Here goes …apologies in advance for the rant. Back in June 2024 I booked a flight for my wife to visit her home country of the Philippines. Researched Google flights and hopper found the quickest and least expensive flights. We booked the flight.
Day of departure I drove my wife three hours to the airport and then three hours back home, leaving her at the airport.
After a weather delay, and eventual flight cancellation I went back the following morning to pick up my wife.
I spoke with the airlines first, they could only authorize a refund for thier portion of the trip and recommended I contact the agent, in this case hopper.
I called hopper and was immediately turned off because their customer service is outsourced to India or Pakistan and I have a Teri le time understanding their English through their thick accent and rapid speaking. Needless to say after asking for a refund and being told that they are not in control of the flights and that I had to contact the airlines! UGHH! After 6 yes 6 calls back to hopper obviously I was getting more and more frustrated and irate after each one I got someone willing to do their job! She said that she issued a refund for the entire trip and it will appear on the card in 3-5 business days!
After she helped me she had the audacity to also if was happy with her service? To which I replied thank you for your service but as soon as the refund hits my card both my wife and I will be deleting the hopper app, we will never use the service again, I will put it out on blast to everyone I know and don't know to not use hopper!
Their customer service is absolutely abysmal! PLEASE PLEASE DONT WVER YSE HOPPER AND TELL EVERYONE YOU KNOW NOT TO USE HOPPER!

HOPPER provided me with an incorrect flight reference number, the incorrect email and I had to reach out to them myself about this. They answered to me 48 hours after I raised this query and then after 6 hours of live chat they finally provided me my flight reference number and e-mail 3 hours before the flight departs. I explained to them the situation and how this was literally one of the most stressful days in my life. The answer I got from them after sending the below email was in summary "It's not our problem".

Before I correct your false information, let me ask you a few questions:
1) should I not have received the correct confirmation number AND email upon payment for the service or should I be receiving it 3 hours before the flight?
2) should I be reaching out to you, to tell you that YOU have made a mistake? I wouldn't expect you to reach out to me if I made a mistake (for example mistake in my name)
3) because of YOU I wasn't able to see my grandma after not seeing her for many years. Do you think, I wouldn't have tried to make it to the flight if I actually had the time?

Now for getting the record straight, I was informed of the correct details regarding the booking confirmation at 3:22pm not 2:55pm. Then I had 5 minutes to make sure that the information was for once correct unlike the previous time. I would've got dressed and got my things ready very quickly so now it's probably around at least 3:40pm.

Now, I'm guessing your assumption was that I probably live in Luton Airport and yes in that case I would've made my flight. However, for your information London is quite a big city and to travel from one side to another takes quite some time. I live in an area called hounslow, which takes over 2 hours plus to get to Luton airport assuming all transport arrives perfectly on time. That day in London there were rail strikes causing up to over an hour of delays. If you do the maths, I hope you can, this will equate to me arriving at the airport most likely 6:30pm a good case scenario. Now I have to walk from the station through the airport and security (in a very busy airport ON THE WEEKEND). However, I'll be very optimistic and say that all of that will take me 30 mins. Ok, so now we are at 7pm and also I would like to mention the gate closes 40 mins prior to departure I.e. 5:55pm. So, now some more maths and I will have arrived for my flight 1 hour and 5 minutes late (AT LEAST).

Also, to second my 3rd question, do you think I would've have not tried to get the plane if I thought that I was going to make it, too see my grandma who I don't know how little she has left to live. Thank you for also making me feel great having yo relive this stressful day!

Regards,
Ed

Hopper will not do better by their Customers if their Customers do not expect better.

Hopper booked and charged us three times for our International flights and Hopper Customer Service wants us to say we purchased 12 tickets for 4 people, that's not even a logical notion. We got an Error Message that read TRY AGAIN twice before our third attempt at purchasing 4 tickets was successful.

Interestingly I was able to locate this same issue reported by several Hopper Customers. Seems this is an unresolved issue that has history. How much money is Hopper making by misleading customers with these "Error" messages?

Paying $25 for what they call Customer Service is unacceptable at best and their Free Customer Service are BOTS that generate FAQ's; that is not Customer Service. What we got for $25. Was a complete denial of any responsibility for the contents of their website or for the instructions their site provides to customers when the Order comes back with Error: Try Again.

