't want to refund money for the two out of 4 nights I wanted to modify the reservation. Hopper kept telling me to cancel rebook knowing very well the hotel is sold out for those dates. Customer service uses email to get back to you but decides to close the issue after one response from them and then they never get notified about your response. The hotel in fact was very helpful with the reservation. Hopper is such a scam. Believe all the prior terrible reviews about their customer service. Save your time and money and don't book with Hopper.

Update: hopper refuses to help in spite of multiple calls with hold times of over 1 hr. They state the hotel recommends to late check in 2 days after the reservation date and not get a refund for 2 nights or cancel and rebook. The hotel clearly declined this and is even willing to overbook so I can cancel hopper's booking. Which hotel lets you check in 2 days later and not put it as no show and cancel whole reservation? The hopper agent/supervisor was so unprofessional and kept ignoring anything I said and was so eager to end the call and didn't care to resolve the issue. Julian was the supervisor imagine that and stated there's no one above him as if he's the CEO. Please don't get scammed and spread the word.

I will be totally honest and I'm not the type that writes many reviews! I've been a customer for some time now with Hopper and I utilized the customer service 2 times, both times left unsatisfied and I felt like they were like "Oh Well." I said to myself the first time that I wouldn't use this service again and then I said, "let me try them out one more time." This time I paid for a rental and I didn't realize that I had to pay the deposit with a credit card upon arrival, that part was my fault although I've always paid for rentals with my debit, so I didn't recognize the fine print. I have a handicap, customer service didn't do much to accommodate me, didn't ask me any questions that would help to accommodate, and now I'm just out of $140. If you decide to use this service, I hope you don't have to use customer service, with my experience I would make sure that I wouldn't have to utilize their customer service department.

My wife and I were recently visiting Vancouver from Denver, CO and needed to change our reservation from an AirBNB we had booked. We called Hopper 9/26/24 3:45 pm to get a motel nearby and told it would be a half hour away so we booked. We are both in our 70s and not senile, but also not aware that they had a "non refund" policy. After we booked a reservation for $128 we turned on our GPS to go to the motel and discovered it was actually 1 1/2 hours away from our location, NOT a half hour away. This was too far to drive at 4pm as we needed a place closer. We called them back within 10 minutes to cancel and was told we could cancel but they were keeping our money as they have a "no refund" policy. We were quite irate and spent 25 minutes waiting on hold several times to have the clerk repeat that "there is nothing we can do. We have a no refund policy." What a total ripoff. Before you book a reservation with this bogus outfit, be forewarned it is a scam. They only want your money, without necessarily providing any service whatsoever. There ought to be a law against them operating like this in my opinion. We drove back to Bellingham, WA that night and got good service at a reputable motel in the USA. We will never go to Canada again.

Beware of this! They will book you on the most inconvenient flight there is. Three connections and over a two hour layover was not acceptable for me. I bought the protection for $113 and it didn't protect anything. They gave me a credit for Hopper I do not want a Hopper credit. I will never use them again!

This is the first time I've ever filed a complaint online, but, we had to cancel a Round Trip flight out Asheville due to Hurricane Helene. The airlines refunded the credits back to Hopper but we have yet to see them. We have talked to them, sent in the appropriate documentation from each airline and even disputed the charges with Citi. We still don't have a refund or credit for this transaction. My recommendation is to stay away from third party websites for travel.

1) They offer low prices but the further you go into booking the more things they add to the price

2) They don't tell you what travel documents you need. Ex: I had a connecting flight in India with no knowledge of needing a visa to do this. As a result, airline canceled my ticket resulting in missing 2 connecting flights. Hopper says it's not their responsibility to inform passengers of travel documents. Better Business Bureau however says it's the travel agent's responsibility to inform would be travelers of needed travel documents.

3) Their protection plans are narrow and favor their interpretation. Ex: I purchased premium disruption and trip protection plan. Hopper was not able to rebook my flight although the plan I purchased said they were supposed to help rebook and reimburse me the cost of a new flight. I had to book a flight on my own but Hopper would not reimburse me b/c they said it was my fault for not having the Indian Visa in hand which disrupted the entire return itinerary.

4) Customer service is poor - I must have spoken to at least 10 representatives about this matter. Only 2 were nice. Nevertheless, nobody could help. The response I got was to check back later which was why I spoke to so many people. Also a couple of calls were dropped.

