Home Cinema Center

"This is the first time I ever ordered large furniture on line without physically seeing it. I really wanted the pewter color sofa and loveseat pictured. I was a little nervous about it but I needn't have worried.

My sofa and loveseat are just beautiful, sturdy and comfortable. It was delayed because
of Covid., but only a few days, but so was everything.

The ""white glove delivery"" was also very good, the delivery men were pleasant and efficient, they set everything up quickly. I am very happy with the purchase.

I had originally purchased this item on a different site only to find out they canceled my order 2 weeks in. I then purchased this entertainment center from Homecinemacenterfor a better price and great experience. The communication along the process was very good. The item arrived when it was expected to, and in perfect condition.

I would purchase from homecinemacenter.com in the future.

I just received damaged recliner (The frame is completely broken). I have been trying to speak to someone to get a refund and the person Mark answering the phone is rude and he will not let me speak to anyone. He will not transfer the phone to customer service (Ania). As I was speaking to him getting nowhere, he cut me off and put me on hold and never answered again. I tried calling another 5 times and now it goes right to voice mail. They are not answering my phone calls.

I did receive one email offering me $125 to fix the $750 (broken framed) recliner. I do not want a broken recliner. I would like a refund.

Who can I call to report this?

Very Dissatisfied Customer

I found a sofa in a store that was supposed to have to lowest prices in the country. Thought I would verify if their claim was true. I found HomeCinemaCenter.com online and they carried my sofa. I was amazed at the price difference. I saved almost 2k and that included taxes, delivery, setup and a 3 year warranty.

The service was 5 star. The people I worked with were so helpful on the purchase and helped me save as
Much money as I could. The other company told me it would be a 5 month wait to get my sofa, but I got mine from HCC in less than 4 weeks. That was the biggest plus.

They kept me up to date on the delivery date and I got earlier than expected. After delivery they were there to ensure my satisfaction and sent all of my warranty information. I would definitely buy from them again.

I ordered the Sage Reclining Chaise. Upon final submission of my order, I noticed the picture changed to a sage recliner. I called and was told it would be a chaise. When the delivery arrived, yep it's a recliner. They want me to put it together and take a picture. I sent them a picture of what arrived. They said it was what I ordered. Who doesn't know the difference between a chaise and a recliner. Mark in customer service is exactly how others describe him as, Rude and dismissive. Still waiting on their response to my return email with the picture of what I ordered. Several calls go unanswered, and unreturned. Hope the credit card company with work with me to cancel this payment.

This is the first time I ever ordered large furniture on line without physically seeing it. I really wanted the seal color sofa and loveseat pictured. I was a little nervous about it but I needn't have worried. My sofa and loveseat are just beautiful, sturdy and comfortable. It was delayed because of Covid, but so was everything.

The white glove delivery was also very good, the delivery men were pleasant and efficient, they set everything up quickly. I am very happy with the purchase. Thank you!

Tried to call for delivery status. Some guy answered and said to me that my ordered was cancelled. Then he said why would I send you anything to which I replied that I paid you for a recliner and I want it and his reply was you figure out why you're not getting it and hung up. Now when I try to call it says I can't dial that number.

I purchased patio furniture and kids table... loved it and it was on sale. Excellent packaging. There was no hardware in the patio furniture called up the customer service department and they sent me the hardware immediately. Will def purchase more furniture from HCC.

I've purchased a few items from HCC and I've been pleased so far with the items that I've found and purchased! Beautiful items, great selection and great prices.
The best thing is that the quality matches the price points! The descriptions of the items are very accurate as well.The furniture looks amazing! I had it delivered and put together. It was nice to have it scheduled the day I wanted, and it was done really quickly.