We posted a complaint with the BBB where they have a C- rating, just saying. We will be emailing the CEO's at Hopper, JetBlue Credit Card and Barclay (emails located on LinkedIn). We will be continuing to update our experience with Hopper; hopefully they will do the right thing by us so we can update something positive for them.

4/17/23 Hopper continues to send Bot replies and links to their unpaid Customer Service that replies with Bot replies from their FAQ's. The BBB reply was also a Bot reply with a link to their unpaid Customer Service that gives you FAQ's. We did get one reply that looked promising from a Mike a Customer Service Rep asking which reservation we wanted to keep in case it was needed to resolve this however after supplying that, we have not heard anything back from Mike and it's been over a week. This appears to be typical of Hopper, they send Bot replies and if you continue your pursuit they send a Rep reply but no follow thru. No refunds, no communication follow up, they drop it I guess thinking they will frustrate you to the point of giving up. NOT GOING TO HAPPEN HERE! I'M NOT GOING TO LET HOPPER STEAL FROM ME.

4/19/23 We received a reply to our inquiry about the status of refund request; So sorry, we are working on contacting our Travel Partner to see if they are willing to do anything for you...please give us 24 hours. It's been 48 hours, nothing! We again let Hopper know this is a Hopper issue, not a Travel Partner issue. They seem to think they hold no responsibility for their app/website content however they do, it is their website, their content, their instructions on how to make purchases using their app/website. Will be reaching back out to them today and will update shortly.

4/23/23 Hopper has responded to our request for an update with a generic, we are still waiting to hear from our Travel Partner, thank you for contacting us. As a reminder, AGAIN, this is not a Travel Partner issue, this is a Hopper Error Message Issue. We have already received the Travel Partner reply from our initial request which was these are non refundable tickets, which we know and the problem is we did NOT request to purchase 12 tickets, we requested to purchase 4 tickets. Hopper and their Travel Partner need to figure out who is paying for the 8 extra tickets they charged us for. Just a reminder too, this has been going on since February 2023. We will keep you posted! Emailing Hopper CEO next: *******@hopper.com and Barclay Bank CFO: *******@barclays.com

*Rocketreach.com will give you up to 5 Contacts for free without a membership.

We disputed the charges with our Card Holder (Barclays US) and interestingly their Customer Service is just as bad as Hoppers. The disputes were denied; the dispute Rep determined that Hopper was acting within the terms of use that says they are not responsible for the Airline having delays, cancelling flights, or the flights being oversold. Im baffled that the Bank doesn't know non of this applies to what happened here. We waited for a Manager to get back to us (24 hours) later, she was completely detached from her job, monotone one sentence bot replies and her last words were, if you send us documented proof that you didn't purchase the 8 extra tickets we will look at it again. Really, documented proof that you as their customer did not make a purchase of 8 extra tickets for the Same Flight, Same Passengers, Same Day, Time, Place? This is really unbelievable. Well Guess who will not be using the Jet Blue/Barclays US Card any longer!

Another note, we went to Barclays FB Page and asked a Live Rep to give us some direction - They replied with we would love to document your Feedback. We said, no this is not Feedback, we are asking for help to get to someone other than a checked out Manager. Here's what they replied with:

Hi, Thank you for your feedback. We understand your frustration, and we apologize if we fell short of providing you anything less than excellent customer service. We would like to schedule a manager from our disputes department to call you back within the next 10 to 15 business days. Would you please provide us the phone number associated with your account? Thank you, Saul

Are you kidding me? 10 - 15 business days? Really? That's how Barclays handles their Customers disputes with Businesses? No Thank You! We thanked Saul for giving us the proof we needed confirming they really do have Poor Customer Service and think it's acceptable.

4/28/23 We received an apology today from Twinkle C at Hopper Support, offering deep apologies for the delay in handling our concern. The Full Refund for the 2 duplicate bookings is being processed and should be reflected on our original form of payment (CC) within 3-10 business days according to the email. Also the issue with the Error Message has been raised with their technical team.

This appears to be moving in the right direction, I hope to report the refund as complete in the next update. See you in 10 business days at the latest.

5/6/23 No Refund to date however it is still within the 10 business days...waiting patiently.

5/8/23 The flight we had booked, we have now used and it was successful without issue, thank goodness. The 8 extra tickets Hopper charged us for were cancelled, now we are just waiting on the refund. Again, they are still within their 3-10 business days at this point.