In short, not only did they not rebook me; they also did not reimburse me the cost of 2 missed connections or the purchase of new airfare for my return home. I missed work; had to pay for 2 added nights at hotel as well as parking for my car back home. I could add more pictures but don't want to risk sharing personal information beyond what I've shared so far.

Paid additional fees to select seats and all of my travelling party were separated into seperate unselected seats ( 3 were children under 12)
Sat on hold for over 2 hours on an international call to receive no reimbursement or refund.
Out of pocket hundreds of dollars. Do not use hopper booking platform.

Awful service. Paid for disruption insurance and after being on hold with them for over an hour they stated they were unable to pay because the distruption was caused by the airline. After pulling up their policy and emailing it to the manager, she said there was nothing she could do. I asked to speak to her supervisor and she stated, "there is no one above me." I will never use Hopper again.

What a pathetic company, trained to screw people over and sit on the phone with people who can't even explain. They have screwed me over all week where i have spent my entire vacation on the phone. Every-time i sit on the phone for hours i was assured the issue would be fixed and then it never was. After days and days they "changed their mind" after screwing me over. After i sent out all the referrals and gained all the "free" rooms, they locked me out of the account for doing what was told. Then took the money back. Again, i spent hours on the phone where i was promised things that never came and later took back. This is unreal. What a money sucking, uneducated customer service, piece of garbage company. Do not use them. 10/10 DO NOT RECOMMEND

DO NOT USE! I purchased tickets for $665 and as I was paying, it told me there was an error, I received my itinerary via airline to my email and then later got a confirmation that my flights were cancelled. When I called the airline asking why my flights were cancelled, they told me it was done via the website. Mind you they took my money, but had not refunded it so I was not able to re-book my flights! When I spoke with Hopper they told me they never took the money out to begin with because the purchase never went through, but it most certainly had! I now currently have all this money in limbo and no flights! DO NOT USE HOPPER!

I did a price freeze on a airline ticket for 183. After purchase they changed the freez from 183 to 327. I called 4 times to get the issue resolved and they refused to hung up on me or told me it was not refundable. I had to call my credit card company and report fraid on hopper over $37. I hope it was worth losing a customer and getting a bad review hopper. I will use you service to watch for price drops, but will be booking through the airline or expedia because they give out the same price.

When booking flights, the app appears that you are able to book seats for the price they are offering. If they are unable to full-fill your seats with the airline, they send an email stating that you will be reimbursed for your seats. However, they list the seats on your receipt as "Free" and thus your refund is $0. I would have purchased the flights directly through the airline for a cheaper price without seats. I only used the app because it included seats.

Booked and paid rental car cancelled in 2 hours
My refund was approved via email never received.
It's been over a month.
Can't get a hold of customer service the app is confusing.
Beware Do not Use this app.

This program sounds good on the surface but boy are you in for a surprise if you actually try to use it! I spent 1.5 hours on the phone with 5 different Indian helpdesk personnel, some could not speak English. First told me I was not eligible for the "Change for any reason" even though I had paid for it. That pretty much set the tone for the conversation to follow. The customer service is absolutely terrible, people don't know what they are doing, they make you purchase a new ticket and then maybe they will reimburse you. I am still waiting for response from the help desk following the process they have laid out and it's now within 24 hrs of my flight and I still have not gotten a confirmation that my flight change is in effect.

Never again taking advice from a friend who recommended this darn awful bunny hopping bs! I had entered all my information, scheduled my flight, and hit enter. Seconds later, I was informed with an apology, "Sorry something went wrong, please try again" Which I did but the problem happened again. I checked with my bank, and found out I was charged. I tried to contact hopper's customer service but kept directing me to their website with a list of what answers to whatever questions or problems ones have.

After I timely cancelled a reservation the system re-entered the same flight data and charged my credit card without authorization. There is no way to actually reach them to resolve problems. All of the phone numbers and addresses posted on their site lead to a dead end from which they never respond.

After booking 2 hotel rooms. Hopper never confirmed the bookings but they kindly extracted my money from my bank Accounts! Customer Support or Care is non existent and this company should be put out of business. What a horrible way to treat your customers. My spouse is dying. My mom just passed away and my Dad only has weeks left to live and your stealing people's money? You left us stranded and scrambling for a place to stay. Heartless!