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Home Cinema Center

How would you rate Home Cinema Center?
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New York
1 review
0 helpful votes
Follow rebecca f.
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No comparison!
May 10, 2014

No comparison! These sturdy, Catnapper recliners exceeded expectations! The quality construction has the imports beat, hands-down. I chose a couple of the cloud 12 chairs. Delivery was early; assembly was not needed and two well-packed pieces.

The price was a little higher than the imports I checked out, but the value--again, there's ""no comparison."" Thank you, HCC If it had not been for you, I would not have found this! You were helpful in answering my questions ahead of time, making it easy to do so and delivering answers quickly.

Date of experience: May 10, 2014
Sweden
1 review
1 helpful vote
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No comparison! These comfortable Catnapper recliners exceeded all of my expectations! The quality construction has the imports beat easily. I chose a couple of the cloud 12 chairs. Delivery was early; assembly was not needed and two well-packed pieces.

The price was a little higher than the imports I checked out, but the value again, there's ""no comparison."" Thank you, HCC If it had not been for you, I would not have found this! You were helpful in answering my questions ahead of time, making it easy to do so and delivering answers quickly.

Delivery was also very quick.

Date of experience: January 9, 2022
South Carolina
1 review
0 helpful votes
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I just redid my bedroom and went with the works: bed, dresser, chest, nightstands, new linens, duvets, pillows galore! The furniture came in a reasonable amount of time and my room is so beautiful! Will definitely choose Hcc for my next remodel.

Date of experience: July 3, 2017
Luxembourg
1 review
1 helpful vote
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Exceeded Expectations
October 23, 2019

There was No comparison! These comfortable Catnapper recliners exceeded expectations all of my expectations! The quality construction has the competition beat, hands-down. I chose a couple of the jackpot reclinign chaise loungers. Delivery was early; assembly was not needed and two well-packed pieces.
There's -- no comparison. With anything else we tried. Thank you, HomeCinemaCenter If it had not been for you, I would not have found this! You were helpful in answering my questions ahead of time, making it easy to do so and delivering quickly.

Date of experience: October 21, 2019
Texas
1 review
6 helpful votes
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Horrible customer service. The quick delivery they advertise is an abolute joke. I bought the furniture from this site because they advertise deliveries within a week. A month later, and I still don't have mine, and homecinemadenter.com has not responded to my requests for information. I will never order from this site again.

Date of experience: July 8, 2013
Netherlands
1 review
1 helpful vote
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Very Happy with my Purchase
March 10, 2023

I placed my order online because the loveseat was not on the floor of any furniture store. Of course I was concerned. I chose HomeCinemaCenter because the value given for the price was good and reviews were good as well. This was the best decision ever! Upon receipt of my order, I received an acknowledgement and shortly thereafter I was given periodic status reports as to when I could expect the delivery.

Delivery was excellent! The warehouse called with a date and the next day called with a time frame. When the delivery men arrived, they spent a total of 30 minutes in my home even after putting the loveseat together! The whole experience was seamless and I am very happy that I chose HCC.

Date of experience: March 10, 2023
Virginia
1 review
0 helpful votes
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Haven't opened anything yet because everything's been shipped to my new address but I am astounded & impressed how quickly things have arrived with FREE SHIPPING to boot ~ what could be better?

This is my 3rd order. Amazing prices and customer service has been perfect everytime. Thanks.

Date of experience: February 8, 2016
North Carolina
1 review
0 helpful votes
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Love my new sectional
August 5, 2017

I had a problem finding a couch and loveseat that would fit up the stairs to my New York City apartment. This sectional group was the perfect solution. And I love the pieces. Nice and firm. Perfect for me.

Date of experience: August 5, 2017
New York
2 reviews
0 helpful votes
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Pleased Pleased Pleased..
February 22, 2016

I have ordered a lot of merchandise over the last few years from HCC and have never been disappointed.
They ship quickly, the quality has been good and they stand behind their merchandise. I will shop with them again.

Date of experience: February 22, 2016
RU
1 review
2 helpful votes
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I was in the process of purchase furniture for my new home. I originally decided to purchase my dinning set with a store in Atlanta but I love to look for a bargain and found that this set was online and had the same furniture at a great price at homecinemacenter. I called to place my order and add an additional item to my order. Lisa was professional and very pleasant. Something I thought that was going to be confusing she took care of in a very short period of time. The delivery was quick and professional. My family was very happy with the purchase and our friends all love the set we purchased. I hope to send them your way for such great service. I would highly recommend your company!

