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Home Cinema Center

How would you rate Home Cinema Center?
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South Carolina
1 review
0 helpful votes
Follow monica f.
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I've purchased a few items from HCC and I've been pleased so far with the items that I've found and purchased! Beautiful items, great selection and great prices.
The best thing is that the quality matches the price points! The descriptions of the items are very accurate as well.The furniture looks amazing! I had it delivered and put together. It was nice to have it scheduled the day I wanted, and it was done really quickly.

Date of experience: April 12, 2017
Netherlands
1 review
3 helpful votes
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Excellent Customer Service
September 18, 2020

I absolutely love the tv conosle I purhcased from HomeCinemaCenter. Iit fits into where I planned perfectly for my living room! It is such a pretty and unique furniture set. It was also packed so well that it was difficult to get out of the box and packaging. My entire family loves it. Thank you so much!

Date of experience: September 17, 2020
Michigan
1 review
2 helpful votes
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I've completely enjoyed shopping HomeCinemaCenter. I usually find what I am looking for. Shopping other site I ten to More often than not I find what I wasn't looking for. HCC has a great selection. So far the quality of everything purchased has been amazing! All orders have been received in great condition. Shipping has been fast.The carrier they used have been stellar.

All of my friends are amazed a the transformation my house has gone thru since I started the makeover projects. Thank you for helping to make my family dreams come true!

Date of experience: March 5, 2019
Germany
1 review
0 helpful votes
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I searched for days online for smaller leather recliners that would be pretty and comfortable and would blend with colors in a gold rug. I finally found them at HCC.

They are called "Camel" but I think Cafe Au Lait would be a better descriptor. They are beautiful and comfy. The experience was excellent all the way through including white glove set up in my Living Room.

Thanks to HCC for providing the perfect chairs.

Date of experience: October 28, 2021
Alabama
1 review
1 helpful vote
Follow Derryo F.
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This company is garbage. I received damaged product and missing parts to a chair. When I called in about the guy was very rude. I sent an emailed as requested and it took days for an response. I reported the company to the BBB and they replied the delay was because I committed forgery on the delivery paperwork because I only stated on my paperwork that the box was damaged and not the product, and that they reported me to the local authorities... lol. Okay, but then they issued me a partial credit. Hmmm if I broke the law then why did yall issue me a credit. Makes no sense to me. Don't waste your time and money buying from this horrible and rude company.

Date of experience: April 1, 2019
Tennessee
1 review
3 helpful votes
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Found what I needed and it was the lowest price I had found anywhere! Placed my order by phone and was at my home faster than I had expected! Shipping was little compard to others! Well worth the purchase

Date of experience: July 13, 2013
Netherlands
1 review
1 helpful vote
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Excellent Price
January 15, 2023

Our 10 year old living room set needed to be replaced. I searched all the local stores and the usual online furniture sites. Everything I found was way more than I wanted to spend. Then I found HCC. I found the sofa and loveseat recliner set that I wanted and for a great price.

Shipping was very reasonable considering it came all the way across the US. the company kept me up to date by email. Arrived in perfect condition and we are thrilled with the comfort. I will do business with them again. Thank you!

Date of experience: January 13, 2023
Romania
1 review
0 helpful votes
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Great Experience
June 20, 2021

Great Experience all around! Great experience on the phone with knowledgeable HCC staff - Alison. On-line shopping experience was smooth and great in stock selection. The order process was quick and easy. As well as the prices were the best that I could find online or in stores. Order arrived very quick and the delivery guys were the best. Thank you guys so much. Looking forward to doing business with you again.

Date of experience: June 20, 2021
Tennessee
1 review
4 helpful votes
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Terrible Customer Service
December 10, 2016

The furniture came in crates and unassembled. The delivery guy refused to open the crates and left the pallet. One piece of furniture was lost and when I called customer service, the guy was rude, and when I asked to speak to management, he hung up. I had to challenge the charge on my credit card because the piece of furniture was never found, and the company did not bother to update me. Beware of doing business with this company.

Date of experience: December 10, 2016
Arizona
2 reviews
1 helpful vote
Follow Sherry F.
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I don't know who the jerk is they hired to answer the phones, but he needs to be Fired! You can't ask a question because he hangs up on you. And, if he is the owner he needs to go back to business school to learn how to talk to people. No customer appreciation! The guy who answers the phone is an a__h____. I will never buy anything from this place! Before you order just call and see. When I asked to speak to someone else, he just hung up on me. I was hung up on 6-8 times. Nothing wrong with the phone. Just sucky customer service!

