L A.

Sent my watch for repair in NJ shop. When I called to check status of repair, they could not find the watch. I took them 4 months to have it returned to me with a 10% discount on selected items that I want to purchase, stating that watch is beyond repair cause it is old.
Three weeks ago, I came back from a trip in Europe and came back with a my old watch up and running like new. The battery oxidized and just need a little cleaning and a new battery. I paid 8 Euro for the service including battery.
Small jobs with little earnings are not of interest to this company. All they wanted to do is sell high tag items and not interested in giving customer satisfaction. Sad...

A couple of months ago, we (hubby and I) purchased a refrigerator on a deferred payment plan for 12 or 18 months (not sure since it was not stated on the invoice). The account was on my husband's name. When the statement came, it states that there is no interest for six months on the purchase which is not what we signed up for.
I called Customer Service to clarify but to no avail cause even if I have my husband's information that they require to access the account, they would not simply give me an answer. I understand that there is a security issue but there should be a discretion on what the customer is trying to achieve. I simply wanted to clarify if the deferred payment plan is on a 6,12 or 18 months. Need to review your security policies and ease up a bit cause it is a waste of people's time.