Home Depot

Ordered 27cs of flooring. Was lied to from their delivery service on the first try. Second try was a total fiasco! Two gringos who could hardly speak English almost dumped hundreds of pounds of wood flooring on themselves while trying to unload it off their truck.

I received a gift card for Home Depot. I used the card once and then the next time I went to use it there was less money on it than there was last time i used it. Spend 30 min in store afterwards trying to find out what happened. Customer support was unable to tell me what was purchased on the card. This is such a scam! Home Depot keeps records of all purchases. I know that from returning items previously. The only reason they would not be able to disclose the items purchased is if they had something to hide. I will never accept or buy a Home Depot gift card again.

It takes Office Depot forever to process orders and ship. Then their prices are higher than the competition too. I placed an order online with their competitor and they shipped it same and arrived in two. I will avoid Office Depot from now.

I ordered several items that never arrived. They know it never arrived as the items were damaged in transit but made no attempt to contact me. I contact them and ask them to send a replacement. They tell me they have to refund me and then I need to reorder. Waste of my time. But it was a gift card, so Ii had to reorder to use the credit. Half of the order arrives, (who knows where the rest of it is) but is damaged. I ask customer service to have it picked up and replaced, and am told that I either have to leave the package on my doorstep for up to a week until UPS picks it up (I can not schedule a time for pick up) or I have to bring it in to the store for a return, then reorder it myself. For the amount of my time they wasted, they should have at least offered a discount. I will not shop at Home Depot again (except to get rid of the gift cards that I'd been given for xmas). Thankfully, there's Lowes.

Each time I go on Home Depot.com I see more unavailable items listed than available ones. I'm spending time scrolling through stuff they cant even sell me. Some items listed aren't even available for delivery only or delivery to a store. This is very time consuming and frustrating when you need a certain thing but have to search through a bunch of mess to find it. On another note most of the time the "in stock" counts are way way off as to what's available in the stores as well on many many items. You can not count on the information on the Home Depot web site. Frustrating :(

There is nothing wrong with the appliances as long as you pick it up and install itself yourself. Home Depot farms out delivery and installation to a bunch of incompetent dishonest and in my case criminal companies. If you want a sample of the problems go to my3cents.com. In my case after 3 visits my range was still not installed, part of my old oven was still not removed and on the second visit one of the delivery people stole a portable power tool from my home. My experience is not unique.

I built a laundry room around a Bosch washer and dryer. It has been scheduled for delivery 3 times. They will only give you a delivery time the day before the scheduled delivery. The first two times no one showd up. No call no no nothing. Ive taken 2 days off work to wait. Third time was today and they scheduled it early morning when I absolutely cannot be home. I have a court appearance that I cannot change. Now they say it will be another two weeks before they can schedule delivery. I'm so disgusted I will probably cancel the order. Congratulations Home Depot. You lost a $3000 sale bc I'm going to send the other accessories I bought back. Furthermore I will not shop you again for anything.

As a contractor, we are all forced to use Home Depot from time to time. I get better customer service at the dump. They never have all of what you need, sell things that aren't even compliant, and missing the basics that each trade requires. And then if you think you are using Homedepot.com to save time, you are poorly mistaken. The site is constructed as poorly as this company is managed. The only people who seem to like these stores are the thieves that rob them blind.

Standing here waiting for someone to help me. Need to schedule someone to measure our living room for carpet but I guess they aren't really in the business. The signs say installed in 5 days… hmmm still no one. We'll I guess I'll go to Lowe's. I just wasted 30 min

Delivery Issues: This is the first time we ordered online with your company. The bed was delivered and was left outside, in front of the building. We have two lobbies, and they did not even trouble to access the first lobby to ring the bell nor event call to notify the customer. We are quite disappointed with Home Depot. We will stick with other reliable companies. We don't anticipate you to come to our house. Please show some regard, and don't discharge our merchandise in the street.
RE: BED: We've not yet unboxed the bed-we're waiting on the mattress to deliver. We will update once we assemble the bed, and, try it.

Thats right they called me an $#*! in front of many customers, it was in the rental dept, so I found a great rental company that loves their customers and I am here to tell everyone about them. They ar THG rentals in clearwater fl, family run and better than the crappy non caring home depot clowns. Thanks I am no longer a home depot customer.

I decided to remodel my home last year, and used Home Depot for flooring, some cabinetry and paint. Everyone I contacted at my store (Cypress, CA) helped me superbly, going over and above to make sure my plans were true to my needs/wants and stayed under my budget. When I had to return some materials, the folks at customer service were friendly, and very helpful. Some confusion even entered the game and they used a great deal of expertise and math to make sure I was happy. Thank you, Home Depot! Your customer service has improved by order of magnitude!

I'd visited homedepot for the first time to get a gift. People there were so pleasant everyone from Cinnamon, which later learned she's a manager and Siggy. My husband and I decided to get their credit card and go there for all our needs that has to do with the products they sale. Great experience.

A couple of months ago, we (hubby and I) purchased a refrigerator on a deferred payment plan for 12 or 18 months (not sure since it was not stated on the invoice). The account was on my husband's name. When the statement came, it states that there is no interest for six months on the purchase which is not what we signed up for.
I called Customer Service to clarify but to no avail cause even if I have my husband's information that they require to access the account, they would not simply give me an answer. I understand that there is a security issue but there should be a discretion on what the customer is trying to achieve. I simply wanted to clarify if the deferred payment plan is on a 6,12 or 18 months. Need to review your security policies and ease up a bit cause it is a waste of people's time.

Called to get a 24 inch trencher was told it was being rented and to call back at 1:30 pm when it should be returned i called back they told me they had it and when i got to the store the man changed his story and said they did not have one and when we went to get the other larger trencher i showed him that the one i wanted was right there beside the larger one the store worker decided to tell me oh it is broke, so when i returned the equipment i had a different person check me in and he said that the 24 inch trencher was returned and could have been used