Date of experience: June 7, 2021
Switzerland
1 review
0 helpful votes
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I ordered the Catnapper Jackpot Chaise Recliner. I have been looking everywhere for this chaise recliner and was so happy when I found it here. It's perfect. The recliner was delivered in record time, packed very well, in perfect condition, good quality and at a good price. I would certainly order from HomeCinemaCenter again!

Date of experience: May 23, 2019
Georgia
1 review
0 helpful votes
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Very pleased
August 30, 2017

I have been very pleased with hcc. I have furnished a few rooms with items as well as my patio, and hcc has been very good to work with, the quality is very good for the price, and I love what I have bought. I cant wait to furnish another room

Date of experience: August 30, 2017
New York
3 reviews
3 helpful votes
Follow michelle a.
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Each morning I get my cup of coffee and go straight to HCC's website to see what new item's have arrived! I feel like a child at Christmas!

My most recent order includes what I call a "I HAVE TO HAVE THIS!" item. It is a 2-piece Vendome sofa set! Perfect for my Living rooml! Yes! I'm VERY excited (can you tell?) and can't wait til it arrives!--

Thank You HCC for having wonderfully eclectic items to chose from!

Date of experience: February 15, 2016
France
1 review
0 helpful votes
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They really went out of there to help me with my purchase. I had trouble finidng the set I wanted and searched for hours. I called customer service and they quickly found what I was looking for when I described it.

They kept me informed every step of the way and gave me a direct phone number to call my rep if I needed anything.
I also really liked the shipping company they used. The delivery man took the time to put the pallet somewhere safe and out of the weather and was very nice about the extra work.

You can't beat their free shipping on a bedroom set either. Saved me lots of money and when you are on a limited income, every dollar counts.
I've not had a chance to get someone to put the bed together, but from what I can see of it, it looks very well made.
The bedroom set is simply beautiful and extremely well made. The construction seems better than anything I found in the stores and it just simply gorgeous.

Thank you HCC for all your help and your great people and great prices.

Date of experience: December 21, 2017
Massachusetts
1 review
0 helpful votes
Follow Marcreires D.
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My wife bought some furniture and one of the furniture came damaged and I called and also emailed several times they said that they were going to replace and fixed but now they brocket my phone number and don't respond to my email or my phone call's I do not recommend this store when you buy something they are very nice but but if you need help with you order forget about they will not help you is almost 2 years and response I keep emailing them but nothing.

Date of experience: November 6, 2023
California
1 review
5 helpful votes
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I'm mad as hell!
March 16, 2018

I ordered a recliner that I had been saving up for over 2 years. I don't have much money. Life is hard for me. But I need that particular chair for the depth because I sleep in a chair. I have a bad back and can't sleep in a bed. My chair arrived 2 days ago. Came in 2 pieces. No damages, but when I put it together I realized it's the wrong chair! I called to speak with customer service, i eplained what happened and he rushed me off the phone. He wasn't even listening to me. He literally started fussing at me. I guess they do not have a return or exchange policy. If you receive the wrong item, then that's just tough. I have been crying for 2 days now. I could never order from them again. Now I've gotta look for a chair from somewhere else because I need one bad!

Date of experience: March 16, 2018
New York
1 review
1 helpful vote
Follow Monica R.
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I love love love this table I'd seen in the store and it was about $50 more than the price that was quoted online I was so happy it was shipped in a fast manner and packaged so well that there was no room for it to get damaged it also has these little turn styles on the bottom where you can adjust the height if your floor's uneven it goes great with my new Farmhouse look I love it! Thank you HomeCinemaCenter

Date of experience: October 11, 2019
Sweden
1 review
1 helpful vote
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Great Transaction
February 5, 2021

Thank you for helping me to combine my purchase on a payment plan and my credit card. The rep was very knowledgeable on how to do this. I tried a couple of stores on this purchase and wasn't successful because the rep didn't know how to complete a split transaction.

HCC was great with helping me. Delivery was quick and I could not be more happy.

Date of experience: February 4, 2021
Texas
1 review
0 helpful votes
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Thank you!
November 22, 2018

Very happy with my purchase at HomeCinemaCenter.com! Found the perfect sofa set for my new condo and it was definitely the best price. Took a few days to deliver, great service and Patrick delivered it to my condo and made sure everything was nice. Looks great and it is soooo... comfortable. Thank you!

Date of experience: November 21, 2018
California
1 review
0 helpful votes
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Nice job!
May 20, 2017

Delivery was very fast. Delivery crew was very helpful and careful with my furniture. The best online furniture store to shop with. Thank you HCC for a very fast delivery and customer service experience.

Date of experience: May 20, 2017

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
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