Date of experience: May 4, 2020
Netherlands
1 review
0 helpful votes
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Great Price and Shipping
November 24, 2021

I almost gave up trying to order office furniture due to the delays caused by COVID. I contacted Kelly and shared my experience and they took it from there. I should have started with HCC, it would have saved me a ton of time and frustration.

The process was seamless from ordering to delivery. The cost was very competitive compared to others and the quality of the furniture was exceptional. I would highly recommend, for your furniture needs.

Date of experience: November 23, 2021
California
1 review
0 helpful votes
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I had never heard of HCC furniture but it was a pleasure doing business with them. The email updates on my order was nice and when it was time for delivery the customer service was outstanding. They had my entire order delivered ahead of schedule and was a nice thanksgiving surprise. Thank you!

Date of experience: November 22, 2017
Ohio
1 review
3 helpful votes
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I ordered a bedroom suite in early September. I had to contact them 2-3 weeks later to find out my order was back ordered until the end of November. I had to contact them again 12/3 to ask about my order only to be told to call in. When I did on 12/4 I was told they had canceled my order because "don't keep orders indefinitely." When I argued that it wasn't meant to be kept indefinitely, just till the back order was filled I was yelled and then hung up on. I worked in the industry for several years, these guys are clearly only interested in making a quick buck and if they can't customer be damned. If you're lucky enough to get the product you ordered don't expect any decent customer service or reimbursement afterwards for any defects or damages.

Date of experience: December 4, 2019
Belgium
1 review
0 helpful votes
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Very Fast Shipping
July 29, 2021

I was looking for a new dining room set as a gift to my family. I had many attributes the dining set had to fit and I found them all in one particular piece. The set was at a good price, it was made by Liberty Furniture which I knew to be high quality. It had the features, shape, size, everything and, I was given 7 day shipping for free. My family loved and agreed it was gorgeous. Thank you HCC for a great transaction!

Date of experience: July 28, 2021
Canada
1 review
1 helpful vote
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Very Fast Delivery
June 29, 2020

HomeCinemaCenter was one of the few places that had my entertainemnt center actually in stock. There is a wide range of choices. I was able to find what I wanted at a great price and customize my order. Shipping was in 7 days. It was a no brainer. Thank you!

Date of experience: June 29, 2020
Netherlands
1 review
2 helpful votes
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"Another example of exceptional customer service! I was very pleased with my purchase on Home Cinema Center and would highly recommend. I bought a Catnapper sectionalnot a small item. Home Cinema beat my local department stores price by $400, and delivered the sectional in just two weeks. The local guys wanted 3-4 months. This made the decision very easy!

After the purchase was made I was called with questions regarding shipment and then received calls from the shipping company which delivered without incident.

Home Cinema Center has a new customer for life. Their sectionals are so beautiful and extremely comfortable! I will always go back and would highly recommend!"

Date of experience: March 17, 2018
Austria
1 review
0 helpful votes
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Excellent Quality
April 17, 2019

I am very satisfied with the Catnapper sofa set I chose, after considering many sets. The fabric and design is beautiful and extremely comfortable. My entire family is happy now with our new set. I appreciate the detailed emails with updates on the status of shipment. Product was just as advertised. I am extremely satisfied with the service and product.

Date of experience: April 15, 2019
Netherlands
1 review
1 helpful vote
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I have just recently moved into a new apartment and I was in much need of a sofa set that matched my style. So many places have insane prices just for a decently sized, cute couch and I was so pleased to find one that was in my price range. Delivery didnt take long at all, less than 2 weeks which was so doable! Setup was perfect and I am obsessed with my new sofa set. I am actually laying on it as I type this! I couldnt be more happy with my decision and I will be buying more furniture from this company for sure!

Date of experience: May 1, 2018
Maine
1 review
0 helpful votes
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DON'T ORDER FROM THEM!
January 10, 2022

Minute ago

This is a lying company on the website…

This is a lying company on the website when I purchased the bedroom set said it would ship in 3 days. But after I paid it sent me a email 3 days later say 10-18 business days. So then I get a email saying it shipped this is the 8th business day it still hasn't shipped yet. So I call in too see what's going on the guy answering the phone is rude as hell im asking him a question he talking over me doesn't give me a chance to get a understanding of what is going on and said they will get back with me in 2 day's for an update and hangs up on me. Don't order nothing from this company the lie and rude as hell.

Date of experience: January 10, 2022
North Carolina
2 reviews
0 helpful votes
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Delivered in a timely matter, all we had to do was to pull it out of the box, take off packing and it was ready to place in the room. Customer Service was very helpful in helping to find the right item and place my order by phone. Thanks HCC!

Date of experience: November 21, 2015

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
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