5/11/23 Still no credits issued, they are down to the wire on their commitment. We shall see by tomorrow if they followed through with what they promised. NOT Holding my breath but hopeful. The hopeful may be more wishful at this point.

5/15/23 Well, it's now past the promised refund timeframe and nothing! No refund, No update and I have reached back out to Twinkle C. In Hopper Support and to Hopper CEO to give them the update that no Refund has been received. The issue has been acknowledged by Hopper, the Error Message is supposed to be corrected (can't say if that has happened) and Hopper made a commitment to refund my money (which did not happen) and I'm now asking for more than just a refund of the money they took from my CC. The time, energy and pain of chasing my refund is worth something more and I will be pursuing that as well now. I will continue to update this post to the very end.

5/16/23 We received two replies from Hopper Customer Service. The first was to let us know it would be another 5-7 days to process the refund transaction due to the initial chargeback in February. Barclay denied the dispute deciding the case was about an Airline Overbooking the flight which Hoppers Terms of Use says they are not responsible for (Not at all the issue).

After responding with that is unacceptable, the dispute was closed over 30 days ago. Hopper then asked if we would accept PayPal instead of a credit back to our Card. After we agreed to this form of payment, it was issued in euro's within a couple of hours.

Why PayPal? Not exactly sure the why for Hopper, but they can use a CC to make payment when using PayPal. That may have allowed them a workaround to their delay?

The refund is complete. They did not return the $25 I paid for Customer Service and they didn't offer anything beyond the money they took for the extra airline tickets $600. There was no apology for the ridiculous amount of time and energy I spent on getting my money back for purchases I didn't make.
There was no restitution for the inconvenience. This would have been a good opportunity for Hopper to offer me a good experience but they fell short of that and just left me holding the bad experience as the one and only with them.

Hopper needs some Help. Sadly I can't support or recommend them for travel. It's a gamble to plan with them.

I have purchased many flights and hotel stays off of hopper many times. In past purchases of price freezes I have received the price I paid for the price freeze back on the purchase of my hotel. The service I purchased this time was a price freeze on a flight. I paid $180 for this company to freeze the price ($500) of my flights for 21 days. The very next day I got an email stating that my flights have dropped in price, and I went into the app to check out the price drop. It was there that I noticed the return flight that I had purchased was not available as an option for return through delta when taking the price drop. I would have to choose a different flight. I feel I didn't get the service I paid for in that regard. However, my main complaint comes to Hopper's app and website. It seems to intentionally mislead consumers. Once I realized my return flight was not available, I checked to see what the cost would be if I did take their other return flight and this is where I found that the $180, I paid was in fact some sort of service fee and not applicable to be put onto the purchase price of my tickets. I then attempted to contact hopper via email and conversed through email with a hopper representative, telling him about my misunderstanding of their "terms and conditions" based off my experience with them from other price freeze purchases, along with examples of their terminology of their site layout, multiple other sources where other consumers have misunderstood or feel they have been intentionally misled by them. They use their "terms and conditions" as a way to slide by while they can continue to swindle consumers with these fees. They would not come to any sort of resolution, so I contacted my credit card company. Mastercard cannot help because of the "terms and conditions". I then started googling and that is where I found thousands of complaints about them on multiple sites along the same lines of my complaint. I even found a class action lawsuit on the price freeze option. I found others who understood the price freeze as I did, travel sites have the same understanding so that shows that consumers are responding to their app/site as I did. But I felt as a consumer that this may be something that needs to be looked into by the FTC. So I just sent in a request for that. It is very unfortunate that Hopper doesn't want to work to rectify this situation on their site making the terminology and site user friendly, and easier to understand so consumers can stop being misled. I am so confused why this company won't unless they are intentionally misleading consumers. Hopper should make sure their how flight freeze work app page terminology is not misleading, that consumers see up front that it is a service fee that doesn't go toward their flights. Especially because their hotels/car rental freeze terms and conditions are the same as each other but differ from the flight freeze terms and conditions. Many consumers who read the terms and conditions of the hotels/car rentals wouldn't give it a second thought that their flight terms of service were the same. It seems hopper is intentionally depending on that, and it seems like this is the loophole in their "terms and conditions" to cover themselves. It is unfortunate that hopper doesn't want to work to rectify these situations, $180 that will cost my future business, referrals by word of mouth, and has brought forth multiple complaints to multiple places now.

