business logo of Hopper

Hopper

How would you rate Hopper?
grey star
grey star
grey star
grey star
grey star
Switzerland
13 reviews
26 helpful votes
Follow Mira H.
Unfollow Mira H.
Send Message
Share Review
Report Review

It's great, but...
September 23, 2020

Hopper has great deals sometimes and the watch feature is amazing for future planning trips. Overall they are great but it seems to be super hard to get into contact with someone when you have questions or issues.

Date of experience: September 23, 2020
Jennifer R.
California
1 review
1 helpful vote
Follow Jennifer R.
Unfollow Jennifer R.
Send Message
Share Review
Report Review

Customer support
August 28, 2019

It's very frustrating when you can't call a service center for any support. Just have to text a robot and wait hours for a reply. This isn't ideal at all during an emergency or natural disaster like what I'm experiencing right now.

Date of experience: November 26, 2019
Brian N.
California
1 review
0 helpful votes
Follow Brian N.
Unfollow Brian N.
Send Message
Share Review
Report Review

Fantastic app
August 21, 2019

This was so easy to use over many of the other travel apps I have used in the past. Hopper found great rates for me and helped me process my travel plans very quickly. When will you be adding rental cars?

Date of experience: November 26, 2019
Brenda Q.
California
1 review
0 helpful votes
Follow Brenda Q.
Unfollow Brenda Q.
Send Message
Share Review
Report Review

Best fares around!!
August 26, 2019

My husband introduced me to Hopper because he's had such great experiences with them and I'm glad he did. I just purchased a round trip ticket for $80 less than I was offered using one of the other discount sellers. All I can say is Thank You Hopper! You've made it possible for a starving student to fly home to see her family during school break!!

Date of experience: November 26, 2019
Illinois
1 review
1 helpful vote
Follow Jen M.
Unfollow Jen M.
Send Message
Share Review
Report Review

I had the exact same thing happen as one of the other comments... booked flights, they charged $1788, AA generated a ticket, and then hopper cancelled it for no reason, but has my money still. Can't call, email is a joke. Shady company.

Date of experience: October 30, 2019
Hopper S. Hopper Rep
over a year old

Hey there Jen,

We're sorry to hear that your experience with Hopper was less than satisfactory. We understand your concern and we thank you for reaching out to us regarding this. Our agents are available 24/7 directly through our in-app chat service (from your "Trips" page), or on the web at help.hopper.com. If needed, one of our agents would be happy to respond to your chat by phone. I do see that you contacted our customer support team concerning this request and that one of our agents was able to assist you. Please feel free to reach out to us again through our in-app chat service if you have any further questions or concerns - just click on the “Contact Us” button on your trip page to launch an in-app chat and be connected directly to a Hopper agent.

Michelle S.
California
1 review
0 helpful votes
Follow Michelle S.
Unfollow Michelle S.
Send Message
Share Review
Report Review

Found a great deal, but the best part was being able to watch multiple flight prices in one convenient place with notifications when any of them changes price. That, combined with an easy user interface, makes this my go-to travel app!

Date of experience: December 5, 2019
Tom T.
California
1 review
0 helpful votes
Follow Tom T.
Unfollow Tom T.
Send Message
Share Review
Report Review

I have flown International twice already with using this application Hopper, by far its been the best decision ever! Madrid, Spain RT $533.00 can't beat that & Tangier Morocco $628.00 RT Definitely worth the savings...

Date of experience: December 5, 2019
Connecticut
1 review
2 helpful votes
Follow Jessica T.
Unfollow Jessica T.
Send Message
Share Review
Report Review

I was charged two random extra fees of 33 and 28 in addition to my flight and can't get anyone from hopper to explain or even replay. Don't use this site. It's not worth the hassle. Sky scanner is a much better option if you want to find good prices. Will never use hopper again.

Hopper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2020
Canada
1 review
0 helpful votes
Follow Gary N.
Unfollow Gary N.
Send Message
Share Review
Report Review

Paid $40.00 for travel interruption...but fine print says pay out only for 24 hours. If your flight cancelled outside of that no coverage or refund. Useless emails back and forth saying nothing, they can't even put into words their not refunding me.brutal

Date of experience: August 12, 2023
Hopper S. Hopper Rep
over a year old

Thank you for submitting your review, Gary. We apologize very sincerely for the frustrating experience you have had with your flight cancelation.
Although we realize you have already been connected to our Support Team, we understand the outcome of the conversation was different than expected. Could we please request you to please reach out to Hopper Support for further assistance via the following?

ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.

Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *For VIP Bookings, tap “Call Toll-Free” to view your Support ID.

24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.

PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].

OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].

Arizona
3 reviews
1 helpful vote
Follow T M.
Unfollow T M.
Send Message
Share Review
Report Review

Stay away!
July 12, 2020

Hopper steals from consumers! A $76 "price freeze" fee just magical appears on my account they are failing to respond or refund. NEVER use them. I am filing fraud with my credit card company!

https://www.facebook.com/**************/posts/**************/?d=n

Date of experience: July 12, 2020
Illinois
1 review
0 helpful votes
Follow Ashley G.
Unfollow Ashley G.
Send Message
Share Review
Report Review

I've made a mistake of booking International flight thru hopper and now that flights have resumed, it's been 3 months i am constantly following up with them, no response or action taken by them. They are just delaying saying airline team are not reachable.

