Home Cinema Center

I ordered furniture in March. It was supposed to come in April. Never came... because it's on back order. So, I call customer service. He is very rude, he says to email him for a cancelation. I did that. Now I'm waiting for my refund, because I received no item and canceled my order. Website says 5 to 7 business days. I waited for at least 12 business days now. No refund. So, I call him. I start to talk, I say "I'm calling to check on the status of my refund"... before I could finish talking, he puts me on hold. Then hangs up. Then I call again. He hangs up and blocks me. He also block me from the 2nd phone number I call him on. He has no intention on returning my money in the amount of $756.00, for an items I never received. I will be seeking legal action.

Andrea from HCC is a GEM - perfect customer service. Made sure we received best discount available and answered all questions quickly. We are looking forward to delivery - understand unavoidable back orders due to COVID-19 BUT appears they have a system that will keep us up to date.

Thank you Andrea - we are so appreciative of all your assistance.

I Purchased an entertainment center and a table set from HCC., made by Liberty. My contact was Amanda. The item delivery was very quick and Amanda kept in contact with me, kept me updated and thus the scheduling was easy to deal with. The Delivery guys who showed up at my residence where very polite and courteous and they put together the items and took all of the packaging material with them.

As an FYI, I don't normally write recommendations or put my reputation on the line for many companies, however, the entire experience with HCC company was indeed a pleasure and is much worthy of some praise. If ever in the market for more furniture, I would not hesitate to contact HCC. In this day and age, it is nice to find a company that still takes pride in their service and dedication to the costumer
And customer satisfaction.

I have pretty much furnished my condo with HCC products. (I tried to include pics with this review: the hammock-chair, tv stand, bedroom set, popcorn machine are all from HCC. Their prices are very good and they frequently have sales so I can't complain. They ship when they say they will, and the products often arrive a bit earlier than the due date (aka you aren't waiting forever for a product). Out of all the products that I have ordered, I've so far only had one piece of furniture come missing the connecting hardware And the parts process was super easy. I took a photo of the instruction, sent an email, received a prompt response, and they shipped me a replacement piece in record time. Customer service responds to me within 24hours, and their delivery people are incredible. I'm looking forward to doing over my main house and can't wait!

I purchased a coaster bedroom set from this place after seeing a good rating on the BBB website. However I couldn't be more disappointed. Their website CLEARLY said the bedroom set had English dovetail construction and felt lined top drawers. It did not. The drawers were cheaply stapled together and no felt lined drawers either. When I submitted a complaint to the BBB their only response was that I should not expect a $700 set to be the same as a $3000 set. Well, if you ADVERTISE the set as having well made drawers, I expect it to be so! Think twice about this place. They have no issues with false advertising!

We order a Hillsdale dining set from HCC Furniture. They had the best price for the dining set we were looking for. Our order was delivered within the week that we ordered it. Unfortunately, Out of all the products that I have ordered, I've so far only had one piece of furniture come missing the connecting hardware And the parts process was super easy. We contacted HCC Furniture's customer service department about our problem. Debbie, in customer service, was very understanding and apologetic that we had a missing part. She contacted Hillsdale Furniture right away and within a week we had all the nuts and bolts., shipped to us from the factory.

We are so glad we purchased from HCC Furniture. Our purchase was shipped quickly and our problem was handled above and beyond our expectations.

Four thumbs up to HCC Furniture!

Fauna & John

My wife and I were looking for a small, inexpensive dinette set (table and 4 chairs). We had looked at local stores and were disappointed with the selections and the prices. Then we found exactly what we were looking for online at HCC. In fact, it we found the same dinette set we saw at one of the stores. HCC's price was 40% less... for the EXACT SAME SET... same style, same color, same manufacturer.

We placed an order and sure enough to promise., it was delivered in just over a week. The set is beautiful and looks great in our new home. Customer service was great and very helpful. Thank you!

Our 13 year old loveseat recliner needed to be replaced. I searched all the local stores and the usual online furniture sites. Everything I found was way more than I wanted to spend. Then I found HomeCinemaCentert. I found the loveseat recliner that I wanted and for a good price. Shipping was very reasonable considering it came all the way across the US. the company kept me up to date by email.

Arrived in perfect condition and we are thrilled with the comfort. I will do business with them again.

Placed an order Nov 2020, have not received any updates. Called to check on the status. The guy answering the phone stated he was putting me on a waiting list. When I asked what number they would be calling he said what ever number you gave 7 months ago. I asked when he said 2 business days and that's non negotiable. I asked if there was someone else to talk to and he hung up. I called back seconds later and he forwarded the call. Fortunately I had the call on speaker and my partner heard the whole thing. He calledback a few minutes ago and the call too was forwarded. If I couldn't this company negative stars I would. Nonetheless I am reaching out to BBB to file a complaint. Stay away, there are too many options out there.

Please do not fall victim to the fake reviews on Home Cinema Center. It is easy to get fooled by the scripted reviews with 5 stars.

I trusted the reviews and only got fooled and lost close to 5K by ordering furniture at this site. Check out BBB for complaints on HCC.

Please read complaints at BBB before buying from this guy
https://www.bbb.org/myrtle-beach/business-reviews/furniture/home-cinema-center-in-north-myrtle-beach-sc-*******/reviews-and-complaints

NOT A REAL COMPANY - They will take your money, never ship you the couches and only 1 guy answers the phone, he is always grumpy and he hangs up on you when you ask if company is actually real and you want to speak to a manager.

UPDATE! After I left these bad reviews, I started getting TONS of spam calls from moving companies saying Hey you signed up to get call, we can help you move from Utah to Virginia. This company/this guy signed me up for moving companies using my personal info to spam me! Very dishonest company, this is insane!

What a wonderful experience dealing with HCC. I worked with a servie Rep named Kelly. She was extremely helpful. The entire order pcicess was explained to me and she followed through right up to the scheduled delivery date. The white glove delivery crew brough everything inside, removed th boxes, setup the furniture and did the asembly. I just watched and offered drinks.:)

Very Happy Customers. A+ across the board!

Another example of exeptional customer service! I did recieve 1 piece a few days later due to shipping from US to Canada, BUT EVERY time the issue was resolved immediately and successfully leaving me a happy customer.

Their build your own sectionals are to die for! And even with shipping and border fees still cheaper to buy from HCC than any less original furniture in Canada. Despite minor border issues I had with my orders I still go back and would highly recommend! Absolutely beautiful furniture!