I paid extra for fully refundable accommodation and when I tried to refund it on the app it would only refund 60% of it, so I contacted them via the app to see if I could either change my accommodation to a different location or be refunded for the full amount. Below is the email they sent me (twice) since I contacted them 3 weeks ago. My accommodation is in 7 days time and they still haven't got back to me with a refund or to change my booking. Extremely disappointing and I'll never use these guys again.______________________________________________________________________________

No Response Needed

We haven't forgotten about you.

We sincerely apologize for our delayed response. This is not the level of service Hopper aims to provide our customers.

We're currently experiencing an unexpected but temporary surge in customer outreach that has made it difficult for us to respond to each inquiry as fast as we like. But rest assured, we will get to and action your request.

While you wait, it may be worth it to check out our Hopper Help Page​ which provides answers to our most frequently asked questions.

We sincerely thank you for your patience and kindly ask that you avoid creating a duplicative request as that can cause further and unnecessary delay for all.

We'll continue to stay in touch with you until we're able to action your request. Once again, we sincerely apologize for the delay and are grateful for your continued patience.

The Hopper Team

I am 54 years old recovering from three bouts of covert a stroke and now diagnosed with ischemic brain disease I'm trying to get to a hospital to see my neurologist in Syracuse from Troy I need a affordable hotel room since I'm out of work and lost my home this app was suggested to me and as the little bear showed up but all the little children's icons I was bamboozled into an auction like attempt to save a few dollars because every penny counts before I knew it I hadn't even booked the room yet my bank was charged three separate charges for the same stay Monday to Wednesday at the Red roof inn in Fulton they're so cold price freeze does not suggest when you're browsing that this is non-refundable and if you had a monocle and a telescope you can see where it says very few are unbeknownst to me I'm trying to find the best deal and I'm charged forThree separate three separate states and then after trying to find a phone number for these elusive hospitality folk I went through endless loop of trying to get customer support and by 8:30 last night I received a sign email from a young man who told me he doesn't want to be spoken to harshly because apparently he works in a safe place so I'm left with other hotel $92 in charges that are unrefundable and they have zero interest in any of my issues and my needs as a human being the ironic thing is the founder of this app said that he left Expedia because they're corrupt and he is created a circus of misleading information and dead ends and corn mazes that lead you to having zero available money and no place to stay but they will reward you in the happy little coins that you can only use on their app if you decide you don't want to book I want this deposit back to deposit did nothing I know this sounds Petty but I've had enough suffering in the last 3 years and to be treated like a fool is not acceptable I would accept one charge but three in a row is there not one person there says this guy is trying to book the same room at the same time and we just charge them 90 bucks I would accept one charge not three for three different stays yes this is unacceptable stay away from this app it was a rabbit hole of confusion frustration and then snarky replies of contacting my bike and will be disputing these charges but if I could give you any advice it's to stick with the old timers like Expedia and Travelocity because never once was I treated like this so everybody speaks up maybe something will get done I know I'm hopping out of here and would never use this company again take care Happy New Year

On the night of January 3, my son was driving cross country when he learned that the apartment he and his dog were to move into that night was not going to be ready until Dec 14. While he looked for a place to pull off the highway, I started searching for an inexpensive hotel where he could stay with his dog. He suggested that I try a website he had seen advertised called Hopper instead of known travel companies like expedia or booking.com. I signed into Hopper, downloaded their app and started searching for a hotel. The App was certainly unlike a transparent travel site - with changing prices, pop ups for "carrot cash", rewards, "click here for lower prices", undisclosed fees, etc. I started clicking around figuring out how the app worked and there were some hotels that came up as dog friendly with low rates – between $36 and $55usd per night. As I tried to learn more about the hotels, particularly how much they charged for a pet, I couldn't get more information without pushing "freeze", which supposedly locked in the rate. It was the only way to find out what their pet policy was, so I pushed the button to proceed and entered my credit card information. I never authorized Hopper to charge me $380.50, which is what they did! I checked all three hotels, in some cases finding out the pet policy. At one of the hotels I had to call the hotel to find out that even though the rate was $36 per night, a dog was an extra $75. That was never disclosed by Hopper and would have been a $750 extra charge if I had booked it. My son and I spoke several times as he was also searching the site for a hotel room and had put out the word to friends that he needed a place to stay. He found a friend who had room for him and his dog and we were both relieved and stopped searching for hotels.