Date of experience: July 21, 2020
Thomas C.
California
1 review
0 helpful votes
Follow Thomas C.
Unfollow Thomas C.
Send Message
Share Review
Report Review

Could be better at scanning more deals. In the past 8 months I only got 2 notifications when budget airlines had at least 4 promos to Japan from the Philippines between February to October. UI is great though :)

Date of experience: December 5, 2019
Angela T.
California
1 review
0 helpful votes
Follow Angela T.
Unfollow Angela T.
Send Message
Share Review
Report Review

I just booked my first flight ever using Hopper (been watching flights with this app for over a year). Was so easy! And, not only did Hopper quote the best rate over other search engines and travel sites, it also ended up being $4.00 cheaper than the original quote. #Awesome

Date of experience: December 5, 2019
Texas
1 review
0 helpful votes
Follow Sally M.
Unfollow Sally M.
Send Message
Share Review
Report Review

Outstanding!
September 14, 2022

Over the recent months I've spend a ridiculous amount of time planning for our 40th anniversary, however having Hopper has definitely helped the process! On two separate occasions, we cancelled and needed reimbursement, Hopper responded to my emails immediately and resolved both issues. Their representatives are always prompt, respectful and kind. Their communications are thorough and complete.
I highly recommend Hopper.

I do need to add that we purchased 2 refundable airline tickets through Hopper which were cancelled. Unfortunately, Hopper does not reimburse that "Refundable" purchase of $145.00. :(

Date of experience: September 14, 2022
Linda N.
California
1 review
0 helpful votes
Follow Linda N.
Unfollow Linda N.
Send Message
Share Review
Report Review

Saved Big!
October 7, 2019

Got an email at 3:30 am regarding a flight I was considering stating the fare had dropped from $918.00 to $623.00. I jumped on that RT flight. Good thing, because 3 hours later it was up to $1278.00. Unbelievable the games the airlines play with prices!

Thank you Hopper for helping me save big $$$!

Date of experience: November 26, 2019
Robert N.
California
1 review
1 helpful vote
Follow Robert N.
Unfollow Robert N.
Send Message
Share Review
Report Review

Hopper is useful for predicting the best fares for airline tickets. Just hope that no major changes happen with your flight, because you will never get in touch with an actual human being. I have been waiting for an email response since Sunday. Multiple attempts to reach someone through their app haven't helped either. I had previously recommended this app to several friends based on my first experience, but I will never book through these guys again.

Date of experience: November 26, 2019
Arizona
1 review
0 helpful votes
Follow Eric B.
Unfollow Eric B.
Send Message
Share Review
Report Review

Scam of a company
May 25, 2022

Customer Service is a nightmare. I actually had a CS agent cancel my car rental, then I had to pay $100+ more for a new one. They offered me "Carrot Cash" (which is funny money with all kinds of restrictions. You cannot use a portion of your "carrot cash" on one rental, then use the remaining portion on something else. You literally forfeit any money that you don't "need" for the transaction. I tried to change a flight and they wanted to charge me $2,600 based on some penalty scheme they have where you pay for a first-class ticket even though you sit in economy. Their recommendation alerts told me to wait and I ended up paying twice as much as I needed to. And they expect "tips" for this service! Stay away!

Date of experience: May 25, 2022
Hopper S. Hopper Rep
over a year old

Thank you for taking the time to write this review Eric! We appreciate any kinds of feedbacks and we can see that your experience has been less than satisfactory. We would like to hear more about your experience; DM us via Twitter@HopperSupport or any other social media platforms and we will be happy to review your case.

Adam I.
California
1 review
1 helpful vote
Follow Adam I.
Unfollow Adam I.
Send Message
Share Review
Report Review

Scam!
August 29, 2019

Hopper gives you option to freeze price on flight. I paid 15 dollars to hold prices for 3 flights . My card was charged but it says "error"every time i try to finish the booking. 48 hours is almost up and they are going to take my money because of statue of limitations. This app doesn't even allow you to contact support by phone .

Date of experience: November 26, 2019
Canada
1 review
0 helpful votes
Follow Seema B.
Unfollow Seema B.
Send Message
Share Review
Report Review

Worst experience
June 18, 2023

Booked a hotel room on hopper, got charged and showed unknown error. Neither i received any email from them nor any update. I tried their help centre which is worse, nobody helped and its almost 5 days i didn't receive refund. Even no one reached out to me. Honestly, i never recommend this app to anyone.

Date of experience: June 18, 2023
Hopper S. Hopper Rep
over a year old

We’re sorry to learn of your recent experience with Hopper, Seema. Please reach out to Hopper Support for further assistance via the Contact Support Form found here: https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o

Georgia
1 review
2 helpful votes
Follow JERRY W.
Unfollow JERRY W.
Send Message
Share Review
Report Review

Tried the hopper price freeze. They screwed me out of about $300.00... No phone CSR! Only chat! Takes forever to get a response and then they said we are sorry about the misunderstanding but we can't refund only give you a credit with hopper bucks. Do yourself a big favor stay away unless you love giving away money. Very confusing app! Uses pop-ups to generate confusion for customer... Keep using company your use too...( Priceline, hotels.com etc.) Really looking forward to seeing what computer generated response they give...

Date of experience: February 18, 2023
Hopper S. Hopper Rep
over a year old

We’re sorry to learn of your recent experience with Hopper. Please reach out to Hopper Support for further assistance via the Contact Support Form found here: https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o

We hope to see you again on the Hopper app soon!

Overview

Hopper has a rating of 2.1 stars from 3,446 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 437th among Travel Deals sites.

service
672
value
647
shipping
276
returns
471
quality
553
This company responds to reviews on average within 1 day
+496