Then I saw that I had emails from Hopper about charges that had been made to my credit card and would hold my hotel rate for "Zero days". One charge was for $163.50; another for $117, and a third for $100, totaling $380.50. These were not reservations, but charges to "freeze" the rate of hotel rooms with published rates between $36 and $55 at 3 different hotels for that same night. After figuring out that I could not correct the mistake myself on the App, I sent a message to Hopper customer service, and contacted my credit card company. The charges had already gone through. I then posted a direct message to Hopper's twitter account and someone replied fairly quickly, "we regret any issues you faced while utilizing the app." They asked for my contact information and said they would look into it. I felt better knowing I'd reached someone who would help. Whether in reply to the customer service outreach or the twitter outreach, on January 5, I received an email that said the payments were final. We "regret to inform you that your deposit along with the benefits had been forfeited"… "Thanks for contacting Hopper! I hope you enjoy the rest of your day." To be clear, I never made a reservation or put down a deposit. There was nothing that said I was being charged $380.50.

Hopper has an intentionally deceptive app, has incomplete, misleading information about the hotels and extra fees that you can't find out until after they've charged you. Hopper tricked me and stole $380.50 for which there was absolutely no value possible to me. This business practice is unethical and the company should face legal action for defrauding users of the App.

I think HOPPER is like SCAMMERS App. Just Be Careful guys! When October 17,2022 i using App Hopper to booking hotel because i must go to NY to my training trip at The Garden City Hotel for November 12 - 14,2022. When i still must thinking little more time before make decision I choose "Freeze" 2 time, i really don't know is the meaning Hopper debit my card 2 time because I'm just thinking maybe Hopper just hold little more time for me. After that i make decision with my name: Reny Potts, The Garden City Hotel NY, 1 adult, November 12 - 14,2022. After that I check my bank account & I'm just shock so Hopper debit my card 3 time. I try find the answer because i already pay for VIP Support $25.00, Hopper Tips $6.33, Cancel for Any Reason $30.00, Leave for Any Reason $30.00. I deserve for great service! But Hopper just give me Self Service & Basic Support. I'm not satisfied, I try to find number phone Customer Service Hopper at Google is ********116 & No One Answer just MACHINE. I try so many time. I'm really upset, disappointed & panic at that time because i think i get SCAM! I must go to the Bank to report & The Officer at The Bank try to call that number phone Hopper too, we try so many time & still no one pick up the call just machine & He give me advice to booking hotel use App Hotels.com. Is done. Time i must go to my trip, at The Garden City Hotel NY. The Manager confused i have 2 Reservations with my name but They can see i just came alone so he give me advice to cancel the one app, even he help me choose cancel Hopper because price Hotels.com more cheap & i try call still same no one pick up so The Manager help me to contact Hopper & he tell me too Hopper have 3 app is Hopper, Expedia, Skyscanner. So the guest from that hotel try to help me too get the phone number Expedia is *******981, even i still wondering how can be? I call Expedia Customer Service for Cancel & they transfer me go and back with one person to another person but still can't fix my problem at that time I'm really angry.
After that I'm just suprise i get email from Hopper because The Manager Hotel contact Hopper not because I'm contact Expedia. We back and forward with email & i try to explain with detail but Hopper always changes the person name: Andres C, Charles R, Paula M, Julie L.
I'm just thinking this all people with the name is VIRTUAL AGENT?
The FINAL my case is NO REFUND. How?
The first, I'm just One Person i have witness The Manager The Garden City Hotel NY. I can't use 2 room hotel so i never use another room.
Second i have witness The Officer Bank no one pick up call Customer Service Hopper just Machine.
Another thing, Hopper can't debit my card 3 time for the same name, same hotel, same date, this not make senses. I can't get my Refund it's not make senses too because i pay for that VIP, Tip, Cancel & Leave for Any Reason. Hopper make The LAW The RULES for Who? Or Hopper is The LAW? The Funny things after with detail bill the last letter, Cancellation: Non Refundable. What's The meaning you already get my money even I'm not used that hotel with your app & you charged me with VIP Support $25, Cancel & Leave for Any Reason is $60.
I working hard for my money & You just Rob like that?!
You freeze my money 3 time is $1115.42 ( One Thousand One Hundred Fifteen Forty Two Cents)
I want my money back!
HOPPER SCAMMERS!

I tried adding pictures but it won't let me

Quick version: The included luggage is a lie and they change your airport without even informing you of the change hours before your flight.
No way of contacting unless you buy VIP.
9.5 wont use again, at least not for flights, may consider for hotel...

Long Version:
I really did like hopper. I think it definitely deserves at least 1 star not 0 but I know I wont be trusting this app again. Use at your own risk.

I used this app to find great prices for flights (reason for 1 star). However, everything other than that is a hassle. I LUCKED OUT, i accidentally paid for VIP one one of my flights because that is the only way you can legit contact them for a chat.

I was trying to get a ticket for my brother and it wasn't going through and I eventually contacted them and it took about 3,4 days chatting (no joke was thurs or fri i asked and resolved by tues, I give benefit of doubt for weekends...

Here's where they bad all falls in. I was anal about this particular trip because I had 4 separate flights in a 2 week trip. So I knew my schedule and was constantly going over it with fams, myself, etc.
Morning of 6am flight I'm getting ready to leave, arrive to my airport (Newark) to find out, no, my flight is in LaGuardia. NJ to NY. I checked that morning, I know that couldn't be right, I was frantic, I had to get another uber and go from NJ to queens, NY and missed my flight but thankfully the airport made it work for me.

I'm vacationing, brother in separate flight (not of my 4) on his way and come to find out the "included check in luggage" was in fact not included. So he (then I because i was the one who gave him the ticket from this darn app) had to pay in Airport tickets! You know how much they jump those prices? And I would have packed differently if I knew it wasnt included.

So all this cause a slew of problems and heavy expenses on my part that I had to pay out of my pocket.
When I texted (and i want to say call but it was months ago, I'm not sure) i was looking through my profile to get the info and saw that they cancelled my Newark airport day(s) after the day of my flight and moved to NY so I wasn't even informed.
Who moves a flight to ANOTHER STATE? At least change the time or put as a delay but another state?!? What if I couldn't make it to NY or didn't have the funds? I just lose out on my whole vacation?

I digress. I talked to them and told them about what happened and all they would do is hopper cash? I don't even want to trust your app anymore. Why would I want cash to reuse it which barely goes into the pricing anyway? Its not like I can use the whole $50 on one ticket.

Needless to say, I wont be using this app or using with extreme extreme caution (but highly doubt really).

This is long, so bear with me: I purchased the "change for any reason" add-on fee, knowing there was a likelihood I would need to change a portion of my flight. Before I purchased this add-on, I contacted VIP support (which I also paid for) to ensure I would be able to change my flight. I checked both via phone and via their chat. Lo and behold, I needed to change my departure location for one leg of the flight, but BEFORE I DID SO, I checked again to make sure I could make the change. Here's what they said before I made the purchase:
"If you would like to change your itinerary, simply purchase a new flight using the Hopper app within the next 24 hours following these re-booking rules:
6:55:45 Hopper: - Your new itinerary must be within a year before or after your original departure date and can be booked with any airline.
- The fare class must be the same.
- If you have a round trip and want to change just one flight, you will have to rebook the entire trip. This will allow us to cancel the original reservation and refund you for the new reservation (up to the cost of your original airfare, whichever is less).
- Qualified changes include changes to the airline, date, time, the origin or destination airport, the one-way or round-trip nature of the booking, and/or passenger names!
- You can add any of Hopper's additional ticket options, or trip protection plans, when booking your new flight, but will only be refunded the amount of the ticket(s)."

I then filled out the change form and submitted it. Note: there were two legs of the flight. I was denied ANY reimbursement, which has resulted in my paying nearly $1,000 per person (3 people total for a total of $3,000) for a coach roundtrip flight from California to Tennessee. Here was their response to my request for reimbursement:

"I understand you are reaching out to redeem Change For Any Reason Plan for your booking XXXXX and the refund request has been denied by our accounts department. For booking YYYYY it is denied as the new booking did not meet the criteria for redemption. The second one ZZZZZ was denied due to duplicate request as you can only redeem the plan to rebook the flights once."

So, they denied the first request, and then denied the second (the second leg of my trip) because I had already submitted a request? I would've been much better off going with my old stand-by, booking through Kayak. I will not make